Bug 54528 - MinGW: Windows Explorer crash after LO 3.6.1 installation
Summary: MinGW: Windows Explorer crash after LO 3.6.1 installation
Status: RESOLVED WORKSFORME
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: LibreOffice (show other bugs)
Version:
(earliest affected)
3.6.1.2 release
Hardware: Other Windows (All)
: medium critical
Assignee: Not Assigned
URL:
Whiteboard: BSA
Keywords: regression
Depends on:
Blocks:
 
Reported: 2012-09-05 06:04 UTC by andreas.koelz
Modified: 2012-10-08 18:55 UTC (History)
2 users (show)

See Also:
Crash report or crash signature:


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Description andreas.koelz 2012-09-05 06:04:37 UTC
Problem description: 
After installation of 3.6.1 windows explorer terminates with message "Windows Explorer funktioniert nicht mehr" (Windows Explorer doesn't work anymore). This problem only occured for one user account. In another user account, odt documents are not longer opened when trying to open them from windows explorer (they can however be opened using LOs open file function).

Steps to reproduce:
1. ??? Installation of 3.6.1 release over 3.5.5 or 3.5.6 (not sure which version was installed before).
2. Log in as windows user
3. Windows cannot be used anymore using this account, as Windows explorer crashes and is restarted repeatedly

Current behavior:
No problems (LO 3.6.1 deinstalled).
Will install LO 3.5.6 (not yet done...)

Expected behavior:
No Windows Explorer crashes after log in, LO documents can be opened from Windows Explorer

Platform (if different from the browser): 
              
Browser: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:15.0) Gecko/20100101 Firefox/15.0
Comment 1 andreas.koelz 2012-09-05 06:16:11 UTC
Behaviour was not there after inital LO 3.6.1 installation (on 30.8.12) but only some days later (on 04.09.12).
Comment 2 Roman Eisele 2012-09-12 07:59:15 UTC
(This is a Windows issue, isn't it? Therefore improved Platform.)
Comment 3 Jean-Baptiste Faure 2012-09-20 04:14:39 UTC
Perhaps a duplicate of bug 53588.
Comment 4 Roman Eisele 2012-09-20 05:48:00 UTC
(In reply to comment #3)
> Perhaps a duplicate of bug 53588.

Well, the original reporter speaks about a repeated crash (not just a blocking) of Windows Explorer. This reminds me heavily about:
* Bug 52078 - “shlxthdl_x64.dll/shlxthdl.dll causes Windows Explorer to CRASH
  repeatedly when Flat ODF file is in view“
* Bug 53533 - “shlxthdl_x64.dll/shlxthdl.dll causes Windows Explorer to CRASH
  when corrupted ODF file is in view”

But bug 52078 should be already fixed in LibO 3.6.1, so bug 53533 seems more probable.


@ Andreas Koelz:
Do you have any .odt (or .fodt) files on your desktop, or in the QuickStarter, or whereever they come into view as soon as you log in “as windows user”? Then this would be definitely the same issue as in one of the both reports mentioned above. If this could be the case, there are two solutions:

1) You need to remove the problematic files from your desktop, QuickStarter, etc. A Windows expert (I am no one) will tell you how to accomplish this *withouth* viewing these files (if you view them in the Explorer, it will just crash again); probably by logging in as admin and then deleting/moving the files via terminal/shell/command line commands ...

2) LibreOffice 3.6.2 will solve also the remaining issue, bug 53533; a first release candidate is available from
  http://www.libreoffice.org/download/pre-releases/
and works reasonably well; so you can also try to update directly to that version and see if it solves your problem.

Let us please know if any of these actions helped you! Thank you!
Comment 5 andreas.koelz 2012-09-23 19:36:57 UTC
I have downgraded to 3.5.6 right after encountering the problems. With this version (as with all previous versions) there are no problems.
I haven't seen .odt files in places where they would be opened after login.
I will wait for 3.6.2 release.
Comment 6 Roman Eisele 2012-09-24 06:43:01 UTC
(In reply to comment #5)
> I have downgraded to 3.5.6 right after encountering the problems. With this
> version (as with all previous versions) there are no problems.
Therefore added "regression" keyword.

> I haven't seen .odt files in places where they would be opened after login.
> I will wait for 3.6.2 release.

OK -- then please let us know, as soon as you have installed 3.6.2,
* if the problem persists (this would be very important to know!),
* or if it has gone (then please close this bug as RESOLVED/WORKSFORME).

Thank you!
Comment 7 andreas.koelz 2012-10-08 18:55:26 UTC
Installed 3.6.2 - no problems so far with this version.