Bug 94282 - Confusing error during install
Summary: Confusing error during install
Status: RESOLVED DUPLICATE of bug 69043
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: Installation (show other bugs)
Version:
(earliest affected)
4.4.5.2 release
Hardware: Other Windows (All)
: medium normal
Assignee: Not Assigned
URL:
Whiteboard:
Keywords:
Depends on:
Blocks:
 
Reported: 2015-09-16 15:55 UTC by Bob Harvey
Modified: 2018-03-02 10:55 UTC (History)
3 users (show)

See Also:
Crash report or crash signature:


Attachments
Screen grab of unhelpful dialogue (37.02 KB, image/jpeg)
2015-09-16 15:55 UTC, Bob Harvey
Details

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Description Bob Harvey 2015-09-16 15:55:25 UTC
Created attachment 118775 [details]
Screen grab of unhelpful dialogue

During installation I got the attached dialogue

Now whilst I don't doubt that every word of it was true, it was not what one might call helpful.  Task manager does not show process ID numbers, and in any case is a poor way to close programmes.  But it also did not show a single thing called "Microsoft Windows Search Filter Host" or any rearrangment of those words.

All I had to do to continue installation was to close the windows explorer window (from which I had launced the MSI file)[1], and tell it to retry.  But nothing about the dialogue would suggest doing that to the less than initiated.  

I thought you might want to think about that.


[1] I suspect that if I had had more than one explorer open I would have had to close all of them, of course
Comment 1 raal 2015-09-16 17:57:10 UTC
Related to bug 69066
Comment 2 Bob Harvey 2016-01-18 08:48:54 UTC
This did not happen on my recent update from version 4 to version 5, nor on the subsequent update for 5.0.4.2.  Both of those were on Windows 10, my original report was on Windows 8.1

That does not alter my opinion of the wording of the dialogue, of course, but it might affect the project's prioritising of it.
Comment 3 Aron Budea 2016-05-06 21:59:55 UTC
I agree that dialog is not informative. Unfortunately Files in Use is a Windows Installer feature, and what is displayed there is up to Windows, and not the installed application.

For your information, "Microsoft Windows Search Filter Host" is a system service, that's why there was no such name among tasks in Task Manager, however showing PIDs can be enabled in View/Select Column, and system processes can be included with "Show processes from all users" button. Alternatively there's a Services tab, which lists PIDs for running services.

Apparently, Windows Installer has a Restart Manager feature to make updating files in use more convenient, but I have no information on how LO's installer is set up.
Comment 4 tommy27 2016-12-18 19:52:34 UTC
@Bob
has this issue appeared again during 5.1.x or 5.2.x upgrades?
status NEEDINFO

set it back to UNCONFIRMED if issue is stil present or WORKSFORME if bug is gone
Comment 5 Bob Harvey 2017-01-09 10:05:24 UTC
It hasn't gone wrong during V5 installs, so I don't know if it is fixed or not.
Comment 6 tommy27 2017-01-09 10:31:12 UTC
let's label this as RESOLVED WORKSFORME
revert it to NEW if the bug appears again.
Comment 7 Harald Koester 2018-03-02 10:55:36 UTC

*** This bug has been marked as a duplicate of bug 69043 ***