Bug 161328 - LibreOffice freezing up when trying to save spreadsheet files
Summary: LibreOffice freezing up when trying to save spreadsheet files
Status: NEEDINFO
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: LibreOffice (show other bugs)
Version:
(earliest affected)
24.2.3.2 release
Hardware: x86 (IA32) Windows (All)
: medium normal
Assignee: Not Assigned
URL: https://www.reddit.com/r/libreoffice/...
Whiteboard:
Keywords:
Depends on:
Blocks:
 
Reported: 2024-05-29 19:42 UTC by double.happiness
Modified: 2025-01-07 03:11 UTC (History)
1 user (show)

See Also:
Crash report or crash signature:


Attachments
An example of the type of file I was trying to edit and save (1.28 MB, application/vnd.openxmlformats-officedocument.spreadsheetml.sheet)
2024-05-29 19:46 UTC, double.happiness
Details

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Description double.happiness 2024-05-29 19:42:03 UTC
Description:
Since I started using LO about a year ago I've been having a really horrible problem with it freezing up when trying to save spreadsheet files. The rest of Windows would be fine, but when trying to save LO would be stuck with the green progress bar, then grey out and finally show 'not responding' in the title bar. RAM and CPU would be constantly on highest usage until eventually I would have to kill the program. Seems I am not the only one...

https://ask.libreoffice.org/t/libreoffice-writer-freezes-every-time-i-save-the-file-what-am-i-supposed-to-do/33629

https://ask.libreoffice.org/t/save-as-completely-hangs-libreoffice-under-windows-11/89445

https://ask.libreoffice.org/t/libre-office-v7-04-crashes-when-saving/62476

https://forum.manjaro.org/t/libreoffice-hangs-when-saving/82508

https://ask.libreoffice.org/t/libreoffice-freezes-on-save/103231

https://forum.manjaro.org/t/libreoffice-slow-hangs-and-not-saving-files/146205

Today I found what seems to be the solution. Simply save as .ods instead of .xlsx. Problem (apparently) solved. Hope this helps someone.

ETA: I am on Windows Windows 11 Home Version 22H2. 

Device name	DESKTOP-SV3I9FS  
Processor	Intel(R) Core(TM) i7-4790 CPU @ 3.60GHz   3.60 GHz  
Installed RAM	16.0 GB   

I don't think that CPU is actually deemed suitable to run Windows 11 and think the person who sold me the PC may have done some kind of workaround.

Steps to Reproduce:
1. Makes changes to file
2. Try to save file

Actual Results:
stuck with the green progress bar, then grey out and finally show 'not responding' in the title bar. RAM and CPU would be constantly on highest usage until eventually I would have to kill the program.

Expected Results:
The file should be saved


Reproducible: Always


User Profile Reset: No

Additional Info:
I don't think that CPU is actually deemed suitable to run Windows 11 and think the person who sold me the PC may have done some kind of workaround.
Comment 1 double.happiness 2024-05-29 19:46:51 UTC
Created attachment 194440 [details]
An example of the type of file I was trying to edit and save
Comment 2 Tex2002ans 2024-05-29 21:05:30 UTC
Hmmm... I WAS NOT able to reproduce in:

Version: 24.2.3.2 (X86_64) / LibreOffice Community
Build ID: 433d9c2ded56988e8a90e6b2e771ee4e6a5ab2ba
CPU threads: 8; OS: Windows 10.0 Build 22631; UI render: Skia/Raster; VCL: win
Locale: en-US (en_US); UI: en-US
Calc: CL threaded

- - -

double.happiness, Does the same thing happen for you in LibreOffice's "Safe Mode"?

In Calc:

- Help > Restart in Safe Mode
- Press "Continue in Safe Mode" button.
- Try to open/save your sample XLSX file.

- - -

I did these steps:

1. Open the example file.
2. Added some random numbers/text after the final rows.
3. File > Save As.
4. In the "Confirm File Format" popup:
- Choose "Use Excel 2007-365 Format".

After saving it, I did not get a freeze or anything.

- - -

Note: User first posted this on the LibreOffice subreddit:

- https://www.reddit.com/r/libreoffice/comments/1d1yk6l/if_you_are_having_difficulty_saving_spreadsheet/
Comment 3 Timur 2024-07-10 18:08:36 UTC
I did not test, but may be affected with fix in bug 152104 that is so far only in master 25.2 (to see if it will spoil something), so 24.8 and 24.2 and way back to 7.4 are all slow.
Comment 4 QA Administrators 2025-01-07 03:11:59 UTC
Dear double.happiness,

This bug has been in NEEDINFO status with no change for at least
6 months. Please provide the requested information as soon as
possible and mark the bug as UNCONFIRMED. Due to regular bug
tracker maintenance, if the bug is still in NEEDINFO status with
no change in 30 days the QA team will close the bug as INSUFFICIENTDATA
due to lack of needed information.

For more information about our NEEDINFO policy please read the
wiki located here:
https://wiki.documentfoundation.org/QA/Bugzilla/Fields/Status/NEEDINFO

If you have already provided the requested information, please
mark the bug as UNCONFIRMED so that the QA team knows that the
bug is ready to be confirmed.
 
Thank you for helping us make LibreOffice even better for everyone!

Warm Regards,
QA Team

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