Created attachment 123313 [details] My presentation after an Impress crash Impress crashes when I was saving my presentation. After the crash I tried to use the recovery wizard but even the wizard said it was recovered, it wasn't. I attached the file to this bug. I hope it could help the developers to fix this kinda problem because the software is a nice one and I really wanna use it instead of PowerPoint. Good luck to fix the bugs and keep doing what you are doing. Make the world better !!!!
I find out that the problem is linked to the options in LibreOffice in the menu Tools/Options/View - Use hardware acceleration - Use anti-aliasing - Use OpenGL for all rendering (on restart) When I enable of of these options the application "Impress" crashes or shows only half of some slides. It seems the application cannot render the image in a good way.
Created attachment 123314 [details] The options which make Impress crashes
Could you indicate your LO version? What's the brand and model of your graphic card? Is the last stable driver installed? (above all for OpenGl part)
I have no idea if the info about my hardware can help someone but I use : - A nVidia graphic card GeForce GTX 960 (driver version 362.00) - OS : Windows 10 x64
The driver version is the latest one (1st march 2016). It's the first time I use Bugzilla and I am not a developer so I don't exactly know what "Status" I should put. Sorry if I'm wrong.
Unconfirmed is ok here since indeed you answered the questions + nobody has reproduced yet this problem. About graphic card, it may be important for OpenGL because some versions are blacklisted on LO (see http://opengrok.libreoffice.org/xref/core/vcl/opengl/opengl_blacklist_windows.xml#23). If your case is the blacklist, LO won't use OpenGL. But, you can force it by enabling the checkbox "Force OpenGL". (it can be useful for example for devs who would like to debug). Would it be possible you attach a backtrace (see https://wiki.documentfoundation.org/QA/BugReport/Debug_Information#Windows:_How_to_get_a_backtrace)?
Please give LibreOffice version info. Please paste contents of this: C:\Users\User\AppData\Roaming\LibreOffice\4\cache\opengl_device.log Set to NEEDINFO. Change back to UNCONFIRMED after you have provided the information and maybe tried to get a backtrace.
(In reply to Buovjaga from comment #7) > Please give LibreOffice version info. LO 5.1.0.3 Contens of the file : C:\Users\User\AppData\Roaming\LibreOffice\4\cache\opengl_device.log DriverVersion: 10.18.13.6451 DriverDate: 3-7-2016 DeviceID: PCI\VEN_10DE&DEV_1401&SUBSYS_36921458&REV_A1 AdapterVendorID: 0x10de AdapterDeviceID: 0x1401 AdapterSubsysID: 0x36921458 DeviceKey: System\CurrentControlSet\Control\Video\{49337854-FECE-4C19-81C3-BCF34BB57433}\0000 DeviceString: NVIDIA GeForce GTX 960 Here is the debug part I get with Visual Studio from the process soffice.bin (impress). I am not a developer at all and I am not sure I use the debug mode in a correct way. Do you have a video which shows how to get information from debugger on Windows 7 ir higher ? : 'soffice.bin' (Win32): Loaded 'C:\Program Files (x86)\LibreOffice 5\program\updatefeedlo.dll'. User canceled automatic symbol loading. Exception thrown at 0x74E9DAD8 in soffice.bin: Microsoft C++ exception: com::sun::star::ucb::InteractiveAugmentedIOException at memory location 0x16B0EC70. Exception thrown at 0x74E9DAD8 in soffice.bin: Microsoft C++ exception: com::sun::star::ucb::InteractiveAugmentedIOException at memory location 0x16B0EC60. The thread 0x1060 has exited with code 0 (0x0). 'soffice.bin' (Win32): Loaded 'C:\Program Files (x86)\LibreOffice 5\program\ucpchelp1.dll'. User canceled automatic symbol loading. Exception thrown at 0x74E9DAD8 in soffice.bin: Microsoft C++ exception: com::sun::star::ucb::InteractiveAugmentedIOException at memory location 0x014CE3A0. Exception thrown at 0x74E9DAD8 in soffice.bin: Microsoft C++ exception: com::sun::star::ucb::InteractiveAugmentedIOException at memory location 0x014CE330. Exception thrown at 0x74E9DAD8 in soffice.bin: Microsoft C++ exception: com::sun::star::ucb::InteractiveAugmentedIOException at memory location 0x014CE390. Exception thrown at 0x74E9DAD8 in soffice.bin: Microsoft C++ exception: com::sun::star::ucb::InteractiveAugmentedIOException at memory location 0x014CE320. Exception thrown at 0x74E9DAD8 in soffice.bin: Microsoft C++ exception: com::sun::star::container::NoSuchElementException at memory location 0x014CEE00. 'soffice.bin' (Win32): Loaded 'C:\Program Files (x86)\LibreOffice 5\program\slideshowlo.dll'. User canceled automatic symbol loading. 'soffice.bin' (Win32): Loaded 'C:\Program Files (x86)\LibreOffice 5\program\OGLTranslo.dll'. User canceled automatic symbol loading. 'soffice.bin' (Win32): Loaded 'C:\Program Files (x86)\LibreOffice 5\program\canvasfactorylo.dll'. User canceled automatic symbol loading. 'soffice.bin' (Win32): Loaded 'C:\Program Files (x86)\LibreOffice 5\program\vclcanvaslo.dll'. User canceled automatic symbol loading. Exception thrown at 0x74E9DAD8 in soffice.bin: Microsoft C++ exception: com::sun::star::beans::UnknownPropertyException at memory location 0x014CEE04. Exception thrown at 0x74E9DAD8 in soffice.bin: Microsoft C++ exception: com::sun::star::ucb::NameClashException at memory location 0x014CDDD0. Exception thrown at 0x68FA0706 (nvoglv32.dll) in soffice.bin: 0xC0000005: Access violation writing location 0x1610F000. Thanks for the help.
(In reply to Didier from comment #8) > Here is the debug part I get with Visual Studio from the process soffice.bin > (impress). I am not a developer at all and I am not sure I use the debug > mode in a correct way. Do you have a video which shows how to get > information from debugger on Windows 7 ir higher ? : Well here is an older video (using XP), but the process with Windbg is still the same: https://www.youtube.com/watch?v=fppBTs215yc Download is of course from some other source as time went by..
reproduced on: LibreOffice_5.2.2.2_Linux_x86-64_deb not reproduced on: LibreOffice_5.2.3.3_Linux_x86-64_deb
Could you please try to reproduce it with the latest version of LibreOffice from https://www.libreoffice.org/download/libreoffice-fresh/ ? I have set the bug's status to 'NEEDINFO'. Please change it back to 'UNCONFIRMED' if the bug is still present in the latest version.
Dear Bug Submitter, This bug has been in NEEDINFO status with no change for at least 6 months. Please provide the requested information as soon as possible and mark the bug as UNCONFIRMED. Due to regular bug tracker maintenance, if the bug is still in NEEDINFO status with no change in 30 days the QA team will close the bug as INSUFFICIENTDATA due to lack of needed information. For more information about our NEEDINFO policy please read the wiki located here: https://wiki.documentfoundation.org/QA/Bugzilla/Fields/Status/NEEDINFO If you have already provided the requested information, please mark the bug as UNCONFIRMED so that the QA team knows that the bug is ready to be confirmed. Thank you for helping us make LibreOffice even better for everyone! Warm Regards, QA Team MassPing-NeedInfo-Ping-20170727
Dear Bug Submitter, Please read this message in its entirety before proceeding. Your bug report is being closed as INSUFFICIENTDATA due to inactivity and a lack of information which is needed in order to accurately reproduce and confirm the problem. We encourage you to retest your bug against the latest release. If the issue is still present in the latest stable release, we need the following information (please ignore any that you've already provided): a) Provide details of your system including your operating system and the latest version of LibreOffice that you have confirmed the bug to be present b) Provide easy to reproduce steps – the simpler the better c) Provide any test case(s) which will help us confirm the problem d) Provide screenshots of the problem if you think it might help e) Read all comments and provide any requested information Once all of this is done, please set the bug back to UNCONFIRMED and we will attempt to reproduce the issue. Please do not: a) respond via email b) update the version field in the bug or any of the other details on the top section of our bug tracker Warm Regards, QA Team MassPing-NeedInfo-20170830