If user name contains characters outside of system ANSI codepage, the LO profile folder cannot be created, causing any application to fail.
Can you give us an example? Can you cd into that directory from a cmd shell?
Yes; try Cyrillic username on system with English as system default.
*** Bug 58495 has been marked as a duplicate of this bug. ***
Reporter from Bug 58495 here. Thanks Urmas for finding out that my report was a duplicate. It didn't occur to me to search for ANSI, only for ASCII and/or locale. Anyway, during my search, a quick and dirty workaround is to change the system locale to match the language of the user's profile, i.e. Cyrillic in your case or Greek in mine. Of course this is not optimal or wanted in most of the cases.
** Please read this message in its entirety before responding ** To make sure we're focusing on the bugs that affect our users today, LibreOffice QA is asking bug reporters and confirmers to retest open, confirmed bugs which have not been touched for over a year. There have been thousands of bug fixes and commits since anyone checked on this bug report. During that time, it's possible that the bug has been fixed, or the details of the problem have changed. We'd really appreciate your help in getting confirmation that the bug is still present. If you have time, please do the following: Test to see if the bug is still present on a currently supported version of LibreOffice (4.3.5 or later): https://www.libreoffice.org/download/ If the bug is present, please leave a comment that includes the version of LibreOffice and your operating system, and any changes you see in the bug behavior If the bug is NOT present, please set the bug's Status field to RESOLVED-WORKSFORME and leave a short comment that includes your version of LibreOffice and Operating System Please DO NOT Update the version field Reply via email (please reply directly on the bug tracker) Set the bug's Status field to RESOLVED - FIXED (this status has a particular meaning that is not appropriate in this case) Thank you for your help! -- The LibreOffice QA Team
Reproduces on LibreOffice 4.3.5 Windows 7 Ultimate as described in Bug 58495 (2) (Cyrillic user name).
** Please read this message in its entirety before responding ** To make sure we're focusing on the bugs that affect our users today, LibreOffice QA is asking bug reporters and confirmers to retest open, confirmed bugs which have not been touched for over a year. There have been thousands of bug fixes and commits since anyone checked on this bug report. During that time, it's possible that the bug has been fixed, or the details of the problem have changed. We'd really appreciate your help in getting confirmation that the bug is still present. If you have time, please do the following: Test to see if the bug is still present on a currently supported version of LibreOffice (5.0.4 or later) https://www.libreoffice.org/download/ If the bug is present, please leave a comment that includes the version of LibreOffice and your operating system, and any changes you see in the bug behavior If the bug is NOT present, please set the bug's Status field to RESOLVED-WORKSFORME and leave a short comment that includes your version of LibreOffice and Operating System Please DO NOT: - Update the version field - Reply via email (please reply directly on the bug tracker) - Set the bug's Status field to RESOLVED - FIXED (this status has a particular meaning that is not appropriate in this case) If you want to do more to help you can test to see if your issue is a REGRESSION. To do so: 1. Download and install oldest version of LibreOffice (usually 3.3 unless your bug pertains to a feature added after 3.3) http://downloadarchive.documentfoundation.org/libreoffice/old/ 2. Test your bug 3. Leave a comment with your results. 4a. If the bug was present with 3.3 - set version to "inherited from OOo"; 4b. If the bug was not present in 3.3 - add "regression" to keyword Feel free to come ask questions or to say hello in our QA chat: http://webchat.freenode.net/?channels=libreoffice-qa Thank you for your help! -- The LibreOffice QA Team This NEW Message was generated on: 2016-01-17
** Please read this message in its entirety before responding ** To make sure we're focusing on the bugs that affect our users today, LibreOffice QA is asking bug reporters and confirmers to retest open, confirmed bugs which have not been touched for over a year. There have been thousands of bug fixes and commits since anyone checked on this bug report. During that time, it's possible that the bug has been fixed, or the details of the problem have changed. We'd really appreciate your help in getting confirmation that the bug is still present. If you have time, please do the following: Test to see if the bug is still present on a currently supported version of LibreOffice (5.2.5 or 5.3.0 https://www.libreoffice.org/download/ If the bug is present, please leave a comment that includes the version of LibreOffice and your operating system, and any changes you see in the bug behavior If the bug is NOT present, please set the bug's Status field to RESOLVED-WORKSFORME and leave a short comment that includes your version of LibreOffice and Operating System Please DO NOT Update the version field Reply via email (please reply directly on the bug tracker) Set the bug's Status field to RESOLVED - FIXED (this status has a particular meaning that is not appropriate in this case) If you want to do more to help you can test to see if your issue is a REGRESSION. To do so: 1. Download and install oldest version of LibreOffice (usually 3.3 unless your bug pertains to a feature added after 3.3) http://downloadarchive.documentfoundation.org/libreoffice/old/ 2. Test your bug 3. Leave a comment with your results. 4a. If the bug was present with 3.3 - set version to "inherited from OOo"; 4b. If the bug was not present in 3.3 - add "regression" to keyword Feel free to come ask questions or to say hello in our QA chat: http://webchat.freenode.net/?channels=libreoffice-qa Thank you for helping us make LibreOffice even better for everyone! Warm Regards, QA Team MassPing-UntouchedBug-20170306
Created attachment 133698 [details] Error Message of the Bug
I don't know the habit here so I leave New to avoid to put a wrong status.
I have met the bug when I've changed my Windows 10 from hebrew to french (my C:\Users\ name is in hebrew and I didn't succeed to change it). I had as Libre Office 5.0.5 and suddendly I could not access to it (see the attachment for the error message). It says : << LibreOffice 5.0 - Fatal Error Impossible de lancer l'application ("Impossible to launch the application"). [context="user"] caught unexpected com.sun.star.ucb.ContentCreationException: Cannot create folder (invalid path): >> I've uninstalled, installed again, the "old" version (5.0.5), the new one (5.3.3), nothing helped. Help ?
I didn't succeed to test with LibreOffice 3.3 but I tried with Open Office and it seems to be the same problem (the message is some different but happens in the same way) so I putted the version "Inherited from OOo".
Created attachment 133766 [details] Error Message of the old version (3.3) The bug is inherited from OO. Here the error message of the 3.3.0 version of Libre Office.
With Abiword there is also a problem, but then you can download the install file in the public user folder (C:\Users\Public\) that Windows creates in addition to your account, and when you do the installation, a shortcut is placed into the general AppData folder (C:\Users\AppData\Roaming\Microsoft\Windows\Start Menu\Programs), and this seems to make it available for all the users, without the problem of the non-ansi characters in the C:\Users\ non-latin-username. It is not working for Libre Office (I've tried), but it can maybe become a solution. But I'm not good enought in programmation to think about it by myself.
** Please read this message in its entirety before responding ** To make sure we're focusing on the bugs that affect our users today, LibreOffice QA is asking bug reporters and confirmers to retest open, confirmed bugs which have not been touched for over a year. There have been thousands of bug fixes and commits since anyone checked on this bug report. During that time, it's possible that the bug has been fixed, or the details of the problem have changed. We'd really appreciate your help in getting confirmation that the bug is still present. If you have time, please do the following: Test to see if the bug is still present with the latest version of LibreOffice from https://www.libreoffice.org/download/ If the bug is present, please leave a comment that includes the information from Help - About LibreOffice. If the bug is NOT present, please set the bug's Status field to RESOLVED-WORKSFORME and leave a comment that includes the information from Help - About LibreOffice. Please DO NOT Update the version field Reply via email (please reply directly on the bug tracker) Set the bug's Status field to RESOLVED - FIXED (this status has a particular meaning that is not appropriate in this case) If you want to do more to help you can test to see if your issue is a REGRESSION. To do so: 1. Download and install oldest version of LibreOffice (usually 3.3 unless your bug pertains to a feature added after 3.3) from http://downloadarchive.documentfoundation.org/libreoffice/old/ 2. Test your bug 3. Leave a comment with your results. 4a. If the bug was present with 3.3 - set version to 'inherited from OOo'; 4b. If the bug was not present in 3.3 - add 'regression' to keyword Feel free to come ask questions or to say hello in our QA chat: https://kiwiirc.com/nextclient/irc.freenode.net/#libreoffice-qa Thank you for helping us make LibreOffice even better for everyone! Warm Regards, QA Team MassPing-UntouchedBug
Still reproducible. LibreOffice 6.2.0.0.alpha0
(In reply to Thomas Lendo from comment #16) > Still reproducible. LibreOffice 6.2.0.0.alpha0 Very interesting. I am sure that I have fixed this long before 6.2; and also I just have tested on Russian Windows with a user name "テストabcабв", so that no one usual Windows codepage could hold all characters. And LibreOffice has created its C:\Users\テストабв\AppData\Roaming\LibreOffice\4\user just fine. Please check and write specific steps required to reproduce.
Hello, For me I have created a new account with just latin letters, so the problem is not mine any more. Two remarks however : You have tested with a user name "テストabcабв" ; You have got in response : C:\Users\テストабв\(etc.) Something is not missing ?
The second remark is more an assumption about the alphabet. Maybe it is fixed for some, but not for others ?
(In reply to Martine from comment #18) > You have tested with a user name "テストabcабв" ; > You have got in response : > C:\Users\テストабв\(etc.) > Something is not missing ? This is how Windows created a profile directory for the user, not related to LibreOffice operation. Possibly I could have renamed the test user name at some point, which naturally did not reflect on the already created profile directory; I don't remember. The resulting directory (containing all the usual Windows user profile stuff like NTUSER.dat, Documents and all) still has a name consisting of character not representable in usual Windows codepages (and specifically, in the given Windows instance using Windows-1251), which is the point.
Just fir the record: the commits made when gradually fixed Windows-specific code to use Unicode API: https://git.libreoffice.org/core/+/59402caefa12b922f2d0e2083e420a02356ea476 Sep 2017 https://git.libreoffice.org/core/+/6997c4fe27444fbd2e24372d20a9e354bf023018 Sep 2017 https://git.libreoffice.org/core/+/eef4c133e9649ebd690918bd7b83c2d5dc0dfcff Sep 2017 https://git.libreoffice.org/core/+/d46ae90809193172dca7484adb52520a5779f502 Sep 2017 https://git.libreoffice.org/core/+/d32506e9f4ea604532bf5f4ba8a302b652aeaaa1 Sep 2017 https://git.libreoffice.org/core/+/48db718042d32bffe95ec058d636ed935d98ec4d Sep 2017 https://git.libreoffice.org/core/+/0fa21336428b286d69684cfbb7b845f123657041 Sep 2017 https://git.libreoffice.org/core/+/e80aef4e032f08ef0c4cfbb028bf83b81002f112 Sep 2017 https://git.libreoffice.org/core/+/362a21d3a129b90149f6ef645c127f5e86e0ba61 Sep 2017 All the above were included into LibreOffice 6.0 https://git.libreoffice.org/core/+/c2f7759e85f3e5cc9f56aaf03eefa0f1ba834734 Feb 2018 This one fixed a specific part (sending mail from LibreOffice), and was included in version 6.1.
Ok, that's right and anyway for me it's fine. But if you want to reproduce the original problem to be sure, for the test, you should now switch this Russian Windows to English, and then try to access to your LibreOffice with the "テストabcабв" or the "テストабв" username. That's when the bug was happening.
The profile folder is created (and reused) without errors in 6.3.0alpha.
*** This bug has been marked as a duplicate of bug 103525 ***