Bug 89283 - Clicking on File in the menu bar, locks program up for a couple of minutes
Summary: Clicking on File in the menu bar, locks program up for a couple of minutes
Status: RESOLVED WORKSFORME
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: LibreOffice (show other bugs)
Version:
(earliest affected)
4.4.0.3 release
Hardware: x86-64 (AMD64) Windows (All)
: medium normal
Assignee: Not Assigned
URL:
Whiteboard:
Keywords:
Depends on:
Blocks:
 
Reported: 2015-02-10 09:50 UTC by zak
Modified: 2015-02-10 11:16 UTC (History)
1 user (show)

See Also:
Crash report or crash signature:

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Description zak 2015-02-10 09:50:41 UTC 
When I click File in the menu bar the program locks up for a couple of minutes. It affects all the programs Calc,Writer and Draw. All the other options in the menu bar work like normal, it is only File causing a problem. It seems to be only on Windows7sp1 I am seeing this

Tried complete reinstall with cleaning the registry, did not work

Windows Event viewer gives the following
- System 

  - Provider 

   [ Name]  Application Hang 
 
  - EventID 1002 

   [ Qualifiers]  0 
 
   Level 2 
 
   Task 101 
 
   Keywords 0x80000000000000 
 
  - TimeCreated 

   [ SystemTime]  2015-02-10T08:55:10.000000000Z 
 
   EventRecordID 81320 
 
   Channel Application 
 
   Computer AZA-PC086.eu.autoliv.int 
 
   Security 
 

- EventData 

   soffice.bin 
   4.4.0.3 
   18f0 
   01d0450ede4ad745 
   0 
   C:\Program Files (x86)\LibreOffice 4\program\soffice.bin 
   82e7cfc7-b102-11e4-b298-b4b52fcb5f9c 
   55006E006B006E006F0077006E0000000000 


--------------------------------------------------------------------------------

Binary data:


In Words

0000: 006E0055 006E006B 0077006F 0000006E 
0008: 0000    


In Bytes

0000: 55 00 6E 00 6B 00 6E 00   U.n.k.n.
0008: 6F 00 77 00 6E 00 00 00   o.w.n...
0010: 00 00                     ..
Comment 1 Buovjaga 2015-02-10 10:39:47 UTC 
Try this first: https://wiki.documentfoundation.org/User_Profile#Resolving_corruption_in_the_user_profile

If the problem persists, you can take a shot at getting a backtrace: https://wiki.documentfoundation.org/How_to_get_a_backtrace_with_WinDbg

Set to NEEDINFO.
Change back to UNCONFIRMED after coming back to this.
Comment 2 zak 2015-02-10 10:51:55 UTC 
Resolving corruption in the user profile fixed the problem. You can close the bugreport. 

Thanks for the help
Comment 3 Buovjaga 2015-02-10 11:16:18 UTC 
Thank you for reporting and testing!