Description: With windows 7, 32 bit, SP1 - Russian version Libre 7.5.7 (Russian GUI) starts ok. Trying to create a new Writer file performs an immediate crash. Also applies to opening of any DOC/DOCX file. Starting in the safe mode: works well. Calc: works well. Steps to Reproduce: 1.start Libre (not in the safe mode) 2.click New Writer 3.immediate crash Actual Results: crash Expected Results: normal work Reproducible: Always User Profile Reset: Yes Additional Info: also crashes around the Settings/Language
Could you give a try at https://wiki.documentfoundation.org/QA/FirstSteps ? Remark: it may be something in your LO profile since safe mode works well.
What is the effect of Tools - Options - LibreOffice - View - Use Skia for all rendering?
1) Note this is a completely fresh installation of Win7 2) Renammed the "4" folder (in user profile). Libre re-created it after the restart. No effect with this. 3) Found that "Skia" flag was ON by default. Added the "programmatic output for skia" (no effect). Removed "skia" flag (leaving the "hardware rendering") - with no effect I'm using the default Russian GUI language. Unfortunately, can't switch to any other/English, as Libre crashes immediately I try to open the Language settings box. I guess, the same issue... Please note that this is my second try to install Libre 7.xx at Windows 7/32 - first one was 2 months ago with the same result, at another (old and slow) laptop. Finally, I reverted it to Libre 6, with success. Note that there are no problems under Win7/64, Win10, Win11.
Also, located the swriter.exe file in the Libre folders. Starting of this: - first, splash screen is ok - then, the frame of the main window is rendered (yet with empty contents) - then, immediate crash follows - then, the "Recover" dialogue pops. Thanks friends for your attention. I know my hardware and OS are both outdated; anyway it should be fine to give some more life to this, using my beloven Libre.
Thank you for the feedback. Did you try to update your graphic driver? Do you have any specific fonts installed? If yes, could you disable them just for the test? If you still reproduce the crash, it would be useful to have a backtrace (see https://wiki.documentfoundation.org/QA/BugReport/Debug_Information#Windows:_How_to_get_a_backtrace).
Dear alivedsn, This bug has been in NEEDINFO status with no change for at least 6 months. Please provide the requested information as soon as possible and mark the bug as UNCONFIRMED. Due to regular bug tracker maintenance, if the bug is still in NEEDINFO status with no change in 30 days the QA team will close the bug as INSUFFICIENTDATA due to lack of needed information. For more information about our NEEDINFO policy please read the wiki located here: https://wiki.documentfoundation.org/QA/Bugzilla/Fields/Status/NEEDINFO If you have already provided the requested information, please mark the bug as UNCONFIRMED so that the QA team knows that the bug is ready to be confirmed. Thank you for helping us make LibreOffice even better for everyone! Warm Regards, QA Team MassPing-NeedInfo-Ping
Dear alivedsn, Please read this message in its entirety before proceeding. Your bug report is being closed as INSUFFICIENTDATA due to inactivity and a lack of information which is needed in order to accurately reproduce and confirm the problem. We encourage you to retest your bug against the latest release. If the issue is still present in the latest stable release, we need the following information (please ignore any that you've already provided): a) Provide details of your system including your operating system and the latest version of LibreOffice that you have confirmed the bug to be present b) Provide easy to reproduce steps – the simpler the better c) Provide any test case(s) which will help us confirm the problem d) Provide screenshots of the problem if you think it might help e) Read all comments and provide any requested information Once all of this is done, please set the bug back to UNCONFIRMED and we will attempt to reproduce the issue. Please do not: a) respond via email b) update the version field in the bug or any of the other details on the top section of our bug tracker Warm Regards, QA Team MassPing-NeedInfo-FollowUp