Bug 161569 - Errore "Errore di scrittura. Impossibile scrivere nel file"
Summary: Errore "Errore di scrittura. Impossibile scrivere nel file"
Status: UNCONFIRMED
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: Writer (show other bugs)
Version:
(earliest affected)
7.6.7.2 release
Hardware: x86 (IA32) Windows (All)
: medium normal
Assignee: Not Assigned
URL:
Whiteboard:
Keywords: wantBacktrace
Depends on:
Blocks:
 
Reported: 2024-06-14 10:15 UTC by samuele.biondo
Modified: 2024-06-19 19:41 UTC (History)
1 user (show)

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Description samuele.biondo 2024-06-14 10:15:06 UTC 
Description:
A vari utenti si presenta l'errore in oggetto nell'apertura di un file odt.
Sono stati fatti i seguenti test:
 - Reinstallata nuova versione di LibreOffice
 - Cancellato le cache di Libreoffice da AppData/Roaming

Il sistema inizialmente funziona ma il giorno dopo presenta di nuovo l'errore

Steps to Reproduce:
1. non c'è un percorso da seguire, in quanto capita di solito all'apertura di un file 
2.
3.

Actual Results:
appare l'errore in oggetto di tale richiesta

Expected Results:
si dovrebbe aprire correttamente il file


Reproducible: Sometimes


User Profile Reset: Yes

Additional Info:
/
Comment 1 Julien Nabet 2024-06-15 14:26:44 UTC 
Do you use local hard disk/SSD or do you use a share network?

Also, please respond in English.
Comment 2 samuele.biondo 2024-06-17 06:13:27 UTC 
(In reply to Julien Nabet from comment #1)
> Do you use local hard disk/SSD or do you use a share network?
> 
> Also, please respond in English.


Local hard disk
Comment 3 Julien Nabet 2024-06-17 07:07:34 UTC 
On which Windows version are they? Win10? Win11 ?
Do they have the last updates from Windows?
Do they use Windows x86-64 or ARM CPU?

Also, since 7.6.7 doesn't work, could they give a try to last LO version 24.2.4 ?
Comment 4 samuele.biondo 2024-06-17 07:20:49 UTC 
(In reply to Julien Nabet from comment #3)
> On which Windows version are they? Win10? Win11 ?
> Do they have the last updates from Windows?
> Do they use Windows x86-64 or ARM CPU?
> 
> Also, since 7.6.7 doesn't work, could they give a try to last LO version
> 24.2.4 ?

 - Windows 10 Pro
 - Yes
 - The libreoffice version is 32bit, because we use software that is only compatible with the 32bit Libreoffice's version.
Comment 5 Julien Nabet 2024-06-17 17:32:01 UTC 
To keep on the investigation, a backtrace would be useful, see https://wiki.documentfoundation.org/QA/BugReport/Debug_Information#Windows:_How_to_get_a_backtrace

Do you think you may provide one?
Comment 6 samuele.biondo 2024-06-18 15:24:03 UTC 
(In reply to Julien Nabet from comment #5)
> To keep on the investigation, a backtrace would be useful, see
> https://wiki.documentfoundation.org/QA/BugReport/Debug_Information#Windows:
> _How_to_get_a_backtrace
> 
> Do you think you may provide one?


I'm sorry, but in this case I prefer to wait for an update, because I don't have time to perform this debugging task
Comment 7 QA Administrators 2024-06-19 03:16:26 UTC Comment hidden (obsolete)
Comment 8 Julien Nabet 2024-06-19 19:41:19 UTC 
Ok so you can try 24.2.4 but don't expect much.