Bug 93848 - labels are not printed
Summary: labels are not printed
Status: RESOLVED INSUFFICIENTDATA
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: Base (show other bugs)
Version:
(earliest affected)
5.0.0.0.alpha0+ Master
Hardware: x86-64 (AMD64) Linux (All)
: medium normal
Assignee: Not Assigned
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Depends on:
Blocks:
 
Reported: 2015-09-02 06:42 UTC by Hanan Sela
Modified: 2016-10-10 10:43 UTC (History)
2 users (show)

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Description Hanan Sela 2015-09-02 06:42:31 UTC
I have been using the labels wizard for printing labels out of a data base. Now with the same set-up the labels are not printed. I choose : file/new/labels, select fields from a remote database and insert them to the label. I press on new document and get the odt document with the correct grey fields. I press “print” and get this message: “Your document contains address database fields. Do you want to print a form letter” and press OK. I get to the window of mail merge, I see the connected database but when I press OK nothing happens, when the printer is marked, when the file is marked it opens the “save” dialog, I enter a file name but no file is been produced and no error message. I use Ubuntu 14.04 LibreOffice 5.0 and the database is a remote MYSQL database connected via Base local file. Local databases are not working as well. I have seen this problem reported 2 years ago but I did not find any fix our solution.
Thank you
Hanan
Comment 1 Hanan Sela 2015-09-03 04:18:49 UTC
I have tried the same procedure in adjacent Windows XP machine with Libreoffice 4.3 with the same database and I get the labels printed.
Comment 2 Hanan Sela 2015-09-06 11:47:57 UTC
  the workaround is:killing and Restarting soffice.bin after saving the template as odt. see: https://ask.libreoffice.org/en/question/43349/print-label-merge-fail/?answer=57322#post-id-57322
Comment 3 David Cousens 2015-09-10 14:42:34 UTC
I have experienced the same problem or very similar problem in Libre Office 5.0.0.5 running on Linux Mint Raphaela (17.2). I had a database (created in Base from a spreadsheet file) with 24 name and address records in it which were to be printed on an Avery label template (A4 J8165) using 8 per page. When the print dialog was first run, no labels at all were printed. Using the " killall soffice.bin" workaround after saving the file and then reopening the file after killing the process somehow allowed the last 8 of the 24 records selected to be printed out correctly but the first 16 records just disappeared. Repeating the procedure and then selecting the first 8 records again produced no output as did repeating it with the second set of 8 records.

I am running the openjdk-7-jre on the above system.

Not a printer problem as I successfully print multiple page documents from LibreOffice all the time. The whole mail merge approach seems to be problematical as the merged document does not appear to be produced before printing so one is never sure where the problem lies - in the creation of the merge or the printing of it.

This appears to have been a long standing bug on Ubuntu systems looking back through previous bug reports.
Comment 4 Alex Thurgood 2015-09-11 09:59:20 UTC
@Hanan, David : just so I understand correctly : these problems only occur with the distrib provided versions of LibreOffice ?

Have either of you tried with a current TDF-provided build of LibreOffice ? If it works in the official TDF versions, then the problem is with the the distrib provided packages.
Comment 5 Hanan Sela 2015-09-12 20:27:42 UTC
Hello Alex
I did not try other distros, but I have seen old posts about this problem. I can try it in a few weeks with the current TDF provided distro, when I get back to work.
Comment 6 Xisco Faulí 2016-09-11 13:55:59 UTC Comment hidden (obsolete)
Comment 7 Xisco Faulí 2016-10-10 10:43:40 UTC
Dear Bug Submitter,

Please read this message in its entirety before proceeding.

Your bug report is being closed as INSUFFICIENTDATA due to inactivity and
a lack of information which is needed in order to accurately
reproduce and confirm the problem. We encourage you to retest
your bug against the latest release. If the issue is still
present in the latest stable release, we need the following
information (please ignore any that you've already provided):

a) Provide details of your system including your operating
   system and the latest version of LibreOffice that you have
   confirmed the bug to be present

b) Provide easy to reproduce steps – the simpler the better

c) Provide any test case(s) which will help us confirm the problem

d) Provide screenshots of the problem if you think it might help

e) Read all comments and provide any requested information

Once all of this is done, please set the bug back to UNCONFIRMED
and we will attempt to reproduce the issue. Please do not:

a) respond via email 

b) update the version field in the bug or any of the other details
   on the top section of our bug tracker

Warm Regards,
QA Team

MassPing-NeedInfo-20161010