When attempting to Save | Save As | Save Copy in XLS format on HP Stream notebook with either Windows 8 or Windows 10, LO Calc issues this message in a popup window entitled LibreOffice 5.0.2.2: . Error saving the document [filename without .extension] . Read-Error. . File could not be opened This read error is reported on every attempted Save, even where the target filename does not exist. This happens only on my new "out of the box" HP Stream notebook (which the retailer (UK's Currys/PCWorld) refuse to accept as faulty. It also occurs after LO uninstall+redownload+reinstall; and with the current version of Open Office; and with LibreOffice Still (v4.4.5.2). It happens even with a simple spreadsheet with a single character "A" in the only occupied cell of the only occupied sheet. It does not happen with Save As .ods or .xlsx. It does not happen on any other PC or notebook I have (with Windows versions ranging from XP to 10). While an obvious workaround would be to save in xlsx format, for compatibility with my old-technology peers, I would prefer to use xls.
Hi Pete - Wow this one is going to be nearly impossible to triage if it literally happens with a single type of computer. That being said can you do a couple things for us and report back: 1) Fresh profile (uninstalling does not purge your profile): https://wiki.documentfoundation.org/UserProfile Version filed is oldest version that shows the issue so I'm going to go ahead and change that per your comment. Lastly, Can you test with an older version of LibreOffice (perhaps 4.0): http://downloadarchive.documentfoundation.org/libreoffice/old/ There is a very good chance that this gets closed as NOTOURBUG but let's start with that. Mark as UNCONFIRMED after reporting back. Thanks!
Created attachment 119722 [details] Screenprint showing "Read-Error" message on Save As XLS - LO v5.0.2.2
(In reply to Joel Madero from comment #1) > Hi Pete - > > Wow this one is going to be nearly impossible to triage if it literally > happens with a single type of computer. > > That being said can you do a couple things for us and report back: > > 1) Fresh profile (uninstalling does not purge your profile): > https://wiki.documentfoundation.org/UserProfile > > > Version filed is oldest version that shows the issue so I'm going to go > ahead and change that per your comment. > > Lastly, > > Can you test with an older version of LibreOffice (perhaps 4.0): > http://downloadarchive.documentfoundation.org/libreoffice/old/ > > There is a very good chance that this gets closed as NOTOURBUG but let's > start with that. Mark as UNCONFIRMED after reporting back. Thanks! Hi Joel, Thanks for your prompt reply. Here is my feedback. I had not previously deleted my LO profile. Now, instead of deleting it, I renamed its containing directory "4" (in C:/Windows/Users/xxxx/AppData/Roaming/LibreOffice/). When I restarted LO, directory "4" was recreated. The problem still occurred. I then uninstalled LO; download & installed v4.0.0.1; and again renamed profile directory "4". The problem still occurred. I then uninstalled LO; download & installed v3.3.0 (the earliest in the archive folder whose URL you provided); and again renamed profile directory "4". This time profile directory "3" was created and the problem still occurred. I have amended the version in this ticket's metadata. Also: 1. There are strong similarities between my problem and that of Bugzilla issue 122824 (closed as "resolved irreproducible" in Nov 2013). 2. In the next hour I will open a bug report for a LO Writer hang/loop on Save As DOC. Since this shares the same happens/does not happen/version details, the two problems could be related. The recently-attached screenshot is FYI. I don't believe it contains any info I have not already included in this ticket. If there is anything I can do to create diagnostics for this, please let me know.
The possibly-related problem in LibreOffice Calc is reported in: https://bugs.documentfoundation.org/show_bug.cgi?id=95163
Created attachment 119728 [details] Screenprint showing "Read-Error" message on Save As XLS - LO v4.0.0.1
Hi Pete - Is this directory specific? Local save or network save? Trying to diagnose this is a chore :)
Eike - this one is super interesting, was wondering if you have any suggestions as to how to triage it.
Hello Joel, I believe I have found the cause: The HP Stream notebook is delivered with a 32Gb SSD drive. Mine came with Windows 8. Because I wanted to upgrade to Windows 10 and there was insufficient hard drive space to do this, I installed a new 64Gb class 10 Sandisk micro SDXC card in the notebook's micro SD slot (a reputable make with fast access times). After upgrading to Windows 10, I left the SDXC card in place and re-located the "My Documents" folder to it. This is the folder I was using for my LibreOffice documents. During my own investigations into the problem I noticed that a specific file that always caused problems, no longer did so after I moved it to the "C" drive. It turns out this was not a coincidence. When I bought the SDXC card it arrived pre-formatted as FAT. After I reformatted it as NTFS the problems vanished - I was unable to recreate them. Problem (apparently) solved, even if I don't understand why it occurred with a FAT-formatted SD card. Thank you to those who replied to this ticket and others who may have considered the symptoms I reported and been as perplexed as I was. Because I don't know whether the low-level code that interacts with an SD device is LibreOffice logic or somewhere in the notebook's drivers, I don't know enough to be able to mark this ticket as Resolved/Wontfix or Resolved/Notabug or Resolved/Notourbug. Please can a moderator close this as appropriate.