Bug 157958 - Fails to Save Document with "General input/output error" message.
Summary: Fails to Save Document with "General input/output error" message.
Status: NEEDINFO
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: Writer (show other bugs)
Version:
(earliest affected)
7.3.7.2 release
Hardware: x86-64 (AMD64) Linux (All)
: medium normal
Assignee: Not Assigned
URL:
Whiteboard:
Keywords:
Depends on:
Blocks:
 
Reported: 2023-10-28 06:59 UTC by documentfoundation
Modified: 2024-04-26 03:18 UTC (History)
2 users (show)

See Also:
Crash report or crash signature:


Attachments
A screenshot of the "general input/output error" message (7.88 KB, image/png)
2023-10-28 07:00 UTC, documentfoundation
Details

Note You need to log in before you can comment on or make changes to this bug.
Description documentfoundation 2023-10-28 06:59:28 UTC
Description:
On attempting to save a document in LibreOffice Writer (Linux) it intermittently fails to save the document, producing a dialogue with the error message "Error saving the document <filename>: General Error. General input/output error."

Sometimes it partially saves the document but then corrupts it. On re-opening the document it attempts recovery but fails to open it correctly or at all.

Once this dialogue box is seen, the document cannot be saved to any drive or location it just repeats the same message. The only method I have found of rescuing the text is copy/pasting it into a fresh document and then saving that.

I have a suspicion (not confirmed) it may be related to saving LibreOffice files over the network to a NAS. I am saving the documents to a Synology DS215j when the problem occurs. The NAS is largely at defaults and is mounted by SMB to a Linux machine where LibreOffice is running. I have not noted the error when working from local SSD. There are no known problems with the NAS which is on the latest manufacturer supplied O/S update. I have not noted any problems savings files from other software, only LibreOffice.

Steps to Reproduce:
1. Save file in LibreOffice Writer
2. "General input/output error" message intermittently produced.

Actual Results:
File is corrupted or refuses to save

Expected Results:
File is saved


Reproducible: Sometimes


User Profile Reset: No

Additional Info:
Version: 7.3.7.2 / LibreOffice Community
Build ID: 30(Build:2)
CPU threads: 12; OS: Linux 5.15; UI render: default; VCL: gtk3
Locale: en-GB (en_GB.UTF-8); UI: en-GB
Ubuntu package version: 1:7.3.7-0ubuntu0.22.04.3
Calc: threaded
Comment 1 documentfoundation 2023-10-28 07:00:39 UTC
Created attachment 190465 [details]
A screenshot of the "general input/output error" message
Comment 2 Stéphane Guillou (stragu) 2023-10-28 07:39:30 UTC
Can you please test again with a supported version of LibreOffice? Preferably 7.6.

7.3 won't see further updates.
Comment 3 m_a_riosv 2023-10-28 10:56:31 UTC
Have you issues saving from other app on the same folder?
Comment 4 QA Administrators 2024-04-26 03:18:15 UTC
Dear documentfoundation,

This bug has been in NEEDINFO status with no change for at least
6 months. Please provide the requested information as soon as
possible and mark the bug as UNCONFIRMED. Due to regular bug
tracker maintenance, if the bug is still in NEEDINFO status with
no change in 30 days the QA team will close the bug as INSUFFICIENTDATA
due to lack of needed information.

For more information about our NEEDINFO policy please read the
wiki located here:
https://wiki.documentfoundation.org/QA/Bugzilla/Fields/Status/NEEDINFO

If you have already provided the requested information, please
mark the bug as UNCONFIRMED so that the QA team knows that the
bug is ready to be confirmed.
 
Thank you for helping us make LibreOffice even better for everyone!

Warm Regards,
QA Team

MassPing-NeedInfo-Ping