Bug 161827 - "LO Writer" doesn't select HP AIO 7740 paper tray correctly
Summary: "LO Writer" doesn't select HP AIO 7740 paper tray correctly
Status: UNCONFIRMED
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: Printing and PDF export (show other bugs)
Version:
(earliest affected)
7.3.7.2 release
Hardware: x86-64 (AMD64) Linux (All)
: medium normal
Assignee: Not Assigned
URL:
Whiteboard:
Keywords:
Depends on:
Blocks:
 
Reported: 2024-06-28 12:18 UTC by Dan St-Andre
Modified: 2024-06-28 12:24 UTC (History)
0 users

See Also:
Crash report or crash signature:


Attachments
A large/wide spreadsheet for tabloid (11x17) output (25.37 KB, application/vnd.openxmlformats-officedocument.spreadsheetml.sheet)
2024-06-28 12:24 UTC, Dan St-Andre
Details

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Description Dan St-Andre 2024-06-28 12:18:48 UTC
Description:
I use an HP 7740 AIO. It has two trays. I've tried every setting that I can find to force selection of something other than "Tray 1".  I'm using LO v7.3.7.2 on a Linux Mint 21.1 workstation.  The printer is network connected by wireless.

I saw a post saying that this was supposed to be fixed in a previous release and to post a fresh bug report if I'm still having troubles. That is why I'm writing this.

I have no idea what to provide as diagnostic to my situation. I'll gladly take whatever steps you suggest to help resolve this issue for me and others.

~~~ 0;-} Dan


Steps to Reproduce:
1.create a something that you want to print
2.configure the output to require "Tray 2" or "Alternate" instead of "Tray 1" or "primary"
3.The output selects the wrong tray or causes a forms mismatch error

Actual Results:
Depending on the requested output, I get either a printer error saying the selected sheet size does not match the tray requested or I get a desktop notification of a printer problem with the print request. I sometime get both.

Expected Results:
I have not been able to select "Tray 2" or "Alternate" using any available print request dialog settings.  Even if I select "Tray 2" from the printer console and enable it as the default paper source, the queued print job continues to try to use "Tray 1"


Reproducible: Always


User Profile Reset: Yes

Additional Info:
Version: 7.3.7.2 / LibreOffice Community
Build ID: 30(Build:2)
CPU threads: 4; OS: Linux 5.15; UI render: default; VCL: gtk3
Locale: en-US (en_US.UTF-8); UI: en-US
Ubuntu package version: 1:7.3.7-0ubuntu0.22.04.5
Calc: threaded
Comment 1 Dan St-Andre 2024-06-28 12:24:03 UTC
Created attachment 195038 [details]
A large/wide spreadsheet for tabloid (11x17) output