Bug 66567 - SLIDESHOW: impress slideshow shows empty slides if the monitor has too high resolution
Summary: SLIDESHOW: impress slideshow shows empty slides if the monitor has too high r...
Status: RESOLVED DUPLICATE of bug 40534
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: Impress (show other bugs)
Version:
(earliest affected)
4.0.4.2 release
Hardware: Other Windows (All)
: medium normal
Assignee: Not Assigned
URL:
Whiteboard: BSA
Keywords:
Depends on:
Blocks:
 
Reported: 2013-07-04 00:24 UTC by csongor
Modified: 2023-10-15 13:36 UTC (History)
4 users (show)

See Also:
Crash report or crash signature:


Attachments
SlideShow Bug HWA Screenshoot (574.96 KB, image/png)
2014-05-23 08:58 UTC, Jeremias.Boos
Details

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Description csongor 2013-07-04 00:24:47 UTC
Problem description: 

Steps to reproduce:
1. connect a huge monitor to your pc whose native resolution is bigger than 1920*1280. I used my SyncMaster 2343 BW with resolution 2048*1152
2. open or create an Impress presentation
3. try to launch the slideshow by F5

Current behavior:
Each slide is empty.


Expected behavior:
They should show their real content.

If I set the windows resolution to a smaller value (e.g. 1680*1050) then the slides of the slideshow become visible.
              
Operating System: All
Version: 4.0.4.2 release
Comment 1 Thorsten Behrens (allotropia) 2013-07-04 08:58:30 UTC
Assuming this is Windows - can you disable hardware acceleration via Tools->Options->View (the checkbox to the upper right), and check if it works then?

If that is the case, this is another instance of display drivers lying to us about the size of texture memory. http://wiki.openoffice.org/wiki/CanvasBlacklist has some hints.
Comment 2 csongor 2013-07-04 20:05:29 UTC
Yes, You are right, this checkbox solved my problem. Many thanks, You saved my week-end presentation. :)


Anyway, I am not sure if only the driver is guilty. The symptom occurs with the following configurations:
- desktop PC, WinXP, Nvidia Geforce 8400 GS
- laptop, Win7, Intel(R) HD Graphics, [1600*900]
- laptop, Win7, ATI Mobility Radeon HD 540v, [1366*768]

In both laptop cases their own display produced the slideshow normally and attaching my desktop monitor made them wrong. The desktop computer has not an own display so I can use it only with the monitor.

The result:
- all of the 3 computers with my monitor made the slideshow invisible.
- both of the laptops with their own display made the slideshow visible.

For such different systems I think there should be something in the background which is common in all cases. Driver is definitely not, is it?
Comment 3 Thorsten Behrens (allotropia) 2013-07-04 22:18:03 UTC
(In reply to comment #2)
> For such different systems I think there should be something in the
> background which is common in all cases. Driver is definitely not, is it?
>
Yeah, sounds suspicious indeed. Someone would then sadly need to debug this particular hardware setup.
Comment 4 csongor 2013-07-04 22:26:31 UTC
Which configuration? All of them? 

If I can help then please, let me know in a private email. 

One other idea came into my mind. I use a KVM switch between the monitor and each of my computers. Can it cause the problem? Unfortunately, it is built deeply under the furniture so it is not easy to disassembly it. If You think it is worth then I will try it. Should I?
Comment 5 retired 2014-01-08 09:57:45 UTC
csongor Just a ping about this bug: Is this bug still valid / reproducible with the latest pre-release 4.2.0.1: http://www.libreoffice.org/download/pre-releases/ Also maybe a win update could have improved the situation?

Please also try resetting your user profile and let us know if that helps: https://wiki.documentfoundation.org/UserProfile

Should this be still reproducible for you with the latest LO release please set this bug back to UNCONFIRMED. Should this issue be solved set it to WORKSFORME.

Setting to NEEDINFO until more detail is provided.
Comment 6 csongor 2014-02-01 00:43:43 UTC
Sorry for answering so slow but I am overseas and my wife helped me via remote control. Thanks for her. :)

She downloaded the newest version, I guess 4.1.4.2 but she will write me the exact version number. After installation she reproduced the bug. The different state of the checkbox resulted different behaviour. In one case there was a normal slide show and in the other case there was only a blank white screen.

She will try the profile switching soon, I just wanted to give a feedback as early as I can. I will let you know the results as fast as I can.
Comment 7 csongor 2014-02-02 13:53:41 UTC
My wife learned the missing data (Hungarian LO version):

Verzió: 4.2.0.4
Build az.: 05dceb5d363845f2cf968344d7adab8dcfb2ba71

After exiting LO, renaming the "user" directory to "user_old" and restarting LO, she was still able to reproduce the symptom. That is, 
- the slideshow was just a blank white screen with checked checkbox and 
- the slideshow was visible with unchecked checkbox.
Comment 8 Manfred Braun 2014-02-16 01:15:09 UTC
Hello !

Seeing the same problem: White screen instead of content with hw acceleration enabled.

OS Windows Server 2008 R2, en, all patches
Monitor: Dell™ U3011, resolution 2.560x1.600
Graph: NVidia GeForce 9800 GT
LO: 4.2.0.4

Hope, this gives a hint.

Best regards,

mabra
Comment 9 Jeremias.Boos 2014-05-23 08:58:10 UTC
Created attachment 99621 [details]
SlideShow Bug HWA Screenshoot
Comment 10 Jeremias.Boos 2014-05-23 09:01:01 UTC
Hello,
I attached a screen shoot from the bug.
It seems that the slides bleed into another.

sincerely
Jeremias Boos
Comment 11 ign_christian 2014-07-15 15:13:44 UTC
Seems like a popular enough bug. Perhaps duplicate to Bug 40534 ?
Comment 12 raal 2014-12-15 10:36:52 UTC
Screenshots in duplicate report would seem to indicate this is the same issue i.e., related to hardware acceleration on a large screen. If you believe this report is different, please feel free to set again Unconfirmed. Thanks.

*** This bug has been marked as a duplicate of bug 40534 ***
Comment 13 csongor 2014-12-15 10:45:51 UTC
I agree that the hardware acceleration causes the problem. However, I'm not sure if fixing bug 40534 would fix this one as well. Let's hope and we will see.
Comment 14 V Stuart Foote 2019-01-26 16:41:52 UTC
QA cleanup, issue here and its dupe bug 40534 is Windows os only.
Comment 15 saintjones 2023-10-15 04:11:28 UTC Comment hidden (spam)
Comment 16 V Stuart Foote 2023-10-15 13:36:01 UTC
restoring to the fixed dupe bug 40534

*** This bug has been marked as a duplicate of bug 40534 ***