Bug 79583 - Other: Nonstandard Paper Size doesn't print
Summary: Other: Nonstandard Paper Size doesn't print
Status: NEW
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: Printing and PDF export (show other bugs)
Version:
(earliest affected)
3.5.0 release
Hardware: Other Linux (All)
: medium minor
Assignee: Not Assigned
URL:
Whiteboard: BSA
Keywords:
: 90066 91468 97603 (view as bug list)
Depends on:
Blocks: Print-Dialog
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Reported: 2014-06-03 11:03 UTC by elicoten
Modified: 2024-05-25 03:28 UTC (History)
8 users (show)

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Description elicoten 2014-06-03 11:03:53 UTC 
Problem description: 
I was trying to print a small compliments slip on a card that was 140mm x 100mm.

I set the page size under Format -> Page -> Size to user defined, and then entered the width of 14.00cm and height of 10.00cm correctly.

However, when I came to try to print it, it would not print correctly. The print dialog box showed the dimensions of A6 (140mm x 105mm) and I couldn't find any way to change this. I tried to print it anyway, but it came out wrong.

To prove that the problem is in LibreOffice and probably not related to the driver, I exported the file to a PDF, and was able to print it by setting up a Custom Paper size in the printer settings dialog - an option which LibreOffice doesn't seem to have.

Steps to reproduce:
1. Create a new Document
2. From the menu, do Format -> Page
3. From the Format dropdown, select User
4. Enter a size that is not a standard paper size
5. Click OK
6. Attempt to print the document

Current behavior:
No matter what combinations of options I tried, I was unable to change the Printer paper size to the correct size.
If I go ahead and click Print, the output is wrong (output not aligned correctly on the page).

Expected behavior:
Paper size could be set by the selected Page size, or provide some way to change the printer paper size.
Operating System: Ubuntu
Version: 4.2.3.3 release
Comment 1 Buovjaga 2014-10-31 21:50:13 UTC 
Confirmed.
PDF printer driver shows the correct dimensions in the preview, but selecting a real printer enforces some preset size. For me, using 140x100 changed into Japanese postcard 148x100.

Win 7 64-bit Version: 4.4.0.0.alpha1+
Build ID: 56019dcb79475606952a954fe732a3109441ffec
TinderBox: Win-x86@39, Branch:master, Time: 2014-10-30_07:27:11
Comment 2 Buovjaga 2015-01-07 16:43:26 UTC 
Lowered version number after reproducing with:

Ubuntu 14.10 64-bit
LibreOffice 3.5.0rc3 
Build ID: 7e68ba2-a744ebf-1f241b7-c506db1-7d53735
Comment 3 Buovjaga 2015-03-21 13:08:41 UTC 
*** Bug 90066 has been marked as a duplicate of this bug. ***
Comment 4 Buovjaga 2015-05-25 12:03:48 UTC 
*** Bug 91468 has been marked as a duplicate of this bug. ***
Comment 5 tmacalp 2015-09-18 14:42:07 UTC 
I have this issue too.  I have non-standard (or at least undefined in LO's list) postcards that we are unable to print in LibreOffice without tricking the printer to think that it is a similar size.  This can lead to alignment issues and other timing issues, depending on the printer.

My workaround is to export the document as a pdf and use a pdf viewer to print it.  I would very much like this bug fixed.
Comment 6 Cor Nouws 2016-02-03 13:52:04 UTC 
(In reply to elicoten from comment #0)

> However, when I came to try to print it, it would not print correctly. The
> print dialog box showed the dimensions of A6 (140mm x 105mm) and I couldn't
> find any way to change this. I tried to print it anyway, but it came out
> wrong.

Is this related to "Use only paper size from printer preferences" checkbox on the File > Print .. Options tab. ??

See bug 61186
and https://wiki.documentfoundation.org/ReleaseNotes/4.1#Other

(Then we could close as duplicate of bug 67576
and note that bug 94343 is about improving the position)
Comment 7 Buovjaga 2016-02-04 07:07:44 UTC 
(In reply to Cor Nouws from comment #6)
> Is this related to "Use only paper size from printer preferences" checkbox
> on the File > Print .. Options tab. ??

No.

Still repro.

Win 7 Pro 64-bit Version: 5.2.0.0.alpha0+
Build ID: 9784ff3d878eaa21491fbd779e57d7d4710f5449
CPU Threads: 4; OS Version: Windows 6.1; UI Render: default; 
TinderBox: Win-x86@39, Branch:master, Time: 2016-01-30_01:31:57
Locale: fi-FI (fi_FI)
Comment 8 Buovjaga 2016-02-10 19:19:45 UTC 
*** Bug 97603 has been marked as a duplicate of this bug. ***
Comment 9 QA Administrators 2017-03-06 15:05:56 UTC Comment hidden (obsolete)
Comment 10 tmacalp 2017-03-10 18:58:11 UTC 
Still reproducible in:
Version: 5.3.0.3
Build ID: 7074905676c47b82bbcfbea1aeefc84afe1c50e1
CPU Threads: 4; OS Version: Linux 4.8; UI Render: default; VCL: x11; Layout Engine: new; 
Locale: en-US (en_US.UTF-8); Calc: group
Comment 11 QA Administrators 2018-03-11 03:41:24 UTC Comment hidden (obsolete)
Comment 12 Thomas Lendo 2018-03-11 23:09:19 UTC 
Still reproducible with Version: 6.1.0.0.alpha0+
Build ID: adc6ba2ad502f095dde8f36242fda9aaa6c276fd
CPU threads: 4; OS: Linux 4.13; UI render: default; VCL: gtk3; 
Locale: de-DE (de_DE.UTF-8); Calc: group
Build from today
Comment 13 QA Administrators 2019-03-12 03:37:43 UTC Comment hidden (obsolete)
Comment 14 QA Administrators 2022-05-25 03:35:11 UTC Comment hidden (obsolete)
Comment 15 QA Administrators 2024-05-25 03:28:02 UTC Comment hidden (spam)