Bug 97787 - OpenGL Black-list entry
Summary: OpenGL Black-list entry
Status: RESOLVED INSUFFICIENTDATA
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: UI (show other bugs)
Version:
(earliest affected)
5.1.0.3 release
Hardware: x86-64 (AMD64) Windows (All)
: medium normal
Assignee: Not Assigned
URL:
Whiteboard:
Keywords:
Depends on:
Blocks:
 
Reported: 2016-02-12 07:45 UTC by Thomas Krumbein
Modified: 2017-05-02 11:34 UTC (History)
2 users (show)

See Also:
Crash report or crash signature:


Attachments
OpenGL enabled (78.41 KB, image/jpeg)
2016-02-12 07:45 UTC, Thomas Krumbein
Details
Property of Display-port (83.21 KB, image/jpeg)
2016-02-12 12:06 UTC, Thomas Krumbein
Details

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Description Thomas Krumbein 2016-02-12 07:45:08 UTC
Created attachment 122562 [details]
OpenGL enabled

On my Computer:

Lenovo Ultrabook HD display the OpenGL Renderuing fails. 

not active icons become a gray square visibility (see screenshot).

disable OpenGL will fix the problem.

So: Add to blacklist:

Prozessor: Intel core i5 - 4200 CPU @ 1.6 - 2.3 GHz
RAM 8 GB

Windows 10 64 Bit

Graphic:  --> Intel HD Graphics family  (I guess shared...)

LibO 5.1.0.3  32 build Windows.
Comment 1 Buovjaga 2016-02-12 08:20:47 UTC
Please paste here the contents of your:
C:\Users\Thomas\AppData\Roaming\LibreOffice\4\cache\opengl_device.log
Comment 2 Thomas Krumbein 2016-02-12 08:44:39 UTC
DriverVersion: 20.19.15.4331
DriverDate: 11-18-2015
DeviceID: PCI\VEN_8086&DEV_0A16&SUBSYS_397817AA&REV_09
AdapterVendorID: 0x8086
AdapterDeviceID: 0x0a16
AdapterSubsysID: 0x397817aa
DeviceKey: System\CurrentControlSet\Control\Video\{CB2AB36C-76D0-4252-9BD2-C49C957E6517}\0000
DeviceString: Intel(R) HD Graphics Family
Comment 3 Michael Meeks 2016-02-12 09:04:21 UTC
Wow - that is an interesting driver version:

DriverVersion: 20.19.15.4331

I guess its a Windows 10 driver =)

Can you give me more hardware details ? what is the HD graphics you're using ?

I wonder if we have a combination of old hardware (eg. HD3000) and newer driver versions - which would be bad.

If you can get to the Device Manager - what does it say under "Display adapters" - the full details of the Intel(R) HD Graphics <NNN> - or whatever it says would be much appreciated.

Thanks for filing !
Comment 4 Michael Meeks 2016-02-12 09:06:45 UTC
Oooh - also, can you try the latest 5.1.1 RC1 ? we have a number of quite important GL fixes in there too ... http://dev-builds.libreoffice.org/pre-releases/win/ etc. ...
Comment 5 Thomas Krumbein 2016-02-12 12:06:23 UTC
Hey Michael,

Hmm, Hardware is: Lenovo Yoga 2 Pro - one of the first Convertible with display 3200*1800.
I guess, it is now 3 years old?

I add a screenshot of the display properties so you can take out the wanted information ;)

Best regards
Thomas

IPS: I will try the 5.1.1. after the show next week:)
Comment 6 Thomas Krumbein 2016-02-12 12:06:52 UTC
Created attachment 122572 [details]
Property of Display-port
Comment 7 Xisco Faulí 2016-09-11 21:47:50 UTC Comment hidden (obsolete)
Comment 8 Buovjaga 2016-09-12 19:54:42 UTC
Thomas: so how is the situation with 5.2.1?
Comment 9 Thomas Krumbein 2016-09-13 16:35:37 UTC
sorry, i cannot install all versions on all my production computers.

This ticket was originally ask by ??? - I don't know who ask me to open this bug, so that the black list can be complete.

I submit those informations. 

computer runs without any problems - I still have diabled OpenGL.

so... at the moment I will not change anything.
Comment 10 Buovjaga 2016-09-13 17:31:54 UTC
(In reply to Thomas Krumbein from comment #9)
> sorry, i cannot install all versions on all my production computers.
> 
> This ticket was originally ask by ??? - I don't know who ask me to open this
> bug, so that the black list can be complete.
> 
> I submit those informations. 
> 
> computer runs without any problems - I still have diabled OpenGL.
> 
> so... at the moment I will not change anything.

But you said: "IPS: I will try the 5.1.1. after the show next week:)"

You can install several versions in parallel on Windows with this tool: https://wiki.documentfoundation.org/SI-GUI
With the tool you can update the profile location, so each LibreOffice uses its own profile and will not mess with each other.
Comment 11 Thomas Krumbein 2016-09-13 18:36:16 UTC
>> But you said: "IPS: I will try the 5.1.1. after the show next week:)"

Yes. But read exactly: 
"> sorry, i cannot install all versions on all my production computers."

I do have 5 computers with mainly Win and one Linux as production mashines and one test-maschine. And I will not install every version on all maschines;))

And yes, I did have installed the 5.1.1, the 5.1.2, 5.2.0.0, 5.2.0.1.... and so on - newest version is 5.3.0.0 - but sorry - not on all maschines.

So - close this bug if you are not interested in this informations and sorry to disturb your circles ...
Comment 12 Buovjaga 2016-09-14 05:08:49 UTC
(In reply to Thomas Krumbein from comment #11)
> So - close this bug if you are not interested in this informations and sorry
> to disturb your circles ...

Michael Meeks was interested in your results with a newer version and there is no reason to close this. However, we do have the general limit of 7 months in NEEDINFO without any changes. I'll set this to NEEDINFO again and hopefully you have time during the next 7 months to try with OpenGL enabled on the Lenovo Ultrabook.
Comment 13 QA Administrators 2017-03-28 08:18:12 UTC Comment hidden (obsolete)
Comment 14 QA Administrators 2017-05-02 11:34:33 UTC
Dear Bug Submitter,

Please read this message in its entirety before proceeding.

Your bug report is being closed as INSUFFICIENTDATA due to inactivity and
a lack of information which is needed in order to accurately
reproduce and confirm the problem. We encourage you to retest
your bug against the latest release. If the issue is still
present in the latest stable release, we need the following
information (please ignore any that you've already provided):

a) Provide details of your system including your operating
   system and the latest version of LibreOffice that you have
   confirmed the bug to be present

b) Provide easy to reproduce steps – the simpler the better

c) Provide any test case(s) which will help us confirm the problem

d) Provide screenshots of the problem if you think it might help

e) Read all comments and provide any requested information

Once all of this is done, please set the bug back to UNCONFIRMED
and we will attempt to reproduce the issue. Please do not:

a) respond via email 

b) update the version field in the bug or any of the other details
   on the top section of our bug tracker

Warm Regards,
QA Team

MassPing-NeedInfo-20170502