Description: LibreOffice doesn't start on Windows. There are two error messages: one about nss3.dll and second one about nspr4.dll that can not be find. Steps to Reproduce: 1. Download and install latest master build of LibreOffice for Windows 2. Try start it 3. Look at two error message Actual Results: LibreOffice doesn't start on Windows Expected Results: LibreOffice works as should Reproducible: Always User Profile Reset: No Additional Info: https://dev-builds.libreoffice.org/daily/master/Win-x86_64@tb77-TDF/2024-08-22_04.09.33/LibreOfficeDev_25.2.0.0.alpha0_Win_x86-64.msi I used this build
Same for me with the build.
I can't reproduce with the bisect repository Version: 25.2.0.0.alpha0+ (X86_64) / LibreOffice Community Build ID: ea61bee5bcca7ad7cb05bc66fdf973c04b3d3396 CPU threads: 16; OS: Windows 8.1 X86_64 (6.3 build 9600); UI render: Skia/Raster; VCL: win Locale: el-GR (en_GB); UI: en-US Calc: threaded
I downloaded the daily build from yesterday ( 22-08-24 ) and it works correctly Version: 25.2.0.0.alpha0+ (X86_64) / LibreOffice Community Build ID: 85e4dc15d09dc3193870041b2814263971a27791 CPU threads: 4; OS: Windows 10 X86_64 (10.0 build 10240); UI render: Skia/Raster; VCL: win Locale: es-ES (es_ES); UI: en-US Calc: threaded
(In reply to Roman Kuznetsov from comment #0) > Additional Info: > https://dev-builds.libreoffice.org/daily/master/Win-x86_64@tb77-TDF/2024-08- > 22_04.09.33/LibreOfficeDev_25.2.0.0.alpha0_Win_x86-64.msi > > I used this build I downloaded this version and it works correctly for me Version: 25.2.0.0.alpha0+ (X86_64) / LibreOffice Community Build ID: b93c179b44e8b76e036e6fba560325c5cceb7103 CPU threads: 4; OS: Windows 10 X86_64 (10.0 build 10240); UI render: Skia/Raster; VCL: win Locale: es-ES (es_ES); UI: en-US Calc: threaded
@Roman, @Ilmari, Just to be sure, can you please re-download the file and check again ?
BTW, what version of Windows are you using ?
(In reply to Xisco Faulí from comment #5) > @Roman, @Ilmari, Just to be sure, can you please re-download the file and > check again ? I ran repair for the installer and now it works. Windows 11. Maybe there was some server trouble when we downloaded? Weird that we got the same issue.
(In reply to Xisco Faulí from comment #5) > @Roman, @Ilmari, Just to be sure, can you please re-download the file and > check again ? I just deleted LibreOfficeDev and install it again using the same .msi that I download - I had no the problem >_<
Reproducible with Version: 24.8.1.1 (X86_64) / LibreOffice Community Build ID: ef51c4a0cd35185debf25ad9d0db6a1c14bed5a0 CPU threads: 16; OS: Windows 11 X86_64 (10.0 build 22631); UI render: Skia/Raster; VCL: win Locale: es-ES (es_ES); UI: en-US Calc: CL threaded At first install fails, after repair works fine. I think that releasing this version with this kind of problem, it looks really a bad and hard problem, which can seriously damage the app's rating. Plus it will be a big time consumer, for everyone. In my opinion, we should stop its release, until it is fixed.
(In reply to m_a_riosv from comment #9) > Reproducible with > Version: 24.8.1.1 (X86_64) / LibreOffice Community > Build ID: ef51c4a0cd35185debf25ad9d0db6a1c14bed5a0 > CPU threads: 16; OS: Windows 11 X86_64 (10.0 build 22631); UI render: > Skia/Raster; VCL: win > Locale: es-ES (es_ES); UI: en-US > Calc: CL threaded > > At first install fails, after repair works fine. > > I think that releasing this version with this kind of problem, it looks > really a bad and hard problem, which can seriously damage the app's rating. > Plus it will be a big time consumer, for everyone. > > In my opinion, we should stop its release, until it is fixed. Reproduced here as well. I had 24.8.0.3 and after install 24.8.1.1 over it I get the error message when trying to run LibreOffice
I performed the following installations and these are the results: 1. Version: 25.2.0.0.alpha0+ (X86_64) / LibreOffice Community Build ID: cd4498d32867af26e95de84836b724b4f85ba1b0 CPU threads: 4; OS: Windows 10 X86_64 (10.0 build 10240); UI render: Skia/Raster; VCL: win Locale: es-ES (es_ES); UI: en-US Calc: threaded -> OK 2. Version: 25.2.0.0.alpha0+ (X86_64) / LibreOffice Community Build ID: 85e4dc15d09dc3193870041b2814263971a27791 CPU threads: 4; OS: Windows 10 X86_64 (10.0 build 10240); UI render: Skia/Raster; VCL: win Locale: es-ES (es_ES); UI: en-US Calc: threaded -> OK 3. Version: 25.2.0.0.alpha0+ (X86_64) / LibreOffice Community Build ID: a05432f02b6441b66addc0f22f1b8444557ac37b CPU threads: 4; OS: Windows 10 X86_64 (10.0 build 10240); UI render: Skia/Raster; VCL: win Locale: es-ES (es_ES); UI: en-US Calc: threaded -> OK 4. Version: 25.2.0.0.alpha0+ (X86_64) / LibreOffice Community Build ID: b93c179b44e8b76e036e6fba560325c5cceb7103 CPU threads: 4; OS: Windows 10 X86_64 (10.0 build 10240); UI render: Skia/Raster; VCL: win Locale: es-ES (es_ES); UI: en-US Calc: threaded -> NOK showing the problem started in the range https://cgit.freedesktop.org/libreoffice/core/log/?qt=range&q=85e4dc15d09dc3193870041b2814263971a27791..b93c179b44e8b76e036e6fba560325c5cceb7103 Being author Xisco Fauli <xiscofauli@libreoffice.org> 2024-08-20 19:32:52 +0200 committer Xisco Fauli <xiscofauli@libreoffice.org> 2024-08-21 12:19:52 +0200 commit 4a5b52f8bcb7b5d4eb2fc4ba6560ba1e88c36503 (patch) tree e2eb421f77531022826f91f570aab65a38a5a631 parent fc6e0d8a39f38e339668d382890ff02c205ed92e (diff) nss: 3.101.2 is the ESR release the most plausible culprit. I'll go ahead and revert it
No issue seen when going from Version: 24.2.7.0.0+ (X86_64) / LibreOffice Community Build ID: 50e817ed03ccc201b8f6207801608a4414421cf0 CPU threads: 4; OS: Windows 10.0 Build 10240; UI render: Skia/Raster; VCL: win Locale: es-ES (es_ES); UI: en-US Calc: threaded to Version: 24.2.7.0.0+ (X86_64) / LibreOffice Community Build ID: 2e56b56894c4176e9e7ce88a27b90f7687e118ed CPU threads: 4; OS: Windows 10.0 Build 10240; UI render: Skia/Raster; VCL: win Locale: es-ES (es_ES); UI: en-US Calc: threaded which goes from nss-3.99-with-nspr-4.35.tar.gz to nss-3.101.2-with-nspr-4.35.tar.gz
Same issue happening when updating from Version: 24.8.1.0.0+ (X86_64) / LibreOffice Community Build ID: 2b8ccebced9ebfcf2f86a13330e9f62c984f38f5 CPU threads: 4; OS: Windows 10 X86_64 (10.0 build 10240); UI render: Skia/Raster; VCL: win Locale: es-ES (es_ES); UI: en-US Calc: threaded to Version: 24.8.2.0.0+ (X86_64) / LibreOffice Community Build ID: fee42049da6b1cf4c7f25eccd256e307cdbcdcbf CPU threads: 4; OS: Windows 10 X86_64 (10.0 build 10240); UI render: Skia/Raster; VCL: win Locale: es-ES (es_ES); UI: en-US Calc: threaded where nss goes from nss-3.102.1-with-nspr-4.35.tar.gz to nss-3.101.2-with-nspr-4.35.tar.gz so for some reason the updater doesn't like nss going to a smaller version number
Xisco Fauli committed a patch related to this issue. It has been pushed to "master": https://git.libreoffice.org/core/commit/12ce43bda25015dc3e681312b64680a996f5a8dd tdf#162589: Revert "nss: 3.101.2 is the ESR release" It will be available in 25.2.0. The patch should be included in the daily builds available at https://dev-builds.libreoffice.org/daily/ in the next 24-48 hours. More information about daily builds can be found at: https://wiki.documentfoundation.org/Testing_Daily_Builds Affected users are encouraged to test the fix and report feedback.
I triggered a new build in https://ci.libreoffice.org/job/lo_daily_tb_win/. Once it's ready it should contain the revert. However, the problem shouldn't be reproducible
Xisco, just asking: will this be applied also to 24.8? I notice this on 24.8.1 over 24.8.0.
(In reply to Xisco Faulí from comment #15) > I triggered a new build in https://ci.libreoffice.org/job/lo_daily_tb_win/. > Once it's ready it should contain the revert. However, the problem shouldn't > be reproducible No issue reproduced when going from Version: 25.2.0.0.alpha0+ (X86_64) / LibreOffice Community Build ID: b93c179b44e8b76e036e6fba560325c5cceb7103 CPU threads: 4; OS: Windows 10 X86_64 (10.0 build 19042); UI render: Skia/Raster; VCL: win Locale: es-ES (es_ES); UI: en-US Calc: threaded to Version: 25.2.0.0.alpha0+ (X86_64) / LibreOffice Community Build ID: 47fbbd7c6b9ea6b4a20f05fdf8870cb9e125fb21 CPU threads: 4; OS: Windows 10 X86_64 (10.0 build 19042); UI render: Skia/Raster; VCL: win Locale: es-ES (es_ES); UI: en-US Calc: threaded Could others confirm it as well ?
I guess this can be closed now
(In reply to BogdanB from comment #16) > Xisco, just asking: will this be applied also to 24.8? I notice this on > 24.8.1 over 24.8.0. Yes, See https://gerrit.libreoffice.org/c/core/+/172499
(In reply to Xisco Faulí from comment #17) > No issue reproduced when going from > > Version: 25.2.0.0.alpha0+ (X86_64) / LibreOffice Community > Build ID: b93c179b44e8b76e036e6fba560325c5cceb7103 > CPU threads: 4; OS: Windows 10 X86_64 (10.0 build 19042); UI render: > Skia/Raster; VCL: win > Locale: es-ES (es_ES); UI: en-US > Calc: threaded > > to > > Version: 25.2.0.0.alpha0+ (X86_64) / LibreOffice Community > Build ID: 47fbbd7c6b9ea6b4a20f05fdf8870cb9e125fb21 > CPU threads: 4; OS: Windows 10 X86_64 (10.0 build 19042); UI render: > Skia/Raster; VCL: win > Locale: es-ES (es_ES); UI: en-US > Calc: threaded > > Could others confirm it as well ? I confirm no issue after this install procedure.
Xisco Fauli committed a patch related to this issue. It has been pushed to "libreoffice-24-8": https://git.libreoffice.org/core/commit/701f0dc75d2722f1035e3a732f882e1f112b59a2 tdf#162589: Revert "nss: 3.101.2 is the ESR release" It will be available in 24.8.2. The patch should be included in the daily builds available at https://dev-builds.libreoffice.org/daily/ in the next 24-48 hours. More information about daily builds can be found at: https://wiki.documentfoundation.org/Testing_Daily_Builds Affected users are encouraged to test the fix and report feedback.
No reproduced with Version: 25.2.0.0.alpha0+ (X86_64) / LibreOffice Community Build ID: 47fbbd7c6b9ea6b4a20f05fdf8870cb9e125fb21 CPU threads: 16; OS: Windows 11 X86_64 (10.0 build 22631); UI render: Skia/Raster; VCL: win Locale: es-ES (es_ES); UI: en-US Calc: CL threaded
Xisco Fauli committed a patch related to this issue. It has been pushed to "libreoffice-24-8-1": https://git.libreoffice.org/core/commit/14af513780f10b99dc838e7225df9f17c3de35a6 tdf#162589: Revert "nss: 3.101.2 is the ESR release" It will be available in 24.8.1. The patch should be included in the daily builds available at https://dev-builds.libreoffice.org/daily/ in the next 24-48 hours. More information about daily builds can be found at: https://wiki.documentfoundation.org/Testing_Daily_Builds Affected users are encouraged to test the fix and report feedback.