Bug 97611 - Black Screen
Summary: Black Screen
Status: RESOLVED INSUFFICIENTDATA
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: LibreOffice (show other bugs)
Version:
(earliest affected)
unspecified
Hardware: All Windows (All)
: medium normal
Assignee: Not Assigned
URL:
Whiteboard:
Keywords:
Depends on:
Blocks:
 
Reported: 2016-02-06 13:46 UTC by David Hilton
Modified: 2016-10-10 11:13 UTC (History)
1 user (show)

See Also:
Crash report or crash signature:


Attachments
Screenshot of black screen (39.25 KB, image/png)
2016-02-06 13:46 UTC, David Hilton
Details

Note You need to log in before you can comment on or make changes to this bug.
Description David Hilton 2016-02-06 13:46:12 UTC
Created attachment 122417 [details]
Screenshot of black screen

On startup I get a black screen. I've tried removing LibreOffice and re-installing (twice) but no joy. I've tried renaming the user file and restarting but still get a black screen.
See attachment for screenshot.
On some occasions, I move the mouse pointer around the screen and in different places see a white rectangle which disappears instantly. The rectangle has different dimensions at different screen locations.
I have no means of viewing any of my LibreOffice files, please help.
Comment 1 MM 2016-02-06 19:43:12 UTC
Think you've put on opengl. If yes, you should try to turn if off.

Check for registrymodifications.xcu in: C:\Users\<username>\AppData\Roaming\LibreOffice\4\user and open it with a text editor.

If you can't find appdata ->  View > Hidden items

Then change 'UseOpenGL' to false and save.
Comment 2 raal 2016-02-06 20:11:10 UTC
Hello,
use registry file 
https://bugs.documentfoundation.org/attachment.cgi?id=118060

from this site: https://wiki.documentfoundation.org/OpenGL#Crash_on_program_start

and let us know if it help.
Comment 3 Xisco Faulí 2016-09-11 21:53:15 UTC Comment hidden (obsolete)
Comment 4 Xisco Faulí 2016-10-10 11:13:25 UTC
Dear Bug Submitter,

Please read this message in its entirety before proceeding.

Your bug report is being closed as INSUFFICIENTDATA due to inactivity and
a lack of information which is needed in order to accurately
reproduce and confirm the problem. We encourage you to retest
your bug against the latest release. If the issue is still
present in the latest stable release, we need the following
information (please ignore any that you've already provided):

a) Provide details of your system including your operating
   system and the latest version of LibreOffice that you have
   confirmed the bug to be present

b) Provide easy to reproduce steps – the simpler the better

c) Provide any test case(s) which will help us confirm the problem

d) Provide screenshots of the problem if you think it might help

e) Read all comments and provide any requested information

Once all of this is done, please set the bug back to UNCONFIRMED
and we will attempt to reproduce the issue. Please do not:

a) respond via email 

b) update the version field in the bug or any of the other details
   on the top section of our bug tracker

Warm Regards,
QA Team

MassPing-NeedInfo-20161010