Description: LibreOffice Calc crash systematically when it is used with a 4K screen. If you reduce the screen définition with the appropriate Windows command, the crash disappear. Steps to Reproduce: 1.Start Calc 2.Use the software for a few minutes 3. Actual Results: The software crash and the data entry are lost Expected Results: No more crash with a 4K screen Reproducible: Always User Profile Reset: No Additional Info: No
Please test in safe mode, Menu/Help/Restart in Safe Mode Please can you paste the information in Menu/Help/About LibreOffice, there is an icon to copy.
In safe mode, the bug has disappeared and now, in normal mode the bug seems to have disappeared also as. Have you an explanation ? Thanks for your answer.
It's really difficult to find the source of this kind of issues. The most frequent is some corruption on any option in the profile, more frequent after an update. But lately it is less usual.
Unfortunately, the bug appeared again, although I restored the original settings.
In general, it is when scanning the files for a certain time that the crash occurs
What is scanning the files for a certain time? Please can you paste the information in Menu/Help/About LibreOffice, there is an icon to copy.
Browse the file from top to bottom then bottom to top several times.
Gilbert: please respond to Mario's request about detailed info provided by "Menu/Help/About LibreOffice" + try https://wiki.documentfoundation.org/QA/FirstSteps
Version: 7.5.7.1 (X86_64) / LibreOffice Community Build ID: 47eb0cf7efbacdee9b19ae25d6752381ede23126 CPU threads: 8; OS: Windows 10.0 Build 22631; UI render: Skia/Vulkan; VCL: win Locale: fr-FR (fr_FR); UI: fr-FR Calc: CL threaded
(In reply to Gilbert Mousty from comment #9) > Version: 7.5.7.1 (X86_64) / LibreOffice Community > Build ID: 47eb0cf7efbacdee9b19ae25d6752381ede23126 > CPU threads: 8; OS: Windows 10.0 Build 22631; UI render: Skia/Vulkan; VCL: > win > Locale: fr-FR (fr_FR); UI: fr-FR > Calc: CL threaded Thank you for the feedback. There'll be a 7.5.8 version (see https://wiki.documentfoundation.org/ReleasePlan/7.5) but I don't think it'll help a lot in this case (I may be wrong of course). You can try first https://wiki.documentfoundation.org/QA/FirstSteps as already indicated then give a try at LO 7.6.2.
For the moment, the bug has not recurred with version 7.5.8.2. I will let you know if this happens again.
(In reply to Gilbert Mousty from comment #11) > For the moment, the bug has not recurred with version 7.5.8.2. I will let > you know if this happens again. Unexpected but good for you! :-) Let's put this one to WFM. Don't hesitate to reopen this tracker if you still reproduce this also after having applied https://wiki.documentfoundation.org/QA/FirstSteps and/or upgrading to LO 7.6.2
Libre Office crashed again but only once. For now this is not happening again.
With version 7.6.2.1, there have been no crashes for a week.