Bug 99356 - LibreOffice Calc crashes on a sheet, but works on another similar computer
Summary: LibreOffice Calc crashes on a sheet, but works on another similar computer
Status: RESOLVED WORKSFORME
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: Calc (show other bugs)
Version:
(earliest affected)
5.0.3.2 release
Hardware: x86-64 (AMD64) Linux (All)
: medium normal
Assignee: Not Assigned
URL:
Whiteboard:
Keywords:
Depends on:
Blocks:
 
Reported: 2016-04-16 23:37 UTC by findftp
Modified: 2017-02-16 15:41 UTC (History)
1 user (show)

See Also:
Crash report or crash signature:


Attachments
It is the spreadsheet causing the problem (578.87 KB, application/vnd.oasis.opendocument.spreadsheet)
2016-04-16 23:37 UTC, findftp
Details

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Description findftp 2016-04-16 23:37:27 UTC
Created attachment 124417 [details]
It is the spreadsheet causing the problem

I have a .ods calc file with 6 sheets.
3 of them are sheets which import external CSV data.
1 sheet is empty
1 sheet have some calculations
1 sheet have other calculations

Last sheet makes calculations based on the other sheets.

When I want to remove two specific columns from the last sheet, the applications crashes on the problem computer.
But when I try to do the same on another computer, there is no problem.

Problem computer is a Dell 990 i5, 16GB RAM, 120GBSSD desktop with Quadro FX1800 (nvidia 340 drivers)
Working computer is a Dell Latitude i5, 120GB SSD laptop with standard (intel?) graphics

Both are running libreoffice 5.0.3.2

I ran memtest on problem computer, no defects.
I reduced memory to 8 GB single channel, same problem.
Both run on linux mint 17.3, kernel 3.19.0-32

Removing .config/libreoffice folder in home does not work.
I also tried libreoffice 5.1 and 4.2 but have similar problems.

/var/log/syslog doesn't say anything about the crash.

Sometimes the application crashes also on scrolling in a sheet.

Is there anything else I can try?
Is there any information I could give to solve this problem?
Comment 1 findftp 2016-04-16 23:51:51 UTC
I just removed the quadro card and run the problem dekstop with the onboard graphics.
Now I don't have a problem with the calc file!

Seems to be related to the NVIDIA FX1800 card which I ran with the open source driver, the 304 driver and the 340 driver.

Again, the onboard graphics work.
Comment 2 Julien Nabet 2016-04-17 12:34:08 UTC
3 things you can do:
1) Retrieve a backtrace (see https://wiki.documentfoundation.org/QA/BugReport/Debug_Information#GNU.2FLinux:_How_to_get_a_backtrace)
2) Try with Quaddro card + disable Hardware acceleration (Menu Tools/View, uncheck "Use hardware acceleration")
3) Try with Quaddro card + disable OpenCL (Menu Tools/OpenCL, uncheck both options of OpenCL
Comment 3 findftp 2016-04-17 19:38:33 UTC
I messed around with uninstalling opencl related stuff first before reading your suggestions.
I installed the nvidia-340-updates driver and got a unbootable system.
I changed grub to boot in terminal mode (add 'single' to kernel options) and uninstalled the nvidia-340-updates driver and installed the nvidia-340 driver instead again.

I read your suggestions when I booted the system and applied the HW acceleration and OpenCL you gave.
The file didn't crash anymore!

Then I enabled them again, and saw that the file didn't crash either anymore!

I think I 'fixed' the problem by messing around with uninstalling the opencl stuff. But honestly, I don't know everything I did anymore.

Anyway, my suspicion about driver related stuff was probably right.
Whenever I get similar problems, I'll try out the driver options in LO calc first.

Thank you for your time anyway!
Comment 4 Julien Nabet 2016-04-17 19:58:43 UTC
Ok thank you for feedback.
Let's put this one to WFM.
Of course, don't hesitate to reopen this tracker if you could reproduce this.