Download page offers two files * LibO_3.3.3_Win_x86_install_multi.exe 217 MB * LibO_3.3.3_Win_x86_helppack_en-GB.exe 8.5 MB (en-GB - English (GB)) Steps to create bug. Download both files Install both files disconnect from internet Open a Libre Office program and request help Expected behaviour Libre Office displays requested help file Actual Behaviour A firefox window opens with a site not found message. Description of Bug The user assumes that downloading and installing the file *LibO_3.3.3_Win_x86_helppack_en-GB.exe 8.5 MB (en-GB - English (GB)) will install the help files locally. (There is no documentation but this seems the only valid interpretation of the file name) What actually happens is nothing. There is no local help and programs still look for online help, even if there is no internet connection.
I can confirm that this is a bug with the install process on Windows on a UK locale setup. It also applies to version 3.4.3 On Windows (tested on Vista), with a locale of UK. Install LO and the GB helppack into default locations. The LO install sets the User interface to English (USA). This prevents the offline GB help file from being used. The workaround is. Load LO and goto Tools/options/Language settings/Languages change the User interface from English (USA) to Default - English (UK) check that the locale is also set to Deafult - English (UK) close LO and reopen F1 will now load the offline GB help files previously installed.
Wrt BrianH's comment, the workaround also works in Windows XP on LO 3.3, however it is only necessary to change the User interface from English (USA) to Default - English (UK) The locale does not need to be changed and may be left as appropriate - in my case Default - Australian (AU)
Changed category to Installation. It has to be tested with the new LibO 3.5 MSI installers. I.e. check what happens when the user installs LibreOffice to an en-GB Windows. It should not fallback to en-US.
Since all new unconfirmed bugs start in state UNCONFIRMED now and old unconfirmed bugs were moved to NEEDINFO with a explanatory comment, all bugs promoted above those bug states to NEW and later are automatically confirmed making the CONFIRMED whiteboard status redundant. Thus it will be removed.
The same problem with installation of en-GB - English (GB)help file remains with 3.5. The LO installer defaults the locale to English (USA) which fails to pick up the GB help pack. The work around described is successful. Operating system Windows Vista SP1
*** Bug 50606 has been marked as a duplicate of this bug. ***
This bug has been around for a year and is still causing a lot of grief to non-US users. See one popular topic at AskLibO http://ask.libreoffice.org/question/1630/why-does-f1-still-take-me-to-the-web-after/
*** Bug 60863 has been marked as a duplicate of this bug. ***
*** Bug 63637 has been marked as a duplicate of this bug. ***
*** Bug 68722 has been marked as a duplicate of this bug. ***
** Please read this message in its entirety before responding ** To make sure we're focusing on the bugs that affect our users today, LibreOffice QA is asking bug reporters and confirmers to retest open, confirmed bugs which have not been touched for over a year. There have been thousands of bug fixes and commits since anyone checked on this bug report. During that time, it's possible that the bug has been fixed, or the details of the problem have changed. We'd really appreciate your help in getting confirmation that the bug is still present. If you have time, please do the following: *Test to see if the bug is still present on a currently supported version of LibreOffice (4.4.1 or later) https://www.libreoffice.org/download/ *If the bug is present, please leave a comment that includes the version of LibreOffice and your operating system, and any changes you see in the bug behavior *If the bug is NOT present, please set the bug's Status field to RESOLVED-WORKSFORME and leave a short comment that includes your version of LibreOffice and Operating System Please DO NOT *Update the version field *Reply via email (please reply directly on the bug tracker) *Set the bug's Status field to RESOLVED - FIXED (this status has a particular meaning that is not appropriate in this case) If you want to do more to help you can test to see if your issue is a REGRESSION. To do so: 1. Download and install oldest version of LibreOffice (usually 3.3 unless your bug pertains to a feature added after 3.3) http://downloadarchive.documentfoundation.org/libreoffice/old/ 2. Test your bug 3. Leave a comment with your results. 4a. If the bug was present with 3.3 - set version to "inherited from OOo"; 4b. If the bug was not present in 3.3 - add "regression" to keyword Feel free to come ask questions or to say hello in our QA chat: http://webchat.freenode.net/?channels=libreoffice-qa Thank you for your help! -- The LibreOffice QA Team This NEW Message was generated on: 2015-04-01
Bug still exists in LibreOffice 4.4.2.2 on Windows XP. Behaviour is unchanged from original report. Workaround in Comment 2 still required to use EN-GB Help files
Bug still exists in LibreOffice 5.0.5.2 on Windows 7. Behaviour is unchanged from original report. Workaround in Comment 2 still required to use EN-GB Help files
Contrary to Paul (comment #13) I haven't had this problem with en_GB local help for a long time. I am now on LibreOffice 5.0.5.2 using Windows 10 and en_GB local help worked directly from the update download and install of the two files without any problem. -- Jeff
** Please read this message in its entirety before responding ** To make sure we're focusing on the bugs that affect our users today, LibreOffice QA is asking bug reporters and confirmers to retest open, confirmed bugs which have not been touched for over a year. There have been thousands of bug fixes and commits since anyone checked on this bug report. During that time, it's possible that the bug has been fixed, or the details of the problem have changed. We'd really appreciate your help in getting confirmation that the bug is still present. If you have time, please do the following: Test to see if the bug is still present on a currently supported version of LibreOffice (5.2.5 or 5.3.0 https://www.libreoffice.org/download/ If the bug is present, please leave a comment that includes the version of LibreOffice and your operating system, and any changes you see in the bug behavior If the bug is NOT present, please set the bug's Status field to RESOLVED-WORKSFORME and leave a short comment that includes your version of LibreOffice and Operating System Please DO NOT Update the version field Reply via email (please reply directly on the bug tracker) Set the bug's Status field to RESOLVED - FIXED (this status has a particular meaning that is not appropriate in this case) If you want to do more to help you can test to see if your issue is a REGRESSION. To do so: 1. Download and install oldest version of LibreOffice (usually 3.3 unless your bug pertains to a feature added after 3.3) http://downloadarchive.documentfoundation.org/libreoffice/old/ 2. Test your bug 3. Leave a comment with your results. 4a. If the bug was present with 3.3 - set version to "inherited from OOo"; 4b. If the bug was not present in 3.3 - add "regression" to keyword Feel free to come ask questions or to say hello in our QA chat: http://webchat.freenode.net/?channels=libreoffice-qa Thank you for helping us make LibreOffice even better for everyone! Warm Regards, QA Team MassPing-UntouchedBug-20170306
In accordance with Comment 15, I can confirm bug still exists with exactly the same behaviour with LibreOffice 5.0.3.2 with OS Linux Mint 17.3 and LibreOffice 5.2.3.3 with OS Windows 7 It cannot be confirmed in LibreOffice 5.3.1.2 under Linux LXLE 14.04 as Help appears to be disabled entirely in LO 5.3.1.2. (Pressing F1 or selecting menu item Help->LibreOffice Help invokes NEITHER online help NOR the installed local Help EN-GB. It is therefore not possible to determine whether the bug still exists until the new bug (NO HELP AT ALL) is resolved) However, in LO 5.3.1.2 the workaround of manually selecting an appropriate non EN-US language does not work as LO 5.3.1.2 has only one language (English-US) available for the interface. (my LXLE machine has 4 languages installed so the issue is not with the OS)
** Please read this message in its entirety before responding ** To make sure we're focusing on the bugs that affect our users today, LibreOffice QA is asking bug reporters and confirmers to retest open, confirmed bugs which have not been touched for over a year. There have been thousands of bug fixes and commits since anyone checked on this bug report. During that time, it's possible that the bug has been fixed, or the details of the problem have changed. We'd really appreciate your help in getting confirmation that the bug is still present. If you have time, please do the following: Test to see if the bug is still present with the latest version of LibreOffice from https://www.libreoffice.org/download/ If the bug is present, please leave a comment that includes the information from Help - About LibreOffice. If the bug is NOT present, please set the bug's Status field to RESOLVED-WORKSFORME and leave a comment that includes the information from Help - About LibreOffice. Please DO NOT Update the version field Reply via email (please reply directly on the bug tracker) Set the bug's Status field to RESOLVED - FIXED (this status has a particular meaning that is not appropriate in this case) If you want to do more to help you can test to see if your issue is a REGRESSION. To do so: 1. Download and install oldest version of LibreOffice (usually 3.3 unless your bug pertains to a feature added after 3.3) from http://downloadarchive.documentfoundation.org/libreoffice/old/ 2. Test your bug 3. Leave a comment with your results. 4a. If the bug was present with 3.3 - set version to 'inherited from OOo'; 4b. If the bug was not present in 3.3 - add 'regression' to keyword Feel free to come ask questions or to say hello in our QA chat: https://kiwiirc.com/nextclient/irc.freenode.net/#libreoffice-qa Thank you for helping us make LibreOffice even better for everyone! Warm Regards, QA Team MassPing-UntouchedBug
What is the actual bug here? I read comment 1 and comment 2, and I don't quite understand if they imply that installing LO on a system without any prior LO installation, or - more specifically - without existing LibreOffice user profile, and starting LibreOffice for the first time to create new profile - on en-UK locales produces a configuration where en-US is set as UI language, instead of Default - en-UK? That would be a bug; AFAIKT, creation of a new LO profile *does not* set an explicit UI language, so that the value from system is taken (that is what "Default" means: no explicit config value - take from OS). Is it reproducible in current versions? Or are there some other steps required to have LO UI language to be set to en-US? If one sets UI to some explicit value, it's normal that relevant help files would be required (en-US help for en-US UI); but if the setting is set "automatically", then it's important to understand under what reproducible circumstances does that happen.
Dear johnalovely, To make sure we're focusing on the bugs that affect our users today, LibreOffice QA is asking bug reporters and confirmers to retest open, confirmed bugs which have not been touched for over a year. There have been thousands of bug fixes and commits since anyone checked on this bug report. During that time, it's possible that the bug has been fixed, or the details of the problem have changed. We'd really appreciate your help in getting confirmation that the bug is still present. If you have time, please do the following: Test to see if the bug is still present with the latest version of LibreOffice from https://www.libreoffice.org/download/ If the bug is present, please leave a comment that includes the information from Help - About LibreOffice. If the bug is NOT present, please set the bug's Status field to RESOLVED-WORKSFORME and leave a comment that includes the information from Help - About LibreOffice. Please DO NOT Update the version field Reply via email (please reply directly on the bug tracker) Set the bug's Status field to RESOLVED - FIXED (this status has a particular meaning that is not appropriate in this case) If you want to do more to help you can test to see if your issue is a REGRESSION. To do so: 1. Download and install oldest version of LibreOffice (usually 3.3 unless your bug pertains to a feature added after 3.3) from https://downloadarchive.documentfoundation.org/libreoffice/old/ 2. Test your bug 3. Leave a comment with your results. 4a. If the bug was present with 3.3 - set version to 'inherited from OOo'; 4b. If the bug was not present in 3.3 - add 'regression' to keyword Feel free to come ask questions or to say hello in our QA chat: https://kiwiirc.com/nextclient/irc.freenode.net/#libreoffice-qa Thank you for helping us make LibreOffice even better for everyone! Warm Regards, QA Team MassPing-UntouchedBug
Dear johnalovely, To make sure we're focusing on the bugs that affect our users today, LibreOffice QA is asking bug reporters and confirmers to retest open, confirmed bugs which have not been touched for over a year. There have been thousands of bug fixes and commits since anyone checked on this bug report. During that time, it's possible that the bug has been fixed, or the details of the problem have changed. We'd really appreciate your help in getting confirmation that the bug is still present. If you have time, please do the following: Test to see if the bug is still present with the latest version of LibreOffice from https://www.libreoffice.org/download/ If the bug is present, please leave a comment that includes the information from Help - About LibreOffice. If the bug is NOT present, please set the bug's Status field to RESOLVED-WORKSFORME and leave a comment that includes the information from Help - About LibreOffice. Please DO NOT Update the version field Reply via email (please reply directly on the bug tracker) Set the bug's Status field to RESOLVED - FIXED (this status has a particular meaning that is not appropriate in this case) If you want to do more to help you can test to see if your issue is a REGRESSION. To do so: 1. Download and install oldest version of LibreOffice (usually 3.3 unless your bug pertains to a feature added after 3.3) from https://downloadarchive.documentfoundation.org/libreoffice/old/ 2. Test your bug 3. Leave a comment with your results. 4a. If the bug was present with 3.3 - set version to 'inherited from OOo'; 4b. If the bug was not present in 3.3 - add 'regression' to keyword Feel free to come ask questions or to say hello in our QA chat: https://web.libera.chat/?settings=#libreoffice-qa Thank you for helping us make LibreOffice even better for everyone! Warm Regards, QA Team MassPing-UntouchedBug
Questions in comment 18 are unanswered.