Bug 158149 - I am unable to update LibreOffice
Summary: I am unable to update LibreOffice
Status: RESOLVED INSUFFICIENTDATA
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: Installation (show other bugs)
Version:
(earliest affected)
7.6.2.1 release
Hardware: All Windows (All)
: medium normal
Assignee: Not Assigned
URL:
Whiteboard:
Keywords:
Depends on:
Blocks:
 
Reported: 2023-11-09 15:25 UTC by bryan
Modified: 2024-08-18 03:16 UTC (History)
1 user (show)

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Description bryan 2023-11-09 15:25:19 UTC
Description:
I am unable to update LibreOffice.  The update starts, and then I get,"The features you are trying to use is on a network resource that is unavailable Error 1714.  Older version cannot be removed.

Actual Results:
Attempt to update.  Update starts running and downloading and then when it installs after a moment, this issue occurs (what was stated above)  Instillation stops and i get error 1714.

Expected Results:
I have to cancel to get out of the install


Reproducible: Always


User Profile Reset: Yes

Additional Info:
I have tried this several times.  I did remove older versions of the installed program.  I am wondering if I remove, or uninstall the present version and then try to download LibreOffice again if that will solve the problem.  I hesitate to do so because I have hundreds of files that I will not be able to view and print if I cant reinstall LibreOffice after removing it.  Hope you can help.
Comment 1 m_a_riosv 2023-11-09 18:03:23 UTC
Uninstall doesn't affect your working files, even the profile, it's not removed.

But making a backup in other device(s) it's always a good idea.

From where do you download the installation file?

If you need, you can download any version from:
https://downloadarchive.documentfoundation.org/libreoffice/old/?C=M;O=D
Comment 2 Yara candida 2024-01-19 22:22:13 UTC
Infelizmente não consigo instalar o libreoffice. Já tentei várias vezes, eu desinstalei para ser se corrigia o erro, mas não deu certo. Ele pede uma versão antiga para atualizar e não tenho mais ela instalada. O que eu posso fazer agora.
Comment 3 QA Administrators 2024-07-18 03:15:47 UTC Comment hidden (obsolete)
Comment 4 QA Administrators 2024-08-18 03:16:19 UTC
Dear bryan,

Please read this message in its entirety before proceeding.

Your bug report is being closed as INSUFFICIENTDATA due to inactivity and
a lack of information which is needed in order to accurately
reproduce and confirm the problem. We encourage you to retest
your bug against the latest release. If the issue is still
present in the latest stable release, we need the following
information (please ignore any that you've already provided):

a) Provide details of your system including your operating
   system and the latest version of LibreOffice that you have
   confirmed the bug to be present

b) Provide easy to reproduce steps – the simpler the better

c) Provide any test case(s) which will help us confirm the problem

d) Provide screenshots of the problem if you think it might help

e) Read all comments and provide any requested information

Once all of this is done, please set the bug back to UNCONFIRMED
and we will attempt to reproduce the issue. Please do not:

a) respond via email 

b) update the version field in the bug or any of the other details
   on the top section of our bug tracker

Warm Regards,
QA Team

MassPing-NeedInfo-FollowUp