Problem description: It's not possible to start Draw or Impress on couple of our organisation computers running Windows 7 (They all are HP branded PCs with HP Win7 32bit). No error, nothing. In task manager I can see running sdraw.exe. Writer and Calc is working OK. I have tried also 4.3.3.1 release, but the problem is the same. I have tried also to delete all LibreOffice stuff from AppData. I do not have anymore any idea what is causing such behavior. Steps to reproduce: Click on Draw directly or from LibreOffice menu. Current behavior: Impress and Draw not opening/loading Expected behavior: Impress and Draw opens/loads.
try portable version from this link: http://www.winpenpack.com/main/download.php?view.1354 is it affected by that bug too?
Hi! Portable version works correctly.
there must be a problem during the install. try again a full uninstall, including the user profile from AppData, then reinstall the brand new 4.3.3.2
I think the problem is not with install, because I am deploying with "GPO Software install" and problems are with one type of PCs (HP + HP win7). I already tried to reinstall by hand, but that do not resolves the problem. I will try tomorrow install last stable version.
(In reply to MartinsS from comment #4) > I think the problem is not with install, because I am deploying with "GPO > Software install" and problems are with one type of PCs (HP + HP win7). I > already tried to reinstall by hand, but that do not resolves the problem. > > I will try tomorrow install last stable version. Setting as NEEDINFO. Set to UNCONFIRMED again if problem remains in new version.
With LibreOffice Version 4.3.4.1 the same behavior - draw and impress stuck in loading. WinDbg will show anything usable if the LibreOffice process do not crash but is stuck in loading? I cant't reproduce that bug on my PC and the PC which are impacted by this bug is in use, so I have limited time and access to that PCs.
Can you start Draw and Impress from other LO module? Open Calc/writer, menu File-New-Drawing/Presentation. Try to disable antivirus.
When I do this: Open Calc/writer, menu File-New-Drawing/Presentation, then the Calc/writer hangs.
Try to get backtrace, see https://wiki.documentfoundation.org/How_to_get_a_backtrace_with_WinDbg
(In reply to MartinsS from comment #8) > When I do this: Open Calc/writer, menu File-New-Drawing/Presentation, then > the Calc/writer hangs. (In reply to raal from comment #9) > Try to get backtrace, see > https://wiki.documentfoundation.org/How_to_get_a_backtrace_with_WinDbg Sounds like a plan. Let's see what the backtrace digs up. Status -> NEEDINFO
Dear Bug Submitter, This bug has been in NEEDINFO status with no change for at least 6 months. Please provide the requested information as soon as possible and mark the bug as UNCONFIRMED. Due to regular bug tracker maintenance, if the bug is still in NEEDINFO status with no change in 30 days the QA team will close the bug as INVALID due to lack of needed information. For more information about our NEEDINFO policy please read the wiki located here: https://wiki.documentfoundation.org/QA/FDO/NEEDINFO If you have already provided the requested information, please mark the bug as UNCONFIRMED so that the QA team knows that the bug is ready to be confirmed. Thank you for helping us make LibreOffice even better for everyone! Warm Regards, QA Team This NEEDINFO message was generated on: 2015-07-18
Dear Bug Submitter, Please read this message in its entirety before proceeding. Your bug report is being closed as INVALID due to inactivity and a lack of information which is needed in order to accurately reproduce and confirm the problem. We encourage you to retest your bug against the latest release. If the issue is still present in the latest stable release, we need the following information (please ignore any that you've already provided): a) Provide details of your system including your operating system and the latest version of LibreOffice that you have confirmed the bug to be present b) Provide easy to reproduce steps – the simpler the better c) Provide any test case(s) which will help us confirm the problem d) Provide screenshots of the problem if you think it might help e) Read all comments and provide any requested information Once all of this is done, please set the bug back to UNCONFIRMED and we will attempt to reproduce the issue. Please do not: a) respond via email b) update the version field in the bug or any of the other details on the top section of FDO Message generated on: 2015-09-03