Bug 160336 - I don't know how to interact with BUGZILLA
Summary: I don't know how to interact with BUGZILLA
Status: RESOLVED INVALID
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: LibreOffice (show other bugs)
Version:
(earliest affected)
unspecified
Hardware: All Windows (All)
: medium normal
Assignee: Not Assigned
URL:
Whiteboard:
Keywords:
Depends on:
Blocks:
 
Reported: 2024-03-24 08:48 UTC by Colin
Modified: 2024-03-24 15:17 UTC (History)
2 users (show)

See Also:
Crash report or crash signature:


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Description Colin 2024-03-24 08:48:32 UTC
Description:
REDMINE appears to be a "closed" resource with no opportunity for bug reporter users to comment or notate the "features" experienced by those users when trying to manipulate their own reported bugs - thereby rendering the invitation to report anomalies through REDMINE redundant.

This bug reporting system, when asked to sort by date on the list of "My Bugs" must go off and try to sort the entire contents of the Bug File rather than just what I see on the screen - My Bugs.

After six minutes watching the Widget "Please stand by ..." I gave up.

If it normally takes 6 minutes and 10 seconds please advise and I will try to be a little less impatient.

Perhaps somebody who is authorised to interact with REDMINE could raise the issue on behalf of all the individuals who try to help the project by reporting their anomalous findings.

Steps to Reproduce:
Try to respond to the invitation on the initial feedback screen 

https://www.libreoffice.org/get-help/feedback/?LOversion=7.5.9.2&LOlocale=en-GB&LOmodule=SpreadsheetDocument
                                            as a LO user and sometime bug reporter.
Try to interact in a meaningful manner with a non intuitive UI


Actual Results:
Nothing meaningful

Expected Results:
The ability to report the sorting anomaly identified above


Reproducible: Always


User Profile Reset: No

Additional Info:
[Information automatically included from LibreOffice]
Locale: en-GB
Module: SpreadsheetDocument
[Information guessed from browser]
OS: Windows (All)
OS is 64bit: no
Comment 1 Stéphane Guillou (stragu) 2024-03-24 10:05:05 UTC
I'm not sure I understand the issue.

Signing into Redmine is through our single sign-on. Once you have an account with TDF websites (the exception being Bugzilla, which does not use our SSO), you should be able to sign into Redmine as well.

I tested sorting my issues by reported date and it worked without issue.

A page refresh or a browser cache cleanup might solve your issue when logging into / using Redmine. If the issue persists, please try the #tdf-infra IRC channel or the infra mailing list: website@global.libreoffice.org

But your issue is related to sorting a buglist on Redmine, and you are unable to "Home > Jump to a project > Websites > New issue" to file a new report?
Comment 2 Colin 2024-03-24 11:06:48 UTC
(In reply to Stéphane Guillou (stragu) from comment #1)
> I'm not sure I understand the issue.
 
I may have misdirected you because "I don't know how to interact with REDMINE"
I was trying to sort my reported issues on 

https://bugs.documentfoundation.org/enter_bug.cgi?format=guided&product=LibreOffice&component=Calc&bug_status=UNCONFIRMED&buildid=LibreOffice+7.5.9.2&additional_info=%5BInformation+automatically+included+from+LibreOffice%5D%0ALocale%3A+en-GB%0AModule%3A+SpreadsheetDocument%0A%5BInformation+guessed+from+browser%5D%0AOS%3A+Windows+(All)%0AOS+is+64bit%3A+no&op_sys=Windows+(All)

and it went into the perpetual widget display identified.


At this page

https://www.libreoffice.org/get-help/feedback/?LOversion=7.5.9.2&LOlocale=en-GB&LOmodule=SpreadsheetDocument

It advises that all bugs relating to the bug reporting/management facility need to be remedied via REDMINE. However, trying to comply with the requirement to report it to REDMINE resulted in my inability to interact with the REDMINE UI.

My issue is that the sort functionality of my bugs on the initial user facing bug report system appears to be an infinite process and I have no access or understanding of the REDMINE system to which I am directed for reporting such features.

If somebody who has access to the approprite system could report the excessive time taken to sort a user's own defined bugs on the initial feedback system then that would be greatly appreciated.

It may also be beneficial to ensure access to the REDMINE system is actually feasible for those who are redirected to it.
Comment 3 ady 2024-03-24 12:34:16 UTC
IIUC, the original issue is how to sort a bug list in Bugzilla. A second unrelated issue is about how exactly to use Redmine, because of the phrase "Reports concerning websites and web services can be added as issues on Redmine".

@Colin, once you see a Bugzilla list (e.g. a result of a Bugzilla search, presented as a list, with several columns' headers), if you click once on a column header (e.g. "Status"), the same list is re-sorted according to that header.

If the list includes "many" bugs, it might take some time to present the updated (re-sorted) list. Before sorting, you might want to limit the list by going to the end of the page and clicking on "edit search", where you can introduce (or modify) filters.

The same applies to the list of your own reported bugs.
Comment 4 Colin 2024-03-24 12:49:07 UTC
(In reply to ady from comment #3)

> 
> @Colin, once you see a Bugzilla list (e.g. a result of a Bugzilla search,
> presented as a list, with several columns' headers), if you click once on a
> column header (e.g. "Status"), the same list is re-sorted according to that
> header.
> 
> If the list includes "many" bugs, it might take some time to present the
> updated (re-sorted) list. Before sorting, you might want to limit the list
> by going to the end of the page and clicking on "edit search", where you can
> introduce (or modify) filters.
> 
> The same applies to the list of your own reported bugs.

I'm aware of the sort on column header facility but the issue is that "My Bugs" is only about 45 strong but it appears the "sort on date" expectation is sorting the whole bug file going back to the year dot as opposed to just the filtered list of my reports.

I guess I'm expecting it to act like the "AutoSort" filter on any LOCALC table that has been "pruned" rather than still sorting the whole file.

I have an example of a 10000+ row CALC with 16 "Indexed" calculated columns taking 4 seconds to sort on the date. That file also contains a secondary 10000+ sheet referring to three elements on every row of the first sheet.

Is my expectation too high?
Comment 5 ady 2024-03-24 12:58:35 UTC
(In reply to Colin from comment #4)

Perhaps it is a matter of clearing the browser's cache? For 45 filtered bugs, it should not take such a long time; a couple of seconds (or so) should suffice for nowadays broad band.
Comment 6 Colin 2024-03-24 13:03:35 UTC
(In reply to ady from comment #5)
> (In reply to Colin from comment #4)
> 
> Perhaps it is a matter of clearing the browser's cache? For 45 filtered
> bugs, it should not take such a long time; a couple of seconds (or so)
> should suffice for nowadays broad band.

Now I've got it. The editable functions at the bottom had been prefilled with Assignee OR Reporter so it was indeed sorting the entire file. My mistake, the corrected filter now goes Choo Choo!

@ ady @Stéphane my apologies for wasting your time and thanks for helping me learn something new today.

Do I kill the report or is that for one of the Big Boys to action?