Bug 160586 - LibreOffice 7.6 does not load under Windows 10 64 bit.
Summary: LibreOffice 7.6 does not load under Windows 10 64 bit.
Status: RESOLVED WORKSFORME
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: Writer (show other bugs)
Version:
(earliest affected)
7.6.3.2 release
Hardware: x86-64 (AMD64) Windows (All)
: medium normal
Assignee: Not Assigned
URL:
Whiteboard:
Keywords:
Depends on:
Blocks:
 
Reported: 2024-04-08 14:51 UTC by 510jrb2301
Modified: 2024-04-27 03:17 UTC (History)
2 users (show)

See Also:
Crash report or crash signature:


Attachments
Window troubleshooting report. (64.80 KB, application/vnd.oasis.opendocument.text)
2024-04-08 15:35 UTC, 510jrb2301
Details

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Description 510jrb2301 2024-04-08 14:51:39 UTC
Description:
When I updated libreOffice to 7.6 and installed it with the Windows installer, then restarted the computer, the link to 7.6 would not install.  Neither would any of my .odt files load.  This looks like a serious problem since I followed all the instructions in the download site and the Windows installer.

Steps to Reproduce:
1.open Windows 10
2.Click on the icon 
3.Click on the Open tab
Nothing happens.

Actual Results:
Windows appears to start the load then stops soon afterword

Expected Results:
LO should load as usual


Reproducible: Always


User Profile Reset: No

Additional Info:
Is it a software problem or a problem with the Windows 10 interface?
Note for userprofile. I cannot open the LO so I cannot check the userprofile from within LO.
Comment 1 510jrb2301 2024-04-08 15:35:51 UTC
Created attachment 193569 [details]
Window troubleshooting report.

Windows 10 reports the the soffice file installed under LO 7.6 is "incompatible" and thus will not load. 
With respect to the "choose file" tab above, I've listed a Writer file which won't open under 7.6.  The browser does not list 7.6 on the Desktop.  But the icon does show there.
JRB
Comment 2 510jrb2301 2024-04-11 16:06:36 UTC
AMDG
I decided to redownload LO 24.6.6 just as before.  Instead of installing under Windows 10, I first used Windows "repair" which executed.  Then I installed using the regular Windows installer.  The installation was successful.

So do we have a problem?  If others report the same problem with Windows 10, then we do, and we have an easy work-around.  If not, then maybe there is no problem, or at least one confined to my machine.

What should we designate the status of the bug?  I don't think it is worth the trouble to investigate it, unless is is confirmed by others.

JRB
Comment 3 raal 2024-04-26 15:34:51 UTC
Thanks for reporting. I installed LO 7.6 on ~20 of win10 machines without problems, so I assume it's local problem and I'm closing the bug. Also see https://wiki.documentfoundation.org/Faq/General/General_Installation_Issues_(Windows)