157343 – A Crash report dialog box pops up every time Writer is opened, even though it hasn't crashed when used previously.

Bug 157343 - A Crash report dialog box pops up every time Writer is opened, even though it hasn't crashed when used previously.

Summary: A Crash report dialog box pops up every time Writer is opened, even though it...

Status:	RESOLVED WORKSFORME

Alias:	None

Product:	LibreOffice
Classification:	Unclassified
Component:	LibreOffice (show other bugs)
Version: (earliest affected)	7.6.0.3 release
Hardware:	x86-64 (AMD64) Linux (All)

Importance:	medium normal
Assignee:	Not Assigned

URL:
Whiteboard:
Keywords:

Depends on:
Blocks:

Reported:	2023-09-20 06:33 UTC by Muru
Modified:	2024-04-02 13:46 UTC (History)
CC List:	2 users (show)

See Also:
Crash report or crash signature:

Attachments
Pic of the dialog box (30.04 KB, image/png) 2023-09-20 06:33 UTC, Muru	Details
View All Add an attachment (proposed patch, testcase, etc.)

Note You need to log in before you can comment on or make changes to this bug.

Description Muru 2023-09-20 06:33:06 UTC

Created attachment 189709 [details]
Pic of the dialog box

Comment 1 m_a_riosv 2023-09-20 09:18:42 UTC

Have you probed with the given option to restart in Safe Mode.

Comment 2 Muru 2023-09-20 16:16:32 UTC

Yes i opened it in safe mode, clicked on restore from backup (last known working state) but the problem persists. If I click 'do not send crash report' the app opens up and functions normally. The nuisance is the pop up.

Comment 3 Stéphane Guillou (stragu) 2023-10-04 08:38:48 UTC

Thanks Muru.

There were a few "crash on close" bugs fixed recently (e.g. bug 156683, bug 157088, bug 156463), so please try again in the most recent release, currently 7.6.2.1, and let us know if it still happens.

If you see that dialog again, please do send a crash report and share the link here. And please share your full version information copied from Help > About LibreOffice.

Much appreciated!

Comment 4 QA Administrators 2024-04-02 03:12:16 UTC Comment hidden (obsolete)

Dear Muru,

This bug has been in NEEDINFO status with no change for at least
6 months. Please provide the requested information as soon as
possible and mark the bug as UNCONFIRMED. Due to regular bug
tracker maintenance, if the bug is still in NEEDINFO status with
no change in 30 days the QA team will close the bug as INSUFFICIENTDATA
due to lack of needed information.

For more information about our NEEDINFO policy please read the
wiki located here:
https://wiki.documentfoundation.org/QA/Bugzilla/Fields/Status/NEEDINFO

If you have already provided the requested information, please
mark the bug as UNCONFIRMED so that the QA team knows that the
bug is ready to be confirmed.
 
Thank you for helping us make LibreOffice even better for everyone!

Warm Regards,
QA Team

MassPing-NeedInfo-Ping

Comment 5 murali 2024-04-02 05:10:35 UTC

The problem is not seen in recent versions.

Comment 6 Stéphane Guillou (stragu) 2024-04-02 13:46:43 UTC

OK, let's close as "works for me" then.