Bug 158303 - LibreOffice not working on 1280x1024 screen
Summary: LibreOffice not working on 1280x1024 screen
Status: RESOLVED WORKSFORME
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: Calc (show other bugs)
Version:
(earliest affected)
7.6.2.1 release
Hardware: x86-64 (AMD64) Windows (All)
: medium normal
Assignee: Not Assigned
URL:
Whiteboard:
Keywords:
Depends on:
Blocks:
 
Reported: 2023-11-21 18:49 UTC by UpdradedSam
Modified: 2024-01-07 12:22 UTC (History)
3 users (show)

See Also:
Crash report or crash signature:


Attachments
How the window and menus look when I move calc to this monitor (132.58 KB, image/png)
2023-11-21 18:50 UTC, UpdradedSam
Details

Note You need to log in before you can comment on or make changes to this bug.
Description UpdradedSam 2023-11-21 18:49:10 UTC
Description:
When I full screen LibreOffice Calc, Writer or Impress on my smaller screen (1280x1024) it stops working properly. It looks slightly distorted, menus show blank, I'm unable to see any changes to the document. CPU usage also goes up considerably
It works well on my other two monitors (standard 1080p & 4k monitors respectively).
It seems to be having issues when adjusting to this window size.

Steps to Reproduce:
1. Open Libre Office Calc on 1280x1024 monitor
 1a) If it opened on a different monitor: Move to 1280x1024 monitor
2. Maximize window

Actual Results:
Window may look distorted, CPU usage goes up and you can't use the program.

Expected Results:
Program should have worked normally


Reproducible: Always


User Profile Reset: Yes

Additional Info:
It was working without issues until recently. The only recent change was replacing a 1440p monitor that broke with a 4k monitor, although I can't say for sure that is when it stopped working normally. Though I suspect it might be related to adjusting between 4k monitor and a much lower resolution monitor.
Comment 1 UpdradedSam 2023-11-21 18:50:28 UTC
Created attachment 190943 [details]
How the window and menus look when I move calc to this monitor
Comment 2 Julien Nabet 2023-11-21 20:20:10 UTC
Could you apply https://wiki.documentfoundation.org/QA/FirstSteps ?
Specifically, it may be related with this part:
https://wiki.documentfoundation.org/QA/FirstSteps#Graphics-related_issues_(_Skia_)
Comment 3 UpdradedSam 2023-12-09 18:05:14 UTC
I've tried those steps, by default Skia is enabled and changing those settings doesn't fix the issues. The behaviour changes a bit, a lot of flickering with skia off, for example, which is not better.

Also updated to 7.6.4.1 and there were no changes.
Comment 4 QA Administrators 2023-12-10 03:14:55 UTC Comment hidden (obsolete)
Comment 5 Steven Casey 2023-12-11 05:38:54 UTC
Not repro on Windows. Everything seems to be working as intended. I did just change a 1080p monitor to 1280x1024 and tested it that way.

Version: 7.6.2.1 (X86_64) / LibreOffice Community
Build ID: 56f7684011345957bbf33a7ee678afaf4d2ba333
CPU threads: 32; OS: Windows 10.0 Build 22631; UI render: Skia/Raster; VCL: win
Locale: en-US (en_US); UI: en-US
Calc: CL threaded

(In reply to updradedsam3000 from comment #0)
> Additional Info:
> It was working without issues until recently. The only recent change was
> replacing a 1440p monitor that broke with a 4k monitor, although I can't say
> for sure that is when it stopped working normally. Though I suspect it might
> be related to adjusting between 4k monitor and a much lower resolution
> monitor.

My main monitor is 5120x1440p, which is close to 4k in the amount of pixels but not quite so I can't get a 1 for 1 representation of your setup. Since this happened after swapping monitors it might be related to that? is your 4k monitor plugged into the same "device" (graphics card or other) as the 1280 x 1024 screen? Regardless, more testers will try and see if this occurs for them :)

Would you mind also providing the exact build you are using? 
Help > About LibreOffice > Click the button next to "Version Information" 
Once you do, please change the status back to UNCOMFIRMED. Thanks!
Comment 6 UpdradedSam 2023-12-15 15:41:09 UTC
Version: 7.6.4.1 (X86_64) / LibreOffice Community
Build ID: e19e193f88cd6c0525a17fb7a176ed8e6a3e2aa1
CPU threads: 12; OS: Windows 10.0 Build 19045; UI render: Skia/Vulkan; VCL: win
Locale: en-GB (en_GB); UI: en-GB
Calc: CL threaded
Comment 7 UpdradedSam 2023-12-15 15:47:45 UTC
Some additional information, if I lower the resolution of my main monitor in the display settings to 2560x1440, everything works without issues.

Makes me believe the issues is related to the way scaling is being handled between monitors with vastly different resolutions.
Comment 8 Julien Nabet 2023-12-15 16:06:38 UTC
Version must correspond to the "earliest affected" so revert to 7.6.2.1
Comment 9 UpdradedSam 2024-01-07 11:51:03 UTC
Was trying to get more info on what was causing the issue, by changing monitor position and scaling. And somehow the problem went away completely, even after going back to the original settings. It's been more than a week and it hasn't returned.
Comment 10 Julien Nabet 2024-01-07 12:22:21 UTC
Thank you for the feedback, let's put this one to WFM then.

Don't hesitate to reopen the tracker if you find a reliable way to reproduce this.