Problem description: Steps to reproduce: 1. Insert 2. Envelope 3. New Doc. or Insert Current behavior: For #10 envelope, when the envelope is inserted into document or created as new document, the formatting changes as follows: Name of format changes from "#10 Envelope" to "User" Height changes from 4.13" to 6.31" Margin-top changes from 0 to 2.19" Offsets from anchor point are increased by 2.18" vertical Expected behavior: Expect to format as previewed Platform (if different from the browser): Browser: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:14.0) Gecko/20100101 Firefox/14.0.1
I can confirm this exact problem while using Version 3.6.3.2 (Build ID: 58f22d5) Windows 7 64-bit Canon MG5320 printer Standard LO installation - all defaults, templates, etc.
Hi, I am seeing this exact behavior as well on Ubuntu 12.04 with this LO build info: LibreOffice 3.5.7.2 Build ID: 350m1(Build:2)
Confirmed twice -> NEW. Kind regards, Joren
I can confirm this problem with ver 4.1.3.2 using a Canon MF4370dn printer using the UFRII-LT ver 2.5 drivers. It appears that the printer driver specifies an unprintable area that intwerferes with LibreOffice's envelope definitions.
This also occurs for Canon UFRII Drivers version 2.70. LibreOffice Version: 4.1.3.2 Build ID: 410m0(Build:2) Linux 3.2.0-57-generic #87-Ubuntu SMP Ubuntu 12.04 LTS
Dear Tim, Thank you for take the time to report this bug. Someone has reported a similar issue with their brother printer in bug 77277. Can you see if any of the information in that bug helps your situation.
Edited summary for clarity.
this seems a Canon specific issue (added to summary notes)
Hi - I have observed this issue with a Brother HL-2040 printer, so not restricted to Canon
@nyar thanks, just corrected summary notes. please take a look at Bug 77277 and tell me if it looks to you that it's the same issue. we should investigate if Canon and Brother printers have similar drivers or other components. there are multiple envelope bugs which seem specific to these 2 brands.
Hi Tommy, Yes, Bug 77277 is similar, if not identical. The steps to reproduce are the same for my issue. However, if I go to Printer Settings first and select #10 as the paper size, the new document is created with the proper (#10 envelope) size and margins.
** Please read this message in its entirety before responding ** To make sure we're focusing on the bugs that affect our users today, LibreOffice QA is asking bug reporters and confirmers to retest open, confirmed bugs which have not been touched for over a year. There have been thousands of bug fixes and commits since anyone checked on this bug report. During that time, it's possible that the bug has been fixed, or the details of the problem have changed. We'd really appreciate your help in getting confirmation that the bug is still present. If you have time, please do the following: Test to see if the bug is still present on a currently supported version of LibreOffice (5.1.5 or 5.2.1 https://www.libreoffice.org/download/ If the bug is present, please leave a comment that includes the version of LibreOffice and your operating system, and any changes you see in the bug behavior If the bug is NOT present, please set the bug's Status field to RESOLVED-WORKSFORME and leave a short comment that includes your version of LibreOffice and Operating System Please DO NOT Update the version field Reply via email (please reply directly on the bug tracker) Set the bug's Status field to RESOLVED - FIXED (this status has a particular meaning that is not appropriate in this case) If you want to do more to help you can test to see if your issue is a REGRESSION. To do so: 1. Download and install oldest version of LibreOffice (usually 3.3 unless your bug pertains to a feature added after 3.3) http://downloadarchive.documentfoundation.org/libreoffice/old/ 2. Test your bug 3. Leave a comment with your results. 4a. If the bug was present with 3.3 - set version to "inherited from OOo"; 4b. If the bug was not present in 3.3 - add "regression" to keyword Feel free to come ask questions or to say hello in our QA chat: http://webchat.freenode.net/?channels=libreoffice-qa Thank you for helping us make LibreOffice even better for everyone! Warm Regards, QA Team MassPing-UntouchedBug-20160920
The problem as described occurs for me in 5.4.4.2, Build ID: 1:5.4.4~rc2-0ubuntu0.16.04.1~lo1. It is not restricted to Canon and Brother printers; it occurs for me with an HP LaserJet Pro 200 Color, using a print queue configured for #10 envelopes. Specifically, in the Envelope dialog Format:Size:Format is set to #10 Envelope with Width 9.5" and Height 4.13" and Printer:Current Printer is a print queue with media type #10 Envelope. Clicking on Insert results in creation of an envelope image that is much too tall for a #10 envelope, and selecting File: Print shows "C5 Envelope" in the Print dialogue.
Tested on 6.0.0.1 (x64) on Windows 10.0. Results are largely the same, except that switching among the various print destinations available under Windows results in various paper sizes in the Print dialogue: Print to file, Microsoft Print to PDF, Send To OneNote 2016: B5 (JIS) Fax: A4 LaserJet 200: C5 Envelope Microsoft XPS Document Writer: 6.31"x9.50", no media type shown
** Please read this message in its entirety before responding ** To make sure we're focusing on the bugs that affect our users today, LibreOffice QA is asking bug reporters and confirmers to retest open, confirmed bugs which have not been touched for over a year. There have been thousands of bug fixes and commits since anyone checked on this bug report. During that time, it's possible that the bug has been fixed, or the details of the problem have changed. We'd really appreciate your help in getting confirmation that the bug is still present. If you have time, please do the following: Test to see if the bug is still present with the latest version of LibreOffice from https://www.libreoffice.org/download/ If the bug is present, please leave a comment that includes the information from Help - About LibreOffice. If the bug is NOT present, please set the bug's Status field to RESOLVED-WORKSFORME and leave a comment that includes the information from Help - About LibreOffice. Please DO NOT Update the version field Reply via email (please reply directly on the bug tracker) Set the bug's Status field to RESOLVED - FIXED (this status has a particular meaning that is not appropriate in this case) If you want to do more to help you can test to see if your issue is a REGRESSION. To do so: 1. Download and install oldest version of LibreOffice (usually 3.3 unless your bug pertains to a feature added after 3.3) from http://downloadarchive.documentfoundation.org/libreoffice/old/ 2. Test your bug 3. Leave a comment with your results. 4a. If the bug was present with 3.3 - set version to 'inherited from OOo'; 4b. If the bug was not present in 3.3 - add 'regression' to keyword Feel free to come ask questions or to say hello in our QA chat: https://kiwiirc.com/nextclient/irc.freenode.net/#libreoffice-qa Thank you for helping us make LibreOffice even better for everyone! Warm Regards, QA Team MassPing-UntouchedBug
ecomer could still repro in https://bugs.documentfoundation.org/show_bug.cgi?id=99968#c14 so moving them here from that particular report, which is now closed as WFM by the original reporter Note that in bug 99968, it was revealed that for some printers, the generic Windows driver causes the problem, while using the official driver from the manufacturer works fine.
I have changed printer since my original post, although it is also a Brother. I still see the same problem where #10 envelope opens as a "User" size instead of the #10 envelope. My current LibreOffice about box is: Version: 6.3.2.2 Build ID: 6.3.2-2 CPU threads: 2; OS: Linux 5.3; UI render: default; VCL: gtk3; Locale: en-US (en_US.utf8); UI-Language: en-US Calc: threaded lpinfo --make-and-model "Brother MFC-L2710DW series" -m driverless:ipp://BRW485F9924BB66.local:631/ipp/print Brother MFC-L2710DW series, driverless, cups-filters 1.25.11 everywhere IPP Everywhere $ uname -a Linux asrock 5.3.6-1-MANJARO #1 SMP PREEMPT Sat Oct 12 09:30:05 UTC 2019 x86_64 GNU/Linux $ lsb_release -a LSB Version: n/a Distributor ID: ManjaroLinux Description: Manjaro Linux Release: 18.1.1 Codename: Juhraya
Confirming the same behavior with MacOS and Brother MFC-L5700DW series-AirPrint. Version: 6.3.4.2 Build ID: 60da17e045e08f1793c57c00ba83cdfce946d0aa CPU threads: 4; OS: Mac OS X 10.13.6; UI render: default; VCL: osx; Locale: en-US (en_US.UTF-8); UI-Language: en-US Calc: threaded --Larry
Fixed for me thanks to a suggestion posted on ask.libreoffice.org: https://ask.libreoffice.org/en/question/165141/wrong-default-envelope-size-impossible-to-correct/ Went to /home/user/.config (dotfile folder where config files are kept). Deleted the libreoffice folder. Reopened writer, went through the insert - envelope routine. Set format for #10 envelope. WORKED PROPERLY. That fixed it for me also. Apparently some junk leftover from version upgrades was breaking the envelope size/print function.
Dear Tim, To make sure we're focusing on the bugs that affect our users today, LibreOffice QA is asking bug reporters and confirmers to retest open, confirmed bugs which have not been touched for over a year. There have been thousands of bug fixes and commits since anyone checked on this bug report. During that time, it's possible that the bug has been fixed, or the details of the problem have changed. We'd really appreciate your help in getting confirmation that the bug is still present. If you have time, please do the following: Test to see if the bug is still present with the latest version of LibreOffice from https://www.libreoffice.org/download/ If the bug is present, please leave a comment that includes the information from Help - About LibreOffice. If the bug is NOT present, please set the bug's Status field to RESOLVED-WORKSFORME and leave a comment that includes the information from Help - About LibreOffice. Please DO NOT Update the version field Reply via email (please reply directly on the bug tracker) Set the bug's Status field to RESOLVED - FIXED (this status has a particular meaning that is not appropriate in this case) If you want to do more to help you can test to see if your issue is a REGRESSION. To do so: 1. Download and install oldest version of LibreOffice (usually 3.3 unless your bug pertains to a feature added after 3.3) from https://downloadarchive.documentfoundation.org/libreoffice/old/ 2. Test your bug 3. Leave a comment with your results. 4a. If the bug was present with 3.3 - set version to 'inherited from OOo'; 4b. If the bug was not present in 3.3 - add 'regression' to keyword Feel free to come ask questions or to say hello in our QA chat: https://web.libera.chat/?settings=#libreoffice-qa Thank you for helping us make LibreOffice even better for everyone! Warm Regards, QA Team MassPing-UntouchedBug
(In reply to Larry Fahnoe from comment #18) > Confirming the same behavior with MacOS and Brother MFC-L5700DW > series-AirPrint. > > Version: 6.3.4.2 > Build ID: 60da17e045e08f1793c57c00ba83cdfce946d0aa > CPU threads: 4; OS: Mac OS X 10.13.6; UI render: default; VCL: osx; > Locale: en-US (en_US.UTF-8); UI-Language: en-US > Calc: threaded > > --Larry RESOLVED-WORKSFORME This is now working properly though I do not recall which version I was running when it started to work properly--it has been a while. I am currently running: Version: 7.2.5.2 / LibreOffice Community Build ID: 499f9727c189e6ef3471021d6132d4c694f357e5 CPU threads: 8; OS: Mac OS X 11.6.2; UI render: default; VCL: osx Locale: en-US (en_US.UTF-8); UI: en-US Calc: threaded --Larry