Bug 158568 - Sidebar Page scroller causes page to freeze and then closes document
Summary: Sidebar Page scroller causes page to freeze and then closes document
Status: NEEDINFO
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: Writer (show other bugs)
Version:
(earliest affected)
7.5.8.2 release
Hardware: x86-64 (AMD64) All
: medium normal
Assignee: Not Assigned
URL:
Whiteboard:
Keywords:
Depends on:
Blocks:
 
Reported: 2023-12-06 19:41 UTC by Flagg
Modified: 2024-06-05 03:20 UTC (History)
1 user (show)

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Description Flagg 2023-12-06 19:41:59 UTC
Description:
When I use the mouse left button to hold and move page scroller bar located on the right side of the page at a quick speed, it causes the page to freeze and then LibreOffice crashes and shuts down the software. When I reopen LibreOffice it gives me the notice that LibreOffice was shutdown prematurely and do I want to open a saved copy. I answer yes and all copies that were previously open now open again and work properly until I use the scroll bar at high speed next time.

Steps to Reproduce:
1.Open a previously prepared LibreOffice Writer document. 
2. CLick the left button of the mouse on the page scroller bar. 
3. Hold the button down and scroll very quickly from page 1 to page 15

Actual Results:
The page will immediately freeze up then the Writer document will crash and close on its own.

Expected Results:
Scroll very quickly to the bottom of the document without freezing and crashing.


Reproducible: Always


User Profile Reset: No

Additional Info:
Version: 7.5.8.2 (X86_64) / LibreOffice Community
Build ID: f718d63693263970429a68f568db6046aaa9df01
CPU threads: 12; OS: Windows 10.0 Build 22631; UI render: Skia/Vulkan; VCL: win
Locale: en-CA (en_CA); UI: en-US
Calc: CL threaded
Comment 1 Stéphane Guillou (stragu) 2023-12-07 12:37:20 UTC
I think you might be experiencing bug 149527.
Please try the following:
1) turn "Force Skia software rendering" on in Tools ▸ Options ▸ LibreOffice ▸ View, restart LO and see if you can still reproduce the issue. If the issue is gone, sounds like bug 149527.
2) Update to version 7.6: https://www.libreoffice.org/download/download-libreoffice/
It would be great if you could confirm that the issue is fixed in 7.6, even with "Force Skia software rendering" off (i.e. with "Skia/Vulkan" in your About dialog)

Thank you!
Comment 2 QA Administrators 2024-06-05 03:20:08 UTC
Dear Flagg,

This bug has been in NEEDINFO status with no change for at least
6 months. Please provide the requested information as soon as
possible and mark the bug as UNCONFIRMED. Due to regular bug
tracker maintenance, if the bug is still in NEEDINFO status with
no change in 30 days the QA team will close the bug as INSUFFICIENTDATA
due to lack of needed information.

For more information about our NEEDINFO policy please read the
wiki located here:
https://wiki.documentfoundation.org/QA/Bugzilla/Fields/Status/NEEDINFO

If you have already provided the requested information, please
mark the bug as UNCONFIRMED so that the QA team knows that the
bug is ready to be confirmed.
 
Thank you for helping us make LibreOffice even better for everyone!

Warm Regards,
QA Team

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