Bug 160211 - Crash in: dbaui::OApplicationView::showPreview(com::sun::star::uno::Reference<com::sun::star::ucb::XContent> const&)
Summary: Crash in: dbaui::OApplicationView::showPreview(com::sun::star::uno::Reference...
Status: RESOLVED WORKSFORME
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: Base (show other bugs)
Version:
(earliest affected)
7.6.5.2 release
Hardware: x86-64 (AMD64) Linux (All)
: medium normal
Assignee: Not Assigned
URL:
Whiteboard:
Keywords:
Depends on:
Blocks:
 
Reported: 2024-03-15 08:13 UTC by graham jones
Modified: 2024-03-17 09:28 UTC (History)
2 users (show)

See Also:
Crash report or crash signature: ["dbaui::OApplicationView::showPreview(com::sun::star::uno::Reference<com::sun::star::ucb::XContent> const&)"]

Attachments
errors on OS shutdown (15.02 KB, image/png)
2024-03-15 08:13 UTC, graham jones 		Details
snap of about libre office as requested (43.01 KB, image/png)
2024-03-16 23:26 UTC, graham jones 		Details
non responding job properties (42.95 KB, image/png)
2024-03-16 23:27 UTC, graham jones 		Details
non responding job open files (25.66 KB, image/png)
2024-03-16 23:28 UTC, graham jones 		Details
non responding job memory dump (16.07 KB, text/plain)
2024-03-16 23:28 UTC, graham jones 		Details
local system info (4.71 KB, text/plain)
2024-03-16 23:29 UTC, graham jones 		Details
readme with installation instructions that i use (16.05 KB, text/plain)
2024-03-17 08:46 UTC, graham jones 		Details
View All Add an attachment (proposed patch, testcase, etc.)

Note You need to log in before you can comment on or make changes to this bug.
Description graham jones 2024-03-15 08:13:15 UTC 
Created attachment 193122 [details]
errors on OS shutdown

This bug was filed from the crash reporting server and is br-480be6de-02ba-407a-ad0a-b3fea1b55292.
=========================================

since upgrading to LO version LO 7.6.4.1 I have anomalies on exiting the program.
I was hoping upgrading to 7.6.5.2 would help but it did not.
I have un-installed LO and performed a clean install
1. the program appears to shutdown OK but if I reopen it the program crashes ( giving this crash report)
2. if I then proceed to exit the OS, I get an error message that there are 2 programs still running.(attached) 
If I terminate these the shutdown proceeds OK and on subsequent OS sessions i am able to open LO ok..
Comment 1 Julien Nabet 2024-03-15 09:21:33 UTC 
Could you try https://wiki.documentfoundation.org/QA/FirstSteps ?
Comment 2 Stéphane Guillou (stragu) 2024-03-15 12:56:47 UTC 
- Is this actually about the database module?
- Are you using the flatpak version?
- Which distribution and desktop environment are you using?
Can you please:
- provide more precise steps to reproduce the issue
- paste here the version info from Help > About LibreOffice

Thank you!
Comment 3 graham jones 2024-03-16 23:26:29 UTC 
Created attachment 193147 [details]
snap of about libre office as requested
Comment 4 graham jones 2024-03-16 23:27:49 UTC 
Created attachment 193148 [details]
non responding job properties
Comment 5 graham jones 2024-03-16 23:28:15 UTC 
Created attachment 193149 [details]
non responding job open files
Comment 6 graham jones 2024-03-16 23:28:43 UTC 
Created attachment 193150 [details]
non responding job memory dump
Comment 7 graham jones 2024-03-16 23:29:09 UTC 
Created attachment 193151 [details]
local system info
Comment 8 graham jones 2024-03-16 23:29:46 UTC 
local system info attached as text file

to reproduce
open base , use it for a while, close it, go to shutdown system, errors received (attached)

program not responding is soffice.bin

    status sleeping
    the waiting channel is futex_wait_queue 

attached memory dump
attached open files
attached properties

tried

    restarting LO in safe mode
        no problem
        restoring user profile
            opened LO calc
                found soffice.bin process on system monitor 
            closed LO
                soffice.bin processw was terminated..hopefulness 
            shutdown
            still get errors
        thanks graham
Comment 9 Julien Nabet 2024-03-17 07:22:45 UTC 
I noticed /opt in the screenshot, which Linux distrib do you use and how did you install LO (from TDF packages or from distrib repository)?

I mean, Linux packages in https://www.libreoffice.org/download/download-libreoffice/ are more for package maintainers who must have to deal with packages dependencies.
Comment 10 graham jones 2024-03-17 08:46:19 UTC 
Created attachment 193156 [details]
readme with installation instructions that i use
Comment 11 Julien Nabet 2024-03-17 08:51:50 UTC 
Ok uninstall completely LibreOffice and use repository from your Linux distrib then to reinstall it then.
Comment 12 graham jones 2024-03-17 08:53:07 UTC 
linux distribution is LMDE 6 Faye base: Debian 12.1 bookworm (see system info attachment)

LO install
https://www.libreoffice.org/download/download-libreoffice/
downloaded 
LibreOffice_7.6.5.2_Linux_x86-64_deb_helppack_en-US
LibreOffice_7.6.5.2_Linux_x86-64_deb
 I open terminal
 navigate to the DEBS folder
 issue sudo dpkg -i *.deb - as per the README (attached)
Comment 13 Julien Nabet 2024-03-17 09:10:59 UTC 
(In reply to graham jones from comment #12)
> linux distribution is LMDE 6 Faye base: Debian 12.1 bookworm (see system
> info attachment)
> 
> LO install
> https://www.libreoffice.org/download/download-libreoffice/
> downloaded 
> LibreOffice_7.6.5.2_Linux_x86-64_deb_helppack_en-US
> LibreOffice_7.6.5.2_Linux_x86-64_deb
>  I open terminal
>  navigate to the DEBS folder
>  issue sudo dpkg -i *.deb - as per the README (attached)

Ok I'm on Debian testing updated today which contains LO Debian package 24.2.0.3
This kind of installation is more for maintainers as I said since you must deal with dependencies pb.

So you should uninstall LO and either stick to LMDE LO out-of-the-box packages or figure out some way to find more up-to-date LMDE repositories.
Since LMDE is based Debian stable, I suppose you may add Debian testing repositories on /etc/apt/sources.list
I never tried this since I always used Debian testing but https://serverfault.com/questions/22414/how-can-i-run-debian-stable-but-install-some-packages-from-testing may help.
Comment 14 graham jones 2024-03-17 09:22:17 UTC 
 i wasn't using LMDE LO out-of-the-box packages because they were always so far out of date.
i uninstalled LO
set up the package manager to offer flatpacks and see the flatpak version there is no current.
installed flatpack LO 24.2.1.2 and have no shutdown problems now
please close this bug 
thanks graham
Comment 15 Julien Nabet 2024-03-17 09:28:46 UTC 
Ok thank you for the feedback.