Bug 91615 - Scanner Select dialog not shown on windows x64
Summary: Scanner Select dialog not shown on windows x64
Status: RESOLVED DUPLICATE of bug 92478
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: UI (show other bugs)
Version:
(earliest affected)
5.0.0.0.beta1
Hardware: x86-64 (AMD64) Windows (All)
: medium normal
Assignee: Not Assigned
URL:
Whiteboard:
Keywords: haveBacktrace
Depends on:
Blocks:
 
Reported: 2015-05-25 13:28 UTC by sawakaze
Modified: 2016-03-02 22:34 UTC (History)
1 user (show)

See Also:
Crash report or crash signature:

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Description sawakaze 2015-05-25 13:28:43 UTC 
Hi

Scanner Select dialog is not shown. (only windows x64)

Insert > Media > Scan > Select Source...
--> No dialog shown..

env. 
OS   : Windows7 x64
LANG : JA
Build ID: 0a16c3dda4150008d9be6f24cbd15ac198d116d3

Additional info: - Scanner Select dialog is shown on linux.
                 - LibreOffice 4.4.3 is not caused this problem.
Comment 1 Masui Masanori 2015-05-31 15:41:40 UTC 
I couldn't reproduce on my Windows8.1(x64). But it was occurred on my Mac mini(OSX 10.10.3).

I tested Writer, Impress, Draw and my test environments were as follows.

env:
OS : Mac OSX 10.10.3
LibO ver: 5.0.0.0.beta1
Build ID: 0a16c3dda4150008d9be6f24cbd15ac198d116d3
Comment 2 Junichi Matsukawa 2015-06-02 00:11:03 UTC 
HI Sawakaze.

I tried to additional tests at LibreOffice5.0.0Beta1 win (x64) windows8.1

I selected the source in the writer.

Insert - Media - Scan - Select source

LBO crashed.

And recovery. But was several times try after the cancellation of the recovery and then crashed.
Comment 3 Junichi Matsukawa 2015-06-02 13:30:34 UTC 
my Analysis

0:000> !analyze -v
*******************************************************************************
*                                                                             *
*                        Exception Analysis                                   *
*                                                                             *
*******************************************************************************

*** ERROR: Symbol file could not be found.  Defaulted to export symbols for C:\Program Files\LibreOfficeDev 5\program\mergedlo.dll - 
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for C:\Program Files\LibreOfficeDev 5\program\soffice.bin - 
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for C:\Program Files\LibreOfficeDev 5\program\libxml2.dll - 
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for C:\Program Files\LibreOfficeDev 5\program\updchklo.dll - 

FAULTING_IP: 
+0
00000000`00000000 ??              ???

EXCEPTION_RECORD:  ffffffffffffffff -- (.exr 0xffffffffffffffff)
ExceptionAddress: 0000000000000000
   ExceptionCode: c0000005 (Access violation)
  ExceptionFlags: 00000000
NumberParameters: 2
   Parameter[0]: 0000000000000008
   Parameter[1]: 0000000000000000
Attempt to execute non-executable address 0000000000000000

CONTEXT:  0000000000000000 -- (.cxr 0x0;r)
rax=0000000000a5f3d0 rbx=00000000058a5ab8 rcx=00000000058a5b00
rdx=00000000058a5b9c rsi=0000000000000000 rdi=0000000000000001
rip=0000000000000000 rsp=0000000000a5f398 rbp=0000000000030000
 r8=0000000000000001  r9=0000000000000002 r10=0000000000000000
r11=0000000000a5f508 r12=0000000000000000 r13=000007fffffdd000
r14=000007fef4947d90 r15=0000000000000001
iopl=0         nv up ei pl nz ac po nc
cs=0033  ss=002b  ds=002b  es=002b  fs=0053  gs=002b             efl=00010216
00000000`00000000 ??              ???

FAULTING_THREAD:  000000000000121c

PROCESS_NAME:  soffice.bin

OVERLAPPED_MODULE: Address regions for 'localedata_en' and 'faultrep.dll' overlap

ERROR_CODE: (NTSTATUS) 0xc0000005 - 0x%08lx

EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - 0x%08lx

EXCEPTION_PARAMETER1:  0000000000000008

EXCEPTION_PARAMETER2:  0000000000000000

WRITE_ADDRESS:  0000000000000000 

FOLLOWUP_IP: 
scnlo!ImpTwain::ImplHandleMsg+65 [c:\cygwin64\home\buildslave\source\libo-core\extensions\source\scanner\scanwin.cxx @ 329]
000007fe`f49471b5 448d7604        lea     r14d,[rsi+4]

FAILED_INSTRUCTION_ADDRESS: 
+0
00000000`00000000 ??              ???

NTGLOBALFLAG:  0

APPLICATION_VERIFIER_FLAGS:  0

APP:  soffice.bin

ANALYSIS_VERSION: 6.3.9600.17336 (debuggers(dbg).150226-1500) amd64fre

BUGCHECK_STR:  APPLICATION_FAULT_SOFTWARE_NX_FAULT_NULL

PRIMARY_PROBLEM_CLASS:  SOFTWARE_NX_FAULT_NULL

DEFAULT_BUCKET_ID:  SOFTWARE_NX_FAULT_NULL

LAST_CONTROL_TRANSFER:  from 000007fef49471b5 to 0000000000000000

STACK_TEXT:  
00000000`00a5f398 000007fe`f49471b5 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000202 : 0x0
00000000`00a5f3a0 000007fe`f4947dcf : 00000000`00a5f588 00000000`00030000 00000000`00000001 00000000`00000000 : scnlo!ImpTwain::ImplHandleMsg+0x65
00000000`00a5f400 00000000`773d87fe : 00000000`0000ff00 00000000`0000031f 00000000`773b0000 000007fe`d1e11ff0 : scnlo!TwainMsgProc+0x3f
00000000`00a5f430 00000000`773bf5fb : 00000000`00000000 00000000`00a5f568 00000000`00a5f588 00000000`0000031f : USER32!DispatchHookA+0x164
00000000`00a5f490 00000000`773c4895 : 00000000`00000471 00000000`773c9bef 00000000`00a5f5b8 00000000`00000000 : USER32!CallHookWithSEH+0x27
00000000`00a5f4c0 00000000`774fdae5 : 00000000`00000000 00000000`00000000 00000000`00000001 00000000`00000000 : USER32!_fnHkINLPMSG+0x8c
00000000`00a5f510 00000000`773c908a : 00000000`773c9055 00000000`01202248 000007fe`d1e122a0 00000000`00000000 : ntdll!KiUserCallbackDispatcherContinue
00000000`00a5f5c8 00000000`773c9055 : 00000000`01202248 000007fe`d1e122a0 00000000`00000000 00000000`0051e12a : USER32!NtUserPeekMessage+0xa
00000000`00a5f5d0 000007fe`d1e11abb : 00000000`00000000 00000000`00000000 00000000`00000001 00000000`00000000 : USER32!PeekMessageW+0x105
00000000`00a5f620 000007fe`d1e125ac : 00000000`00000001 00000000`00000000 00000000`00a5f570 000007fe`d1e12502 : mergedlo!vcl::IsWindowSystemAvailable+0x73bb
00000000`00a5f690 000007fe`d1d91eee : 000007fe`d55ed460 00000000`00000000 00000000`0000ffff 000007fe`d1d91e7c : mergedlo!vcl::IsWindowSystemAvailable+0x7eac
00000000`00a5f6e0 000007fe`d0dc7c88 : 00000000`048d6640 00000000`00000000 00000000`00000000 00000000`0268e4d8 : mergedlo!Application::Execute+0x7e
00000000`00a5f710 000007fe`d1d98dc9 : 00000000`046a6498 00000000`00b93c88 00000000`00000001 00000000`00000000 : mergedlo!cppu::WeakImplHelper2<com::sun::star::lang::XServiceInfo,com::sun::star::frame::XTerminateListener>::operator=+0x4608
00000000`00a5f9e0 000007fe`d1d99152 : 00000000`00000000 00000000`00b93c88 00000000`00000001 00000000`00000001 : mergedlo!DeInitVCL+0x6f9
00000000`00a5fa20 000007fe`d0de41d5 : 00000000`00b93c88 00000000`00bf0430 00000000`00000001 00000000`00df31e8 : mergedlo!SVMain+0x32
00000000`00a5fa50 00000001`3f02102e : 00000000`00ddc148 00000000`00100000 00000000`00b93c88 00000000`00000001 : mergedlo!soffice_main+0x75
00000000`00a5fb00 00000001`3f02139d : 00000000`00b93c86 00000000`00000001 00000000`00000001 01d09d34`dee21214 : soffice+0x102e
00000000`00a5fb30 00000000`772a59cd : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : soffice!main+0x35d
00000000`00a5fb70 00000000`774db981 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : kernel32!BaseThreadInitThunk+0xd
00000000`00a5fba0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : ntdll!RtlUserThreadStart+0x1d


STACK_COMMAND:  dt ntdll!LdrpLastDllInitializer BaseDllName ; dt ntdll!LdrpFailureData ; .cxr 0x0 ; kb

FAULTING_SOURCE_LINE:  c:\cygwin64\home\buildslave\source\libo-core\extensions\source\scanner\scanwin.cxx

FAULTING_SOURCE_FILE:  c:\cygwin64\home\buildslave\source\libo-core\extensions\source\scanner\scanwin.cxx

FAULTING_SOURCE_LINE_NUMBER:  329

SYMBOL_STACK_INDEX:  1

SYMBOL_NAME:  scnlo!ImpTwain::ImplHandleMsg+65

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: scnlo

IMAGE_NAME:  scnlo.dll

DEBUG_FLR_IMAGE_TIMESTAMP:  555d1276

FAILURE_BUCKET_ID:  SOFTWARE_NX_FAULT_NULL_c0000005_scnlo.dll!ImpTwain::ImplHandleMsg

BUCKET_ID:  X64_APPLICATION_FAULT_SOFTWARE_NX_FAULT_NULL_NULL_IP_scnlo!ImpTwain::ImplHandleMsg+65

ANALYSIS_SOURCE:  UM

FAILURE_ID_HASH_STRING:  um:software_nx_fault_null_c0000005_scnlo.dll!imptwain::implhandlemsg

FAILURE_ID_HASH:  {b5ea2fa2-d52a-912b-a25a-d3e099569fa8}

Followup: MachineOwner
---------
Comment 4 Yousuf Philips (jay) (retired) 2016-03-02 22:34:32 UTC 
Lets close this as a duplicate, as a developer looked at that bug.

*** This bug has been marked as a duplicate of bug 92478 ***