Description: A vari utenti si presenta l'errore in oggetto nell'apertura di un file odt. Sono stati fatti i seguenti test: - Reinstallata nuova versione di LibreOffice - Cancellato le cache di Libreoffice da AppData/Roaming Il sistema inizialmente funziona ma il giorno dopo presenta di nuovo l'errore Steps to Reproduce: 1. non c'รจ un percorso da seguire, in quanto capita di solito all'apertura di un file 2. 3. Actual Results: appare l'errore in oggetto di tale richiesta Expected Results: si dovrebbe aprire correttamente il file Reproducible: Sometimes User Profile Reset: Yes Additional Info: /
Do you use local hard disk/SSD or do you use a share network? Also, please respond in English.
(In reply to Julien Nabet from comment #1) > Do you use local hard disk/SSD or do you use a share network? > > Also, please respond in English. Local hard disk
On which Windows version are they? Win10? Win11 ? Do they have the last updates from Windows? Do they use Windows x86-64 or ARM CPU? Also, since 7.6.7 doesn't work, could they give a try to last LO version 24.2.4 ?
(In reply to Julien Nabet from comment #3) > On which Windows version are they? Win10? Win11 ? > Do they have the last updates from Windows? > Do they use Windows x86-64 or ARM CPU? > > Also, since 7.6.7 doesn't work, could they give a try to last LO version > 24.2.4 ? - Windows 10 Pro - Yes - The libreoffice version is 32bit, because we use software that is only compatible with the 32bit Libreoffice's version.
To keep on the investigation, a backtrace would be useful, see https://wiki.documentfoundation.org/QA/BugReport/Debug_Information#Windows:_How_to_get_a_backtrace Do you think you may provide one?
(In reply to Julien Nabet from comment #5) > To keep on the investigation, a backtrace would be useful, see > https://wiki.documentfoundation.org/QA/BugReport/Debug_Information#Windows: > _How_to_get_a_backtrace > > Do you think you may provide one? I'm sorry, but in this case I prefer to wait for an update, because I don't have time to perform this debugging task
[Automated Action] NeedInfo-To-Unconfirmed
Ok so you can try 24.2.4 but don't expect much.
(In reply to Julien Nabet from comment #8) > Ok so you can try 24.2.4 but don't expect much. Samuele: any news?
Dear samuele.biondo, This bug has been in NEEDINFO status with no change for at least 6 months. Please provide the requested information as soon as possible and mark the bug as UNCONFIRMED. Due to regular bug tracker maintenance, if the bug is still in NEEDINFO status with no change in 30 days the QA team will close the bug as INSUFFICIENTDATA due to lack of needed information. For more information about our NEEDINFO policy please read the wiki located here: https://wiki.documentfoundation.org/QA/Bugzilla/Fields/Status/NEEDINFO If you have already provided the requested information, please mark the bug as UNCONFIRMED so that the QA team knows that the bug is ready to be confirmed. Thank you for helping us make LibreOffice even better for everyone! Warm Regards, QA Team MassPing-NeedInfo-Ping