LibreOffice 5.1 - Fatal Error SEH Exception: ACCESS VIOLATION Immediately after installing and opening a LO Writer file (.docx) or (.odt) the application crashes.
LibreOffice_5.1.0.3_Win_x86.msi LibreOffice_5.1.0.3_Win_x86_helppack_en-US.msi
@Joe Fisher, Please clip the Help -> About details and also give use some details of your Windows OS (run msinfo32.exe) Thanks.
Created attachment 122293 [details] output from msinfo32.exe
Windows 7 Enterprise, 64 bit OS Dell Vostro 2420 Intel i3-2328M, 16 GB RAM, 500 GB Samsung EVO 850 SSD
@Joe, Hmm, the Intel HD 3000 GPU may be at fault. The 9.17.10.4229 driver looks reasonably current but I believe it maxes out at OpenGL 3.1 support. Please disable OpenGL (Tools -> Options -> View and restart) and test again. The %APPDATA%\LibreOffice\4\cache\opengl_device.log should confirm. Also, might post up a sample OOXML or ODF text document that is causing you issues. We'd be looking for the document content that is faulting. Are the other modules behaving, just Writer? Or, do all modules crash?
Created attachment 122300 [details] opengl_device.log Here's the opengl_device.log file just after I unchecked "use OpenGL" and closed LibreOffice. Now when I reload the (.docx) and (.odt) file the program doesn't crash. I'm not sure if there are any other problems but I'll further test Monday evening.
Suspect issue with this Intl HD 3000 GPU and driver passing the OpenGL blacklist when it should not. Adding to bug 93529
I have reported this before as bug 96546 Meeks marked it as fixed, but that was only for OGL not being automatically disabled after crash. Unfortunately the automatic disabling still doesn't work. When I was testing this, a 5.1 with a fresh profile had correctly disabled OpenGL according to the blacklist. It appears this is not the case for Joe Fisher :( I am sure we will hear more about the status of this from Monsieur Meeks after he returns from FOSDEM.
Michael Meeks committed a patch related to this issue. It has been pushed to "master": http://cgit.freedesktop.org/libreoffice/core/commit/?id=ce81a477d228277f44e96356e85d92467eb7a0b9 tdf#97458 - remove unused intel opengl driver version special-casing. It will be available in 5.2.0. The patch should be included in the daily builds available at http://dev-builds.libreoffice.org/daily/ in the next 24-48 hours. More information about daily builds can be found at: http://wiki.documentfoundation.org/Testing_Daily_Builds Affected users are encouraged to test the fix and report feedback.
Michael Meeks committed a patch related to this issue. It has been pushed to "libreoffice-5-1": http://cgit.freedesktop.org/libreoffice/core/commit/?id=22b852788d94ecacde533e3961a3535ef2a89f7d&h=libreoffice-5-1 tdf#97458 - remove unused intel opengl driver version special-casing. It will be available in 5.1.1. The patch should be included in the daily builds available at http://dev-builds.libreoffice.org/daily/ in the next 24-48 hours. More information about daily builds can be found at: http://wiki.documentfoundation.org/Testing_Daily_Builds Affected users are encouraged to test the fix and report feedback.
*** Bug 97493 has been marked as a duplicate of this bug. ***
Trying to collect all of these apparent black-listing failures in one-place. *** This bug has been marked as a duplicate of bug 96546 ***