Bug 97199 - Documents suddenly unreadable.
Summary: Documents suddenly unreadable.
Status: RESOLVED WORKSFORME
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: LibreOffice (show other bugs)
Version:
(earliest affected)
4.3.7.2 release
Hardware: Other macOS (All)
: medium normal
Assignee: Not Assigned
URL:
Whiteboard:
Keywords:
Depends on:
Blocks:
 
Reported: 2016-01-17 04:05 UTC by gloriamundiart
Modified: 2016-01-17 22:26 UTC (History)
2 users (show)

See Also:
Crash report or crash signature:

Attachments
Research notes on the author Ford Madox Ford (72.90 KB, application/vnd.oasis.opendocument.text)
2016-01-17 21:49 UTC, gloriamundiart 		Details
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Description gloriamundiart 2016-01-17 04:05:04 UTC 
All text documents suddenly appear in a font of all capital "A"s inside squares.  Cannot read documents at all.
Comment 1 Usama 2016-01-17 05:16:44 UTC 
Hello,

Thank you for reporting the bug. Please attach a sample document, as this makes it easier for us to verify the bug. Also, Could you please specify if this problem is present if you change the document font or if it's related to a language other than English.

I have set the bug's status to 'NEEDINFO'. Please change it back to 'UNCONFIRMED' once the requested document is provided.
(Please note that the attachment will be public, remove any sensitive information before attaching it. 
See https://wiki.documentfoundation.org/QA/FAQ#How_can_I_eliminate_confidential_data_from_a_sample_document.3F for help on how to do so.)
Comment 2 MM 2016-01-17 13:16:11 UTC 
Try to reset your user profile first: https://wiki.documentfoundation.org/UserProfile#Resolving_corruption_in_the_user_profile
Comment 3 gloriamundiart 2016-01-17 16:48:58 UTC 
Have responded to Usama Akkad.  Waiting response.
Comment 4 Jean-Baptiste Faure 2016-01-17 21:36:16 UTC 
(In reply to gloriamundiart from comment #3)
> Have responded to Usama Akkad.  Waiting response.

Please, do not answer by mail, answer in the bugzilla website only.

Best regards. JBF
Comment 5 gloriamundiart 2016-01-17 21:49:03 UTC 
Created attachment 122048 [details]
Research notes on the author Ford Madox Ford

Re problem of documents suddenly unreadable, answers to questions from Usama:

1.  All of the affected documents are in English.

2.  I have tried changed the document font, with no effect.

3.  There is no concern about privacy in the attached document.
Comment 6 Jean-Baptiste Faure 2016-01-17 22:13:50 UTC 
No problem for me with your document. Did you try to reset your user profile as suggested in comment #2 ?

Best regards. JBF
Comment 7 gloriamundiart 2016-01-17 22:26:57 UTC 
Hello JBF.  Problem appears solved.  I tried starting a new document and it was appearing as the capital A's again.  THEN I tried changing the font to courier from the default of Liberation Serif (that I didn't set in the first place) and suddenly my text was my text as written.  I tried several other fonts and they all worked fine.  I have gone back and changed the fonts for the few other documents I had, closed them, reopened them, and they were still fine.

Cause of problem?  Something wrong with the Liberation Serif font.  Explanation?  Who knows?  Solution?  Stay away from that font at all times.

My problem is solved, but you might want to look into whether anyone else is having problems with the LS font.

Thanks!

David