Bug 95819 - EDITING: Screen updates only when moving the mouse
Summary: EDITING: Screen updates only when moving the mouse
Status: RESOLVED INSUFFICIENTDATA
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: Impress (show other bugs)
Version:
(earliest affected)
5.0.3.2 release
Hardware: x86-64 (AMD64) Linux (All)
: medium normal
Assignee: Not Assigned
URL:
Whiteboard:
Keywords:
Depends on:
Blocks:
 
Reported: 2015-11-14 11:48 UTC by Callegar
Modified: 2017-03-28 08:13 UTC (History)
2 users (show)

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Crash report or crash signature:


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Description Callegar 2015-11-14 11:48:11 UTC
Hi, I am seeing the issue on a machine with the following configuration:

- Kubuntu linux 15.10 64 bit

X.Org X Server 1.17.2
Intel driver 2.99.917 (+git 20150808 as shipped by ubuntu)
libdrm 2.4.94
mesa 11.0.2
kernel 4.2.0

- Intel haswell laptop
Intel Corporation Crystal Well Integrated Graphics Controller (rev 08)

The issue seems to be triggered by using Libreoffice 5.0.3 impress for a sufficiently long time. It is visible in the slide editing mode, not in presentation.

When you start using Libreoffice Impress everything is fine.

After some use, the screen stops updating. For instance, you press page down and the slide you are working on does not change. Or you click on an object handle and the latter does not appear as selected. However, as soon as you move the mouse, the screen gets updated.

Note that the issue does not happen immediately. You need to use Libreoffice on a complex document for about 30-60 minutes before seeing the issue.

It is unclear to me if this is an issue with Libreoffice or with the Intel driver, but I see it only in Libreoffice.
Comment 1 Buovjaga 2015-11-15 17:42:04 UTC
Do you have this setting enabled: Tools - Options - LibO - View - Use OpenGL for all rendering

Set to NEEDINFO.
Change back to UNCONFIRMED after you have provided the information.
Comment 2 Callegar 2015-11-22 10:31:30 UTC
No, I did not have Use OpenGL for all rendering. Now I do and weirdly things are a better.

In the meantime I got a message from Chris Wilson from Intel suggesting that I may also be hitting a bug in the intel drivers that has recently been fixed, causing the exhaustion of resources.
Comment 3 Buovjaga 2015-11-22 10:38:25 UTC
Ok, nice.. let's hope the Intel driver update fixes it.
Comment 4 Aron Budea 2016-08-11 03:14:43 UTC
Could you check again with recent drivers and a recent LibreOffice version?
Comment 5 QA Administrators 2017-03-01 10:41:10 UTC Comment hidden (obsolete)
Comment 6 QA Administrators 2017-03-28 08:13:08 UTC
Dear Bug Submitter,

Please read this message in its entirety before proceeding.

Your bug report is being closed as INSUFFICIENTDATA due to inactivity and
a lack of information which is needed in order to accurately
reproduce and confirm the problem. We encourage you to retest
your bug against the latest release. If the issue is still
present in the latest stable release, we need the following
information (please ignore any that you've already provided):

a) Provide details of your system including your operating
   system and the latest version of LibreOffice that you have
   confirmed the bug to be present

b) Provide easy to reproduce steps – the simpler the better

c) Provide any test case(s) which will help us confirm the problem

d) Provide screenshots of the problem if you think it might help

e) Read all comments and provide any requested information

Once all of this is done, please set the bug back to UNCONFIRMED
and we will attempt to reproduce the issue. Please do not:

a) respond via email 

b) update the version field in the bug or any of the other details
   on the top section of our bug tracker

Warm Regards,
QA Team

MassPing-NeedInfo-20170328