Bug 79583 - Other: Nonstandard Paper Size doesn't print
Summary: Other: Nonstandard Paper Size doesn't print
Status: NEW
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: Printing and PDF export (show other bugs)
Version:
(earliest affected)
3.5.0 release
Hardware: Other Linux (All)
: medium minor
Assignee: Not Assigned
URL:
Whiteboard: BSA
Keywords:
: 90066 91468 97603 (view as bug list)
Depends on:
Blocks: Print-Dialog
  Show dependency treegraph
 
Reported: 2014-06-03 11:03 UTC by elicoten
Modified: 2024-05-25 03:28 UTC (History)
8 users (show)

See Also:
Crash report or crash signature:


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Description elicoten 2014-06-03 11:03:53 UTC
Problem description: 
I was trying to print a small compliments slip on a card that was 140mm x 100mm.

I set the page size under Format -> Page -> Size to user defined, and then entered the width of 14.00cm and height of 10.00cm correctly.

However, when I came to try to print it, it would not print correctly. The print dialog box showed the dimensions of A6 (140mm x 105mm) and I couldn't find any way to change this. I tried to print it anyway, but it came out wrong.

To prove that the problem is in LibreOffice and probably not related to the driver, I exported the file to a PDF, and was able to print it by setting up a Custom Paper size in the printer settings dialog - an option which LibreOffice doesn't seem to have.

Steps to reproduce:
1. Create a new Document
2. From the menu, do Format -> Page
3. From the Format dropdown, select User
4. Enter a size that is not a standard paper size
5. Click OK
6. Attempt to print the document

Current behavior:
No matter what combinations of options I tried, I was unable to change the Printer paper size to the correct size.
If I go ahead and click Print, the output is wrong (output not aligned correctly on the page).

Expected behavior:
Paper size could be set by the selected Page size, or provide some way to change the printer paper size.
Operating System: Ubuntu
Version: 4.2.3.3 release
Comment 1 Buovjaga 2014-10-31 21:50:13 UTC
Confirmed.
PDF printer driver shows the correct dimensions in the preview, but selecting a real printer enforces some preset size. For me, using 140x100 changed into Japanese postcard 148x100.

Win 7 64-bit Version: 4.4.0.0.alpha1+
Build ID: 56019dcb79475606952a954fe732a3109441ffec
TinderBox: Win-x86@39, Branch:master, Time: 2014-10-30_07:27:11
Comment 2 Buovjaga 2015-01-07 16:43:26 UTC
Lowered version number after reproducing with:

Ubuntu 14.10 64-bit
LibreOffice 3.5.0rc3 
Build ID: 7e68ba2-a744ebf-1f241b7-c506db1-7d53735
Comment 3 Buovjaga 2015-03-21 13:08:41 UTC
*** Bug 90066 has been marked as a duplicate of this bug. ***
Comment 4 Buovjaga 2015-05-25 12:03:48 UTC
*** Bug 91468 has been marked as a duplicate of this bug. ***
Comment 5 tmacalp 2015-09-18 14:42:07 UTC
I have this issue too.  I have non-standard (or at least undefined in LO's list) postcards that we are unable to print in LibreOffice without tricking the printer to think that it is a similar size.  This can lead to alignment issues and other timing issues, depending on the printer.

My workaround is to export the document as a pdf and use a pdf viewer to print it.  I would very much like this bug fixed.
Comment 6 Cor Nouws 2016-02-03 13:52:04 UTC
(In reply to elicoten from comment #0)

> However, when I came to try to print it, it would not print correctly. The
> print dialog box showed the dimensions of A6 (140mm x 105mm) and I couldn't
> find any way to change this. I tried to print it anyway, but it came out
> wrong.

Is this related to "Use only paper size from printer preferences" checkbox on the File > Print .. Options tab. ??

See bug 61186
and https://wiki.documentfoundation.org/ReleaseNotes/4.1#Other

(Then we could close as duplicate of bug 67576
and note that bug 94343 is about improving the position)
Comment 7 Buovjaga 2016-02-04 07:07:44 UTC
(In reply to Cor Nouws from comment #6)
> Is this related to "Use only paper size from printer preferences" checkbox
> on the File > Print .. Options tab. ??

No.

Still repro.

Win 7 Pro 64-bit Version: 5.2.0.0.alpha0+
Build ID: 9784ff3d878eaa21491fbd779e57d7d4710f5449
CPU Threads: 4; OS Version: Windows 6.1; UI Render: default; 
TinderBox: Win-x86@39, Branch:master, Time: 2016-01-30_01:31:57
Locale: fi-FI (fi_FI)
Comment 8 Buovjaga 2016-02-10 19:19:45 UTC
*** Bug 97603 has been marked as a duplicate of this bug. ***
Comment 9 QA Administrators 2017-03-06 15:05:56 UTC Comment hidden (obsolete)
Comment 10 tmacalp 2017-03-10 18:58:11 UTC
Still reproducible in:
Version: 5.3.0.3
Build ID: 7074905676c47b82bbcfbea1aeefc84afe1c50e1
CPU Threads: 4; OS Version: Linux 4.8; UI Render: default; VCL: x11; Layout Engine: new; 
Locale: en-US (en_US.UTF-8); Calc: group
Comment 11 QA Administrators 2018-03-11 03:41:24 UTC Comment hidden (obsolete)
Comment 12 Thomas Lendo 2018-03-11 23:09:19 UTC
Still reproducible with Version: 6.1.0.0.alpha0+
Build ID: adc6ba2ad502f095dde8f36242fda9aaa6c276fd
CPU threads: 4; OS: Linux 4.13; UI render: default; VCL: gtk3; 
Locale: de-DE (de_DE.UTF-8); Calc: group
Build from today
Comment 13 QA Administrators 2019-03-12 03:37:43 UTC Comment hidden (obsolete)
Comment 14 QA Administrators 2022-05-25 03:35:11 UTC Comment hidden (obsolete)
Comment 15 QA Administrators 2024-05-25 03:28:02 UTC
Dear elicoten,

To make sure we're focusing on the bugs that affect our users today, LibreOffice QA is asking bug reporters and confirmers to retest open, confirmed bugs which have not been touched for over a year.

There have been thousands of bug fixes and commits since anyone checked on this bug report. During that time, it's possible that the bug has been fixed, or the details of the problem have changed. We'd really appreciate your help in getting confirmation that the bug is still present.

If you have time, please do the following:

Test to see if the bug is still present with the latest version of LibreOffice from https://www.libreoffice.org/download/

If the bug is present, please leave a comment that includes the information from Help - About LibreOffice.
 
If the bug is NOT present, please set the bug's Status field to RESOLVED-WORKSFORME and leave a comment that includes the information from Help - About LibreOffice.

Please DO NOT

Update the version field
Reply via email (please reply directly on the bug tracker)
Set the bug's Status field to RESOLVED - FIXED (this status has a particular meaning that is not 
appropriate in this case)


If you want to do more to help you can test to see if your issue is a REGRESSION. To do so:
1. Download and install oldest version of LibreOffice (usually 3.3 unless your bug pertains to a feature added after 3.3) from https://downloadarchive.documentfoundation.org/libreoffice/old/

2. Test your bug
3. Leave a comment with your results.
4a. If the bug was present with 3.3 - set version to 'inherited from OOo';
4b. If the bug was not present in 3.3 - add 'regression' to keyword


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