93454 – LibreOffice Calc crashes when saving or recalculating

Bug 93454 - LibreOffice Calc crashes when saving or recalculating

Summary: LibreOffice Calc crashes when saving or recalculating

Status:	RESOLVED NOTOURBUG

Alias:	None

Product:	LibreOffice
Classification:	Unclassified
Component:	Calc (show other bugs)
Version: (earliest affected)	5.0.0.5 release
Hardware:	All Windows (All)

Importance:	medium critical
Assignee:	Not Assigned

URL:
Whiteboard:
Keywords:

Depends on:
Blocks:

Reported:	2015-08-15 17:14 UTC by Jonathan Frank
Modified:	2015-08-30 22:37 UTC (History)
CC List:	2 users (show)

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Crash report or crash signature:

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Description Jonathan Frank 2015-08-15 17:14:30 UTC

LibreOffice Calc is crashing when calculating a formula value, or when entering data that causes a formula to recalculate.  It seems to only be triggered by formulas: I've saved after entering raw text or data with no problem.  Writer seems unaffected.

I initially encountered this bug after updating to v. 4.4.5 (current "still") release.  I uninstalled, downloaded v. 5.0.0 ("fresh") and had the same problem with that install.

Sometimes (but not every time) I get a system "SEH exception" message after the crash.

After the crash, soffice.bin, soffice.exe, and sometimes scalc.exe display as running in Task Manager's Processes window, but LibreOffice is not open according to the Applications window.  LibreOffice will not restart properly unless I manually end those processes: it will typically display the "recovery" screen and then crash again.

I'm running Windows 7 SP1 on a machine with and Intel Core duo setup (i5-2450M 250Ghz x2) and 8 GB RAM.

Comment 1 Joel Madero 2015-08-15 17:38:34 UTC

Hi Jonathan -

So this bug report is really really hard for us to actually do anything with. Lots of words like "sometimes" it does this "sometimes" it does that.

I need to toss this into NEEDINFO - a couple things:

1) Is it with *any* document?
2) Can you please try with a fresh profile? https://wiki.documentfoundation.org/UserProfile
3) If possible a backtrace would be really helpful: https://wiki.documentfoundation.org/How_to_get_a_backtrace_with_WinDbg

Once you at least answer #1 and try #2 please set to UNCONFIRMED.



FWIW - I've used 4.4.5, 5.0, and 5.1 (master) on Windows machines extensively and have seen no problems. Also - 4.4.5 has been out for some time and this is the only bug that I know of mentioning this. I highly suspect it's your environment and not LibreOffice (else we would see a ton of duplicate bugs). But...let's see what we can find out. Thanks!

Comment 2 Jonathan Frank 2015-08-15 18:28:03 UTC

It doesn't appear to be a problem with the user folder because recreating that made no difference.

It had been happening with any file: with the debugger running I attempted to open one of the two files I've been working on today and LO crashed trying to open it this time.  I don't really follow the debug output (below), but my best guess is that the problem is with my setup as you guessed.  Obviously that would make it not really your problem but any help resolving the issue you might suggest would be appreciated!

-----------------Debug output--------------------


0:012> g
ModLoad: 0e3a0000 1268a000   C:\Program Files (x86)\LibreOffice 5\program\mergedlo.dll
ModLoad: 0e3a0000 1268a000   C:\Program Files (x86)\LibreOffice 5\program\mergedlo.dll
ModLoad: 5db20000 5db7d000   C:\Program Files (x86)\LibreOffice 5\program\fps.dll
ModLoad: 75180000 751fb000   C:\Windows\syswow64\COMDLG32.dll
ModLoad: 0ee70000 1315a000   C:\Program Files (x86)\LibreOffice 5\program\mergedlo.dll
ModLoad: 055d0000 0564b000   C:\Windows\SysWOW64\comdlg32.dll
ModLoad: 0ee70000 1315a000   C:\Program Files (x86)\LibreOffice 5\program\mergedlo.dll
(1830.18b0): C++ EH exception - code e06d7363 (first chance)
(1830.18b0): C++ EH exception - code e06d7363 (first chance)
(1830.18b0): C++ EH exception - code e06d7363 (first chance)
(1830.18b0): C++ EH exception - code e06d7363 (first chance)
(1830.18b0): C++ EH exception - code e06d7363 (first chance)
(1830.18b0): C++ EH exception - code e06d7363 (first chance)
(1830.18b0): C++ EH exception - code e06d7363 (first chance)
(1830.18b0): C++ EH exception - code e06d7363 (first chance)
(1830.18b0): C++ EH exception - code e06d7363 (first chance)
(1830.18b0): C++ EH exception - code e06d7363 (first chance)
(1830.18b0): C++ EH exception - code e06d7363 (first chance)
(1830.18b0): C++ EH exception - code e06d7363 (first chance)
(1830.18b0): C++ EH exception - code e06d7363 (first chance)
(1830.18b0): C++ EH exception - code e06d7363 (first chance)
(1830.18b0): C++ EH exception - code e06d7363 (first chance)
(1830.18b0): C++ EH exception - code e06d7363 (first chance)
(1830.18b0): C++ EH exception - code e06d7363 (first chance)
(1830.18b0): C++ EH exception - code e06d7363 (first chance)
(1830.18b0): C++ EH exception - code e06d7363 (first chance)
ModLoad: 0ee70000 1315a000   C:\Program Files (x86)\LibreOffice 5\program\mergedlo.dll
ModLoad: 0ee70000 0fabb000   C:\Windows\SysWOW64\shell32.dll
ModLoad: 5dac0000 5db18000   C:\Program Files (x86)\Common Files\microsoft shared\ink

\tiptsf.dll
ModLoad: 6f5a0000 6f70f000   C:\Windows\SysWOW64\explorerframe.dll
ModLoad: 71af0000 71b1f000   C:\Windows\SysWOW64\DUser.dll
ModLoad: 71a30000 71ae2000   C:\Windows\SysWOW64\DUI70.dll
ModLoad: 73f60000 74091000   C:\Windows\SysWOW64\WindowsCodecs.dll
ModLoad: 74500000 7454c000   C:\Windows\SysWOW64\apphelp.dll
ModLoad: 623e0000 62411000   C:\Users\Owner\AppData\Roaming\Dropbox\bin\DropboxExt.27.dll
ModLoad: 62360000 62391000   EhStorAPI.DLL
ModLoad: 62360000 62391000   C:\Windows\SysWOW64\EhStorShell.dll
ModLoad: 62280000 622f0000   ntshrui.dll
ModLoad: 62280000 622f0000   C:\Windows\SysWOW64\ntshrui.dll
ModLoad: 73e30000 73e49000   C:\Windows\SysWOW64\srvcli.dll
ModLoad: 623d0000 623db000   C:\Windows\SysWOW64\cscapi.dll
ModLoad: 63dc0000 63dca000   C:\Windows\SysWOW64\slc.dll
ModLoad: 61d60000 61d8f000   C:\Windows\SysWOW64\xmllite.dll
ModLoad: 61cc0000 61d54000   C:\Windows\SysWOW64\MsftEdit.dll
ModLoad: 5da90000 5dabb000   C:\Windows\SysWOW64\msls31.dll
ModLoad: 61d60000 61d8f000   C:\Windows\SysWOW64\xmllite.dll
ModLoad: 5da30000 5da8c000   C:\Windows\SysWOW64\StructuredQuery.dll
ModLoad: 74450000 74458000   C:\Windows\SysWOW64\Secur32.dll
ModLoad: 5d9e0000 5da2e000   C:\Windows\SysWOW64\actxprxy.dll
ModLoad: 5d990000 5d9d2000   C:\Program Files (x86)\Internet Explorer\ieproxy.dll
ModLoad: 5d970000 5d986000   C:\Windows\SysWOW64\thumbcache.dll
ModLoad: 5d8d0000 5d970000   C:\Windows\SysWOW64\SearchFolder.dll
ModLoad: 6ddd0000 6ddff000   C:\Windows\SysWOW64\SHDOCVW.dll
ModLoad: 5cba0000 5d8c9000   C:\Windows\SysWOW64\ieframe.DLL
ModLoad: 75210000 75214000   C:\Windows\syswow64\api-ms-win-downlevel-ole32-l1-1-0.dll
ModLoad: 73ed0000 73ed4000   C:\Windows\SysWOW64\api-ms-win-downlevel-shlwapi-l2-1-0.dll
ModLoad: 73de0000 73de4000   C:\Windows\SysWOW64\api-ms-win-downlevel-advapi32-l2-1-0.dll
ModLoad: 5cb90000 5cb94000   C:\Windows\SysWOW64\api-ms-win-downlevel-shell32-l1-1-0.dll
ModLoad: 623a0000 623a9000   C:\Windows\SysWOW64\LINKINFO.dll
ModLoad: 5c9f0000 5cb88000   NetworkExplorer.dll
ModLoad: 5c850000 5c9e8000   C:\Windows\SysWOW64\NetworkExplorer.dll
ModLoad: 5cb80000 5cb88000   C:\Windows\SysWOW64\drprov.dll
ModLoad: 6e480000 6e4a9000   C:\Windows\SysWOW64\WINSTA.dll
ModLoad: 5cb60000 5cb74000   C:\Windows\SysWOW64\ntlanman.dll
ModLoad: 5cb40000 5cb57000   C:\Windows\SysWOW64\davclnt.dll
ModLoad: 5cb30000 5cb38000   C:\Windows\SysWOW64\DAVHLPR.dll
ModLoad: 73e80000 73e8f000   C:\Windows\SysWOW64\wkscli.dll
ModLoad: 73e90000 73e99000   C:\Windows\SysWOW64\netutils.dll
(1830.808): Unknown exception - code 000006ba (first chance)
ModLoad: 5c610000 5c848000   WPDSHEXT.dll
ModLoad: 5c3d0000 5c608000   C:\Windows\SysWOW64\wpdshext.dll
ModLoad: 5caa0000 5cb29000   C:\Windows\SysWOW64\PortableDeviceApi.dll
ModLoad: 5ca60000 5ca9f000   SHMEDIA.dll
ModLoad: 5ca20000 5ca5f000   C:\Windows\SysWOW64\audiodev.dll
ModLoad: 5c160000 5c3c7000   C:\Windows\SysWOW64\WMVCore.DLL
ModLoad: 5ca60000 5ca9d000   C:\Windows\SysWOW64\WMASF.DLL
ModLoad: 5ca10000 5ca16000   C:\Windows\SysWOW64\IconCodecService.dll
ModLoad: 5c820000 5c842000   C:\Windows\SysWOW64\EhStorAPI.dll
ModLoad: 5c7b0000 5c820000   C:\Program Files (x86)\OpenOffice 4\program\shlxthdl\shlxthdl.dll
ModLoad: 71970000 719fe000   C:\Windows\WinSxS

\x86_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.6161_none_50934f2ebcb7eb57\MSVCP90.dll
ModLoad: 73760000 73803000   C:\Windows\WinSxS

\x86_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.6161_none_50934f2ebcb7eb57\MSVCR90.dll
(1830.f10): C++ EH exception - code e06d7363 (first chance)
ModLoad: 18990000 1cc7a000   C:\Program Files (x86)\LibreOffice 5\program\mergedlo.dll
ModLoad: 18990000 1cc7a000   C:\Program Files (x86)\LibreOffice 5\program\mergedlo.dll
ModLoad: 18990000 1cc7a000   C:\Program Files (x86)\LibreOffice 5\program\mergedlo.dll
ModLoad: 18990000 1cc7a000   C:\Program Files (x86)\LibreOffice 5\program\mergedlo.dll
ModLoad: 5c6f0000 5c742000   ZIPFLDR.dll
ModLoad: 5c690000 5c6e2000   C:\Windows\SysWOW64\zipfldr.dll
ModLoad: 19370000 1d65a000   C:\Program Files (x86)\LibreOffice 5\program\mergedlo.dll
ModLoad: 5db00000 5db19000   C:\Program Files (x86)\LibreOffice 5\program\storagefdlo.dll
ModLoad: 19370000 1d65a000   C:\Program Files (x86)\LibreOffice 5\program\mergedlo.dll
ModLoad: 19370000 1d65a000   C:\Program Files (x86)\LibreOffice 5\program\mergedlo.dll
ModLoad: 59d60000 5aea5000   C:\Program Files (x86)\LibreOffice 5\program\sclo.dll
ModLoad: 5daf0000 5daf8000   C:\Program Files (x86)\LibreOffice 5\program\clewlo.dll
ModLoad: 5ca50000 5ca93000   C:\Program Files (x86)\LibreOffice 5\program\forlo.dll
ModLoad: 5c7c0000 5c814000   C:\Program Files (x86)\LibreOffice 5\program\foruilo.dll
ModLoad: 5dac0000 5dae7000   C:\Program Files (x86)\LibreOffice 5\program\opencllo.dll
ModLoad: 19370000 1d65a000   C:\Program Files (x86)\LibreOffice 5\program\mergedlo.dll
ModLoad: 19370000 1d65a000   C:\Program Files (x86)\LibreOffice 5\program\mergedlo.dll
(1830.18b0): C++ EH exception - code e06d7363 (first chance)
ModLoad: 19370000 1d65a000   C:\Program Files (x86)\LibreOffice 5\program\mergedlo.dll
ModLoad: 5c710000 5c74d000   C:\Program Files (x86)\LibreOffice 5\program\reflectionlo.dll
ModLoad: 74690000 746a0000   C:\Windows\SysWOW64\NLAapi.dll
ModLoad: 74680000 74690000   C:\Windows\SysWOW64\napinsp.dll
ModLoad: 74660000 74672000   C:\Windows\SysWOW64\pnrpnsp.dll
ModLoad: 71fc0000 71ffc000   C:\Windows\SysWOW64\mswsock.dll
ModLoad: 74610000 74654000   C:\Windows\SysWOW64\DNSAPI.dll
ModLoad: 745c0000 745c8000   C:\Windows\SysWOW64\winrnr.dll
ModLoad: 71fb0000 71fbd000   C:\Windows\SysWOW64\wshbth.dll
ModLoad: 74590000 745b1000   C:\Program Files (x86)\Bonjour\mdnsNSP.dll
ModLoad: 73eb0000 73ecc000   C:\Windows\SysWOW64\Iphlpapi.DLL
ModLoad: 73ee0000 73ee7000   C:\Windows\SysWOW64\WINNSI.DLL
ModLoad: 74550000 74588000   C:\Windows\SysWOW64\fwpuclnt.dll
ModLoad: 74360000 74366000   C:\Windows\SysWOW64\rasadhlp.dll
(1830.18b0): C++ EH exception - code e06d7363 (first chance)
ModLoad: 5c6c0000 5c709000   C:\Program Files (x86)\LibreOffice 5\program\unordflo.dll
ModLoad: 5ca20000 5ca4f000   C:\Program Files (x86)\LibreOffice 5\program\raptor2.dll
ModLoad: 5c690000 5c6b1000   C:\Program Files (x86)\LibreOffice 5\program\librdf.dll
ModLoad: 5c640000 5c68c000   C:\Program Files (x86)\LibreOffice 5\program\rasqal.dll
ModLoad: 05ee0000 05f29000   C:\Program Files (x86)\LibreOffice 5\program\unordflo.dll
ModLoad: 0e3a0000 0f4e5000   C:\Program Files (x86)\LibreOffice 5\program\sclo.dll
ModLoad: 19370000 1d65a000   C:\Program Files (x86)\LibreOffice 5\program\mergedlo.dll
ModLoad: 5c5e0000 5c638000   C:\Program Files (x86)\LibreOffice 5\program\analysislo.dll
ModLoad: 19370000 1d65a000   C:\Program Files (x86)\LibreOffice 5\program\mergedlo.dll
ModLoad: 5c590000 5c5d3000   C:\Program Files (x86)\LibreOffice 5\program\introspectionlo.dll
ModLoad: 5c9f0000 5ca0a000   C:\Program Files (x86)\LibreOffice 5\program\datelo.dll
ModLoad: 5c570000 5c58d000   C:\Program Files (x86)\LibreOffice 5\program\pricinglo.dll
ModLoad: 19370000 1d65a000   C:\Program Files (x86)\LibreOffice 5\program\mergedlo.dll
(1830.18b0): C++ EH exception - code e06d7363 (first chance)
(1830.18b0): C++ EH exception - code e06d7363 (first chance)
ModLoad: 19370000 1d65a000   C:\Program Files (x86)\LibreOffice 5\program\mergedlo.dll
ModLoad: 0e3a0000 0f4e5000   C:\Program Files (x86)\LibreOffice 5\program\sclo.dll
ModLoad: 0d270000 0d430000   C:\Program Files (x86)\LibreOffice 5\program\comphelper.dll
ModLoad: 0d270000 0d430000   C:\Program Files (x86)\LibreOffice 5\program\comphelper.dll
ModLoad: 0e3a0000 0f4e5000   C:\Program Files (x86)\LibreOffice 5\program\sclo.dll
ModLoad: 5c540000 5c561000   C:\Program Files (x86)\LibreOffice 5\program\localedata_es.dll
ModLoad: 5c450000 5c53b000   C:\Program Files (x86)\LibreOffice 5\program\localedata_euro.dll
ModLoad: 5c300000 5c44b000   C:\Program Files (x86)\LibreOffice 5\program\localedata_others.dll
(1830.18b0): Unknown exception - code 000006ba (first chance)
ModLoad: 63fe0000 64059000   C:\Windows\SysWOW64\mscms.dll
ModLoad: 5be30000 5be68000   C:\Windows\SysWOW64\icm32.dll
ModLoad: 19370000 1a4b5000   C:\Program Files (x86)\LibreOffice 5\program\sclo.dll
ModLoad: 19370000 1d65a000   C:\Program Files (x86)\LibreOffice 5\program\mergedlo.dll
ModLoad: 19370000 1d65a000   C:\Program Files (x86)\LibreOffice 5\program\mergedlo.dll
ModLoad: 19370000 1d65a000   C:\Program Files (x86)\LibreOffice 5\program\mergedlo.dll
ModLoad: 19370000 1d65a000   C:\Program Files (x86)\LibreOffice 5\program\mergedlo.dll
ModLoad: 5bdb0000 5be25000   C:\Program Files (x86)\LibreOffice 5\program\xmlsecurity.dll
(1830.18b0): C++ EH exception - code e06d7363 (first chance)
ModLoad: 0d270000 0d430000   C:\Program Files (x86)\LibreOffice 5\program\comphelper.dll
(1830.18b0): C++ EH exception - code e06d7363 (first chance)
ModLoad: 19370000 1d65a000   C:\Program Files (x86)\LibreOffice 5\program\mergedlo.dll
(1830.18b0): C++ EH exception - code e06d7363 (first chance)
(1830.18b0): C++ EH exception - code e06d7363 (first chance)
(1830.18b0): C++ EH exception - code e06d7363 (first chance)
(1830.18b0): C++ EH exception - code e06d7363 (first chance)
ModLoad: 5baf0000 5bdab000   C:\Program Files (x86)\LibreOffice 5\program\frmlo.dll
ModLoad: 5c2e0000 5c300000   C:\Program Files (x86)\LibreOffice 5\program\evtattlo.dll
ModLoad: 5c260000 5c296000   C:\Program Files (x86)\LibreOffice 5\program\sysdtrans.dll
(1830.18b0): C++ EH exception - code e06d7363 (first chance)
(1830.18b0): C++ EH exception - code e06d7363 (first chance)
(1830.18b0): C++ EH exception - code e06d7363 (first chance)
(1830.18b0): C++ EH exception - code e06d7363 (first chance)
(1830.18b0): C++ EH exception - code e06d7363 (first chance)
(1830.18b0): C++ EH exception - code e06d7363 (first chance)
(1830.18b0): C++ EH exception - code e06d7363 (first chance)
(1830.18b0): C++ EH exception - code e06d7363 (first chance)
(1830.18b0): C++ EH exception - code e06d7363 (first chance)
(1830.18b0): C++ EH exception - code e06d7363 (first chance)
(1830.18b0): C++ EH exception - code e06d7363 (first chance)
(1830.18b0): C++ EH exception - code e06d7363 (first chance)
(1830.18b0): C++ EH exception - code e06d7363 (first chance)
(1830.18b0): C++ EH exception - code e06d7363 (first chance)
(1830.18b0): C++ EH exception - code e06d7363 (first chance)
(1830.18b0): C++ EH exception - code e06d7363 (first chance)
ModLoad: 19370000 1d65a000   C:\Program Files (x86)\LibreOffice 5\program\mergedlo.dll
(1830.18b0): C++ EH exception - code e06d7363 (first chance)
(1830.18b0): C++ EH exception - code e06d7363 (first chance)
ModLoad: 5c240000 5c253000   C:\Windows\SysWOW64\OpenCL.dll
ModLoad: 56090000 58808000   C:\Windows\SysWOW64\amdocl.dll
ModLoad: 71dd0000 71ebb000   C:\Windows\SysWOW64\dbghelp.dll
ModLoad: 5ba90000 5baf0000   C:\Windows\SysWOW64\atiadlxy.DLL
ModLoad: 73e10000 73e1d000   C:\Windows\SysWOW64\WTSAPI32.dll
ModLoad: 5c7b0000 5c7bb000   C:\Windows\SysWOW64\atigktxx.dll
ModLoad: 55bb0000 5608e000   C:\Windows\SysWOW64\atiumdva.dll
(1830.18b0): Access violation - code c0000005 (first chance)
First chance exceptions are reported before any exception handling.
This exception may be expected and handled.
eax=12711d00 ebx=0bcdf8e0 ecx=04d764f0 edx=0000007f esi=04d764f0 edi=0bcdf8e0
eip=eac928a6 esp=00bade4c ebp=00badecc iopl=0         nv up ei pl nz na pe nc
cs=0023  ss=002b  ds=002b  es=002b  fs=0053  gs=002b             efl=00010206
eac928a6 ??              ???


0:000> !analyze -v
*******************************************************************************
*                                                                             *
*                        Exception Analysis                                   *
*                                                                             *
*******************************************************************************

*** WARNING: Unable to verify checksum for C:\Windows\SysWOW64\amdocl.dll
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for C:\Windows

\SysWOW64\amdocl.dll - 
*** WARNING: Unable to verify checksum for C:\Windows\SysWOW64\OpenCL.dll
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for C:\Windows

\SysWOW64\OpenCL.dll - 
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for C:\Program Files 

(x86)\LibreOffice 5\program\soffice.bin - 

FAULTING_IP: 
+0
eac928a6 ??              ???

EXCEPTION_RECORD:  ffffffff -- (.exr 0xffffffffffffffff)
ExceptionAddress: eac928a6
   ExceptionCode: c0000005 (Access violation)
  ExceptionFlags: 00000000
NumberParameters: 2
   Parameter[0]: 00000000
   Parameter[1]: eac928a6
Attempt to read from address eac928a6

CONTEXT:  00000000 -- (.cxr 0x0;r)
eax=12711d00 ebx=0bcdf8e0 ecx=04d764f0 edx=0000007f esi=04d764f0 edi=0bcdf8e0
eip=eac928a6 esp=00bade4c ebp=00badecc iopl=0         nv up ei pl nz na pe nc
cs=0023  ss=002b  ds=002b  es=002b  fs=0053  gs=002b             efl=00010206
eac928a6 ??              ???

FAULTING_THREAD:  000018b0

DEFAULT_BUCKET_ID:  BAD_INSTRUCTION_PTR

PROCESS_NAME:  soffice.bin

OVERLAPPED_MODULE: Address regions for 'localedata_en' and 'faultrep.dll' overlap

ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. 

The memory could not be %s.

EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x

%08lx. The memory could not be %s.

EXCEPTION_PARAMETER1:  00000000

EXCEPTION_PARAMETER2:  eac928a6

READ_ADDRESS:  eac928a6 

FOLLOWUP_IP: 
amdocl!oclGetAsic+935f
5609bd7f 8986a4010000    mov     dword ptr [esi+1A4h],eax

FAILED_INSTRUCTION_ADDRESS: 
+935f
eac928a6 ??              ???

NTGLOBALFLAG:  0

APPLICATION_VERIFIER_FLAGS:  0

APP:  soffice.bin

ANALYSIS_VERSION: 6.3.9600.17336 (debuggers(dbg).150226-1500) x86fre

IP_ON_HEAP:  12711d05
The fault address in not in any loaded module, please check your build's rebase
log at <releasedir>\bin\build_logs\timebuild\ntrebase.log for module which may
contain the address if it were loaded.

PRIMARY_PROBLEM_CLASS:  BAD_INSTRUCTION_PTR

BUGCHECK_STR:  APPLICATION_FAULT_BAD_INSTRUCTION_PTR_INVALID_POINTER_READ

FRAME_ONE_INVALID: 1

LAST_CONTROL_TRANSFER:  from 12711d05 to eac928a6

STACK_TEXT:  
WARNING: Frame IP not in any known module. Following frames may be wrong.
00bade48 12711d05 560f2b13 00badec4 0becfcd8 0xeac928a6
00badecc 5609bd7f 00000001 0bcdf8e0 04d77298 0x12711d05
00badf34 5626f565 04d77298 123e0000 7ff00000 amdocl!oclGetAsic+0x935f
00bae108 5626ee82 0bcdf8e0 04d77298 04d76f48 amdocl!clSetKernelExecInfo+0x277d5
00bae124 5626fc86 00bae150 00000000 1239b570 amdocl!clSetKernelExecInfo+0x270f2
00bae144 5626a4d6 00000000 00000014 00000000 amdocl!clSetKernelExecInfo+0x27ef6
00bae1b4 5626d148 00000000 00000001 76c1cee9 amdocl!clSetKernelExecInfo+0x22746
00bae228 562698a6 123e4901 5625360a 123e4901 amdocl!clSetKernelExecInfo+0x253b8
00bae250 5623bbf1 00bae284 5c2410b1 00000000 amdocl!clSetKernelExecInfo+0x21b16
00bae258 5c2410b1 00000000 00000000 00bae27c amdocl!clIcdGetPlatformIDsKHR+0x11
00bae284 5c243b1b 00bae298 00000000 00000103 OpenCL+0x10b1
00bae6ac 775ba64a 5c24eda8 00000000 00000000 OpenCL!clWaitForEvents+0x14b
00bae6c8 7524d60e 5c24eda8 5c243a70 00000000 ntdll!RtlRunOnceExecuteOnce+0x33
00bae6e0 5c243a64 5c24eda8 5c243a70 00000000 kernel32!InitOnceExecuteOnce+0x17
00bae708 5dad0c29 00000000 00000000 00bae740 OpenCL!clWaitForEvents+0x94
00bae750 5dad1d79 c14e69a5 123e49a4 5ad7ada4 opencllo!opencl::fillOpenCLInfo+0xa9
00bae7d0 5a0b2c0b 5ad7ada4 00000001 00000000 opencllo!opencl::switchOpenCLDevice+0x39
00bae800 5a0b19b7 5ad7ada4 00000001 00000000 sclo!

sc::FormulaGroupInterpreter::switchOpenCLDevice+0xdb
00bae830 59fadca3 c14e66f5 123e4980 0c276f20 sclo!sc::FormulaGroupInterpreter::getStatic+0x87
00bae898 59fad738 00000000 12312910 00bae964 sclo!ScFormulaCell::InterpretFormulaGroup+0x123
00bae8f4 59e4dffd 00000030 122ac760 00000000 sclo!ScFormulaCell::Interpret+0x158
00bae934 59e56eed 01100000 00bae984 122ac760 sclo!

sc::ProcessElements1<mdds::multi_type_vector<mdds::mtv::custom_block_func3<mdds::mtv::default_e

lement_block<52,svl::SharedString>,mdds::mtv::noncopyable_managed_element_block<53,EditTextObje

ct>,mdds::mtv::noncopyable_managed_element_block<54,ScFormulaCell> > 

>,mdds::mtv::noncopyable_managed_element_block<54,ScFormulaCell>,DirtyCellInterpreter,sc::FuncE

lseNoOp<unsigned int,bool> >+0x14d
00bae9a4 59ff5b90 123ea440 123ea430 0c276f20 sclo!ScColumn::InterpretDirtyCells+0x5d
00bae9c0 59eed3fc 00000000 00000000 00000022 sclo!ScTable::InterpretDirtyCells+0x30
00baea00 5a6c397e 00baea1c c14e6419 0c0bef88 sclo!ScDocument::InterpretDirtyCells+0xdc
00baea74 5a6b6b1c c14e655d 0c0bef50 0c244918 sclo!ScTabView::InterpretVisible+0x16e
00baeb30 5a6cee7e 00000012 00000000 00000000 sclo!ScTabView::DoResize+0xeac
00baeb5c 51077da8 00baeb8c 00baeb94 0c244918 sclo!ScTabViewShell::OuterResizePixel+0x3e
00baeb70 5107d061 0c0bef50 00baeb8c 00baeb94 mergedlo!SfxViewFrame::DoAdjustPosSizePixel+0x48
00baeb9c 5108085d 00000000 04d716d8 00000640 mergedlo!SfxViewFrame::Resize+0xa1
00baebb4 51cf5915 08f11e0c 51d747c3 90736bc0 mergedlo!SfxFrameViewWindow_Impl::Resize+0x3d
00baebbc 51d747c3 90736bc0 0c244918 08f11e0c mergedlo!vcl::Window::ImplCallResize+0x35
00baec1c 5106d761 00000001 00000000 90736b70 mergedlo!vcl::Window::Show+0x373
00baecac 5106f258 04d716d8 90736b24 00baed80 mergedlo!SfxBaseController::ConnectSfxFrame_Impl

+0x311
00baecf8 5106339f 08f11e20 00baee4c 90736ae8 mergedlo!SfxBaseController::attachFrame+0x168
00baed34 51064ebd 00baed80 08f11e20 00baee4c mergedlo!`anonymous 

namespace'::SfxFrameLoader_Impl::impl_createDocumentView+0x1cf
00baedd4 50a427ca 0d85bfdc 00baee44 00baee4c mergedlo!`anonymous 

namespace'::SfxFrameLoader_Impl::load+0x56d
00baee64 50a45b8b 90736974 0d852490 502e878c mergedlo!framework::LoadEnv::impl_loadContent

+0x7ea
00baeea8 509f2dff 907368f8 0d8524a4 0d8524a8 mergedlo!framework::LoadEnv::startLoading+0x16b
00baef24 509f2b62 00baefa8 00baef7c 00baf104 mergedlo!framework::LoadDispatcher::impl_dispatch

+0x27f
00baef54 60b5ecfc 0d8524a8 00baefa8 00baef7c mergedlo!

framework::LoadDispatcher::dispatchWithReturnValue+0x52
00baefe0 50deffd4 00baf120 0d8524a8 0d8524a4 comphelper!

comphelper::SynchronousDispatch::dispatch+0x16c
00baf148 50deac6e 00baf22c 00baf1a4 50e68d8c mergedlo!SfxApplication::OpenDocExec_Impl+0x1cc4
00baf154 50e68d8c 04cbcb20 00baf22c 90737678 mergedlo!SfxStubSfxApplicationOpenDocExec_Impl+0xe
00baf1a4 50e6c3e9 04cbcb20 0007c800 00baf22c mergedlo!SfxDispatcher::Call_Impl+0x24c
00baf1d8 50e69b33 04cbcb20 53fd201c 00baf22c mergedlo!SfxDispatcher::_Execute+0x69
00baf268 50e699b3 0000157d 00000001 00000000 mergedlo!SfxDispatcher::Execute+0x173
00baf280 50deeb23 0000157d 00000001 0c165af0 mergedlo!SfxDispatcher::Execute+0x13
00baf3dc 50deac6e 00000000 00baf438 50e68d8c mergedlo!SfxApplication::OpenDocExec_Impl+0x813
00baf3e8 50e68d8c 04cbcb20 00d0d518 907373e4 mergedlo!SfxStubSfxApplicationOpenDocExec_Impl+0xe
00baf438 50e6b739 04cbcb20 0007c800 00d0d518 mergedlo!SfxDispatcher::Call_Impl+0x24c
00baf478 50e6b2be 00d0d518 00baf498 51002752 mergedlo!SfxDispatcher::PostMsgHandler+0xa9
00baf484 51002752 04d8f988 00d0d518 04ccce60 mergedlo!SfxDispatcher::LinkStubPostMsgHandler+0xe
00baf498 51d7b7c7 04cbe080 00d0d518 00c98f08 mergedlo!SfxHintPoster::LinkStubDoEvent_Impl+0x32
00baf4ac 51d7bcc2 04ccce60 907372d0 00000000 mergedlo!ImplHandleUserEvent+0x37
00baf50c 5205a429 00d8ed58 04d8e9e8 00000016 mergedlo!ImplWindowFrameProc+0x3e2
00baf524 5205ccf6 00230450 04ccce60 00000482 mergedlo!ImplHandleUserEvent+0x29
00baf564 5205d2e0 00230450 00000482 00000000 mergedlo!SalFrameWndProc+0x746
00baf5b0 74ff62fa 00230450 00000482 00000000 mergedlo!SalFrameWndProcW+0x60
00baf5dc 74ff6d3a 5205d280 00230450 00000482 USER32!InternalCallWinProc+0x23
00baf654 74ff77c4 00000000 5205d280 00230450 USER32!UserCallWinProcCheckWow+0x109
00baf6b4 74ff788a 5205d280 00000000 00baf6f8 USER32!DispatchMessageWorker+0x3bc
00baf6c4 52029514 00baf6dc 00c5df38 00000001 USER32!DispatchMessageW+0xf
00baf6f8 52029d7c 00000001 00000000 54094b78 mergedlo!ImplSalYield+0x64
00baf71c 51fb343b 00000001 00000000 04cbb100 mergedlo!WinSalInstance::Yield+0xac
00baf734 510969e2 90737f64 54094b78 00c13bdb mergedlo!Application::Execute+0x5b
00baf8b8 51fba049 90737f3c 00000000 00c13bdb mergedlo!desktop::Desktop::Main+0xd92
00baf8e0 51fba3e9 00da6148 00baf95c 510b1ed9 mergedlo!ImplSVMain+0x49
00baf8ec 510b1ed9 90737e80 00c13bdb 53278ff0 mergedlo!SVMain+0x29
00baf95c 012a101e 00c13bdb 012a12b2 012a0000 mergedlo!soffice_main+0x79
00baf9b0 7523337a 7efde000 00baf9fc 775b92e2 soffice+0x101e
00baf9bc 775b92e2 7efde000 77099534 00000000 kernel32!BaseThreadInitThunk+0xe
00baf9fc 775b92b5 012a1183 7efde000 00000000 ntdll!__RtlUserThreadStart+0x70
00bafa14 00000000 012a1183 7efde000 00000000 ntdll!_RtlUserThreadStart+0x1b


STACK_COMMAND:  dt ntdll!LdrpLastDllInitializer BaseDllName ; dt ntdll!LdrpFailureData ; .cxr 

0x0 ; kb

SYMBOL_STACK_INDEX:  2

SYMBOL_NAME:  amdocl!oclGetAsic+935f

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: amdocl

IMAGE_NAME:  amdocl.dll

DEBUG_FLR_IMAGE_TIMESTAMP:  546ea422

FAILURE_BUCKET_ID:  BAD_INSTRUCTION_PTR_c0000005_amdocl.dll!oclGetAsic

BUCKET_ID:  APPLICATION_FAULT_BAD_INSTRUCTION_PTR_INVALID_POINTER_READ_BAD_IP_amdocl!

oclGetAsic+935f

ANALYSIS_SOURCE:  UM

FAILURE_ID_HASH_STRING:  um:bad_instruction_ptr_c0000005_amdocl.dll!oclgetasic

FAILURE_ID_HASH:  {3e1d70c5-a598-8721-458e-b4c9482ef17c}

Followup: MachineOwner
---------



(In reply to Joel Madero from comment #1)
> Hi Jonathan -
> 
> So this bug report is really really hard for us to actually do anything
> with. Lots of words like "sometimes" it does this "sometimes" it does that.
> 
> I need to toss this into NEEDINFO - a couple things:
> 
> 1) Is it with *any* document?
> 2) Can you please try with a fresh profile?
> https://wiki.documentfoundation.org/UserProfile
> 3) If possible a backtrace would be really helpful:
> https://wiki.documentfoundation.org/How_to_get_a_backtrace_with_WinDbg
> 
> Once you at least answer #1 and try #2 please set to UNCONFIRMED.
> 
> 
> 
> FWIW - I've used 4.4.5, 5.0, and 5.1 (master) on Windows machines
> extensively and have seen no problems. Also - 4.4.5 has been out for some
> time and this is the only bug that I know of mentioning this. I highly
> suspect it's your environment and not LibreOffice (else we would see a ton
> of duplicate bugs). But...let's see what we can find out. Thanks!

Comment 3 Timur 2015-08-19 17:08:43 UTC

" Unable to verify checksum for C:\Windows\SysWOW64\amdocl.dll"
Looks like you should repair or reinstall your Windows. 

Debug should be attached, not pasted. 
And please do not reply via e-mail quoting the previous message.

Comment 4 raal 2015-08-20 09:29:10 UTC

Please try to reinstall graphics drivers.

Have you tested the options for the graphics card in Menu/Tools/LibreOffice/View?
Disabling the OpenCL ../LibreOffice/OpenCL?

Comment 5 Jonathan Frank 2015-08-30 22:37:01 UTC

Fixed after reinstalling OS.  Looks like there may be some HD problems as well but again that's on my end.

Thanks for the help.