Bug 68992 - FILEOPEN: Unable to open particular pptx document
Summary: FILEOPEN: Unable to open particular pptx document
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: Impress (show other bugs)
(earliest affected) release
Hardware: Other All
: medium normal
Assignee: Not Assigned
Whiteboard: BSA
Depends on:
Reported: 2013-09-05 17:06 UTC by ronanlong
Modified: 2015-06-08 14:27 UTC (History)
1 user (show)

See Also:
Crash report or crash signature:

Can't open this file (731.23 KB, application/vnd.openxmlformats-officedocument.presentationml.presentation)
2013-09-09 05:52 UTC, ronanlong

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Description ronanlong 2013-09-05 17:06:11 UTC
Problem description: I saved my presentation in powerpoint format. I have saved it under 2 different names. When I tried to reopen the files I get a general error message stating "General Error. General input/output error."

This is a really important presentation and I do not know what to do

Steps to reproduce:
1. .... I haven't been able to reproduce, I want to fix the bug
2. ....
3. ....

Current behavior: I have updated to the latest version of libre offica and still can't open files.

Expected behavior:

Operating System: Windows 8
Version: release
Comment 1 Cor Nouws 2013-09-05 19:38:24 UTC

Can you attach the files pls?
Thanks for the report!
Comment 2 ronanlong 2013-09-09 05:52:39 UTC
Created attachment 85478 [details]
Can't open this file

I have attached the file.
Comment 3 ign_christian 2013-09-09 07:45:16 UTC
I can confirm that with LO (Win7 32bit), PPV 14 also can't open that file.
Comment 4 Cor Nouws 2013-09-09 07:52:39 UTC
thanks - able to reproduce
Comment 5 ronanlong 2013-09-09 09:08:19 UTC
I am not sure what all this means. Is it a corrupted file. Do I need to redo the presentation?

From: bugzilla-daemon@freedesktop.org
To: ronanlong@hotmail.com
Subject: [Bug 68992] FILEOPEN: Unable to open particular pptx document
Date: Mon, 9 Sep 2013 07:52:39 +0000

     Cor Nouws
              bug 68992


           Windows (All)


           FILEOPEN: Unable to open file
           FILEOPEN: Unable to open particular pptx document

           Ever confirmed
            Comment # 4
              on bug 68992
              from  Cor Nouws

        thanks - able to reproduce

      You are receiving this mail because:
          You reported the bug.
Comment 6 QA Administrators 2015-04-19 03:21:29 UTC
** Please read this message in its entirety before responding **

To make sure we're focusing on the bugs that affect our users today, LibreOffice QA is asking bug reporters and confirmers to retest open, confirmed bugs which have not been touched for over a year.

There have been thousands of bug fixes and commits since anyone checked on this bug report. During that time, it's possible that the bug has been fixed, or the details of the problem have changed. We'd really appreciate your help in getting confirmation that the bug is still present.

If you have time, please do the following:

   *Test to see if the bug is still present on a currently supported version of LibreOffice (4.4.1 or later)

   *If the bug is present, please leave a comment that includes the version of LibreOffice and your operating system, and any changes you see in the bug behavior
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-- The LibreOffice QA Team This NEW Message was generated on: 2015-04-18
Comment 7 Timur 2015-05-25 15:04:39 UTC
In order for this one to be a valid bug, it must be clear whether:
- this is FILESAVE bug, in which case you need to attach your source ODP (same presentation saved in ODP first) OR
- this is FILEOPEN bug - but this PPTX can't be open with free Microsoft Viewer, so it seems definitely corrupted.

Good practice is to make documents in ODF and that save as Microsoft OXML, if needed.
Comment 8 Timur 2015-05-25 15:05:39 UTC
And please if you reply, do not keep the message text, or better, reply via web.
Comment 9 Michael 2015-05-25 16:11:41 UTC
Possibly related to https://bugs.documentfoundation.org/show_bug.cgi?id=91611 because it's the same "General Error. General input/output error." message
Comment 10 QA Administrators 2015-06-08 14:27:08 UTC
Dear Bug Submitter,

Please read this message in its entirety before proceeding.

Your bug report is being closed as INVALID due to inactivity and
a lack of information which is needed in order to accurately
reproduce and confirm the problem. We encourage you to retest
your bug against the latest release. If the issue is still
present in the latest stable release, we need the following
information (please ignore any that you've already provided):

a) Provide details of your system including your operating
   system and the latest version of LibreOffice that you have
   confirmed the bug to be present

b) Provide easy to reproduce steps – the simpler the better

c) Provide any test case(s) which will help us confirm the problem

d) Provide screenshots of the problem if you think it might help

e) Read all comments and provide any requested information

Once all of this is done, please set the bug back to UNCONFIRMED
and we will attempt to reproduce the issue. Please do not:

a) respond via email 

b) update the version field in the bug or any of the other details
   on the top section of our bug tracker

-- The LibreOffice QA Team 

This INVALID Message was generated on: 2015-05-06

Warm Regards,
QA Team