Bug 158266 - Writer: problem opening a .docx file (normal text, no video or audio involved)
Summary: Writer: problem opening a .docx file (normal text, no video or audio involved)
Status: RESOLVED NOTOURBUG
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: Writer (show other bugs)
Version:
(earliest affected)
7.6.3.1 rc
Hardware: x86-64 (AMD64) Windows (All)
: medium normal
Assignee: Not Assigned
URL:
Whiteboard:
Keywords:
Depends on:
Blocks:
 
Reported: 2023-11-18 16:40 UTC by Robert Davis
Modified: 2023-12-31 18:47 UTC (History)
2 users (show)

See Also:
Crash report or crash signature:

Attachments
Blue EYes Crying in the Rain Lyrics (13.84 KB, application/vnd.openxmlformats-officedocument.wordprocessingml.document)
2023-11-22 14:30 UTC, Robert Davis 		Details
View All Add an attachment (proposed patch, testcase, etc.)

Note You need to log in before you can comment on or make changes to this bug.
Description Robert Davis 2023-11-18 16:40:46 UTC 
Just installed your latest Libre Office. Trying to open a .docx file in Writer, I get this message from Windows 10: "The lock file could not be created for exclusive access by LibreOffice, due to missing permission to create a lock file on that file location or lack of free disk space. Select Notify to open read-only and get notified when the document becomes editable."
Also I get a notice from Windows: "App or process blocked: soffice.bin
Protected folder: %userprofile%\Documents

I am running a 64 bit processor, in guest mode, not administrator mode, Windows 10, and no problem with hard disk space. I did not have this problem with previous versions of Writer. How do I fix this?
Comment 1 kdub 2023-11-22 14:04:45 UTC 
Hey Robert,

Thank you for reporting this bug. 

Please provide a sample document, this will make it easier for us to verify this bug.

I have set this bug's status to "NEEDINFO." Once you have provided the requested sample document, change it back to "UNCONFIRMED."

Remember that all attachments are public, so it's important to remove any sensitive information before attaching. More information can be found here: https://wiki.documentfoundation.org/QA/FAQ#How_can_I_eliminate_confidential_data_from_a_sample_document.3F
Comment 2 Robert Davis 2023-11-22 14:30:42 UTC 
Created attachment 190969 [details]
Blue EYes Crying in the Rain Lyrics

I think I attached file "Blue eyes crying in the rain.docx" for you to test against this bug I have with Writer, but any .docx file I try to open gets the same results.
Comment 3 QA Administrators 2023-11-23 03:14:39 UTC Comment hidden (obsolete)
Comment 4 Robert Davis 2023-11-24 16:18:26 UTC 
Any .docx file will not load in Writer. The file provided for test is only one of many I tried.
Comment 5 Stéphane Guillou (stragu) 2023-12-06 22:40:12 UTC 
Do you use an antivirus like AVG or Avast? This might be related to it thinking LO is malicious. See bug 157497.
Please see if ddeactivating solves the issue.
If that's the case, please consider reporting a false positive to the company.
Comment 6 Robert Davis 2023-12-30 20:12:48 UTC 
I am using MS Defender. When I turn it off Writer works, but I don't want to run with Defender off. Should I report this to Microsoft?
Comment 7 QA Administrators 2023-12-31 03:14:12 UTC Comment hidden (obsolete)
Comment 8 raal 2023-12-31 08:45:12 UTC 
(In reply to Robert Davis from comment #6)
> I am using MS Defender. When I turn it off Writer works, but I don't want to
> run with Defender off. Should I report this to Microsoft?

Yes, thank you.
Comment 9 Robert Davis 2023-12-31 18:47:04 UTC 
Actually followed the Win-10 suggestion and went to 'Blocked folder access'  and allowed soffice.bin . Now Libre 7.6 works fine.