Bug 158599 - Hangs when opening options menu
Summary: Hangs when opening options menu
Status: NEW
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: Writer (show other bugs)
Version:
(earliest affected)
7.6.4.1 release
Hardware: All All
: medium normal
Assignee: Not Assigned
URL:
Whiteboard:
Keywords:
Depends on:
Blocks: Options-Dialog
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Reported: 2023-12-08 16:13 UTC by Keith
Modified: 2023-12-25 00:01 UTC (History)
3 users (show)

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Description Keith 2023-12-08 16:13:51 UTC 
Everytime I want to access the options in Writer it hangs.  This has happened in both the RPM that came with Fedora 39 and the Flatpak package.  Other options in the hamburger menu do seem to work.  Using the shortcut alt+F12 does nothing.

I am using the Gnome desktop and I have turned off all my extensions just in case one was interfering but the same hang happens.
Comment 1 m_a_riosv 2023-12-09 00:02:21 UTC 
Please test in safe mode, Menu/Help/Restart in Safe Mode

Please paste here the information on Menu/Help/About LibreOffice (There is an icon to copy)
Comment 2 Keith 2023-12-09 02:05:12 UTC 
I hope this is what you are asking for.

Version: 7.6.4.1 (X86_64) / LibreOffice Community
Build ID: e19e193f88cd6c0525a17fb7a176ed8e6a3e2aa1
CPU threads: 12; OS: Linux 6.5; UI render: default; VCL: gtk3
Locale: en-US (en_US.UTF-8); UI: en-US
Flatpak
Calc: threaded(In reply to m.a.riosv from comment #1)
> Please test in safe mode, Menu/Help/Restart in Safe Mode
> 
> Please paste here the information on Menu/Help/About LibreOffice (There is
> an icon to copy)
Comment 3 QA Administrators 2023-12-09 03:14:55 UTC Comment hidden (obsolete)
Comment 4 Cora 2023-12-17 22:21:21 UTC 
Hello,

I came across this bug report. I've been experiencing the same issue. Whenever I click the Options menu in either the RPM or Flatpak versions of LibreOffice, the app hangs before displaying a dialog box to Force Quit or Wait.

I have tried opening LibreOffice in Safe Mode, and the same issue occurs in Safe Mode. I have also tried to reset it to factory settings, purge install and config / caches and reinstall. Nothing seems to remedy it.

I even tried to downgrade the package via DNF from 7.6.4.1 to 7.6.2.1, but the issue persists.

SYSTEM INFORMATION: 
OS: Fedora 39
DE: GNOME 45.2
Kernel: 6.6.6-200.fc39.x86_64


LIBREOFFICE VERSION INFORMATION:
Version: 7.6.4.1 (X86_64)
Build ID: 60(Build:1)
CPU threads: 16; OS: Linux 6.6; UI render: default; VCL: gtk3
Locale: en-US (en_US.UTF-8); UI: en-US
Calc: threaded

Please let me know if you have any questions.

Thanks,
Cora
Comment 5 Dieter 2023-12-24 23:59:52 UTC 
(In reply to Cora from comment #4)
> Hello,
> 
> I came across this bug report. I've been experiencing the same issue.
> 
> I have tried opening LibreOffice in Safe Mode, and the same issue occurs in
> Safe Mode. I have also tried to reset it to factory settings, purge install
> and config / caches and reinstall. Nothing seems to remedy it.

=> statu NEW