After update from Versie: 5.1.0.3 Build ID: 5e3e00a007d9b3b6efb6797a8b8e57b51ab1f737 CPU Threads: 4; OS Version: Windows 6.2; UI Render: GL; Locale: nl-BE (nl_BE) to version 5.1.2.2 Libre Office crashes when opening some .ods files. Libre Office says the file has to be "repaired" but that option crashes. When returning to version 5.1.0.3 everything works fine.
Please attach one of the problematic files (after removing any sensitive data). Setting to NEEDINFO until more detail is provided. After providing the requested info, please reset this bug to UNCONFIRMED (should it be persisting) or WORKSFORME (should it be solved with a newer LO version).
Created attachment 124456 [details] calc file with simple formulas and graphics this file crashes with version 5.1.2.2 and is OK with 5.1.0.3
No crash with Version: 5.2.0.0.alpha0+; win7 For the test, could you rename your LibreOffice directory profile (see https://wiki.documentfoundation.org/UserProfile) and give it a new try?
I renamed the directory user to user_old. Then I installed version 5.1.2.2 and tried the specific file again. result: the directory user was created and the program crashed again.
after the program mentionned the crash it shows: Libre Office 5.1 - Fatal Error Unkown SEH Exception
If possible, please follow the instructions provided at this link < https://wiki.documentfoundation.org/How_to_get_a_backtrace_with_WinDbg > and submit a backtrace. That way a developer can look into the underlying reason of the crash.
Created attachment 124472 [details] backtrace file I suppose that this file contains insufficient data. I will try to make a better backtrace file as soon as possible.
Created attachment 124477 [details] second backtrace file with more data The first backtrace file is made when LibreOffice 5.1.2.2 tried to open the problematic file for the first time. This causes the program to mention that this fiel has to be repaired. The second trace file is made when LibreOffice 5.1.2.2 tried to open the file agien with then mention that this file has to be "repaired". Each time the "repair" failed. When I restore the previous version (5.1.0.3) then I get the mention that the file has to be repaired, but with this version the repair is succesfull.
Does the crashing stop, if you disable Tools - Options - LibreOffice - View - Use OpenGL for all rendering and restart LibO?
Cloph on IRC noted some code in the area referred to in the backtrace was changed for version 5.1.3. Could you try with the 5.1.3 release candidate? http://www.libreoffice.org/download/pre-releases/
I installed version 5.1.3 Same crash as in version 5.1.2. Then I followed the instructions as in comment 9: disable Tools - Options - LibreOffice - View - Use OpenGL for all rendering problem solved!!
Could you give precise model of graphic card? Also, could you check you got the last graphic card drivers? If it was not the case, you can test again after having re enabled OpenGl, if the version was already last one, please give details of this version. Indeed, perhaps we should add an entry in blacklist.
Created attachment 124724 [details] screenshot properties graphic card seems to be the correct version
Copy&paste to us the contents of C:\Users\User\AppData\Roaming\LibreOffice\4\cache\opengl_device.log
DriverVersion: 10.18.15.4240 DriverDate: 6-16-2015 DeviceID: PCI\VEN_8086&DEV_1616&SUBSYS_22501B0A&REV_09 AdapterVendorID: 0x8086 AdapterDeviceID: 0x1616 AdapterSubsysID: 0x22501b0a DeviceKey: System\CurrentControlSet\Control\Video\{F1FDFCB8-A595-4DD3-8168-00DCE7CCE584}\0000 DeviceString: Intel(R) HD Graphics 5500
found new graphic card driver for Intel(R) HD Graphics 5500 installed the new driver version 20.19.15.4360 dd 21/12/2015 DriverVersion: 20.19.15.4360 DriverDate: 12-21-2015 DeviceID: PCI\VEN_8086&DEV_1616&SUBSYS_22501B0A&REV_09 AdapterVendorID: 0x8086 AdapterDeviceID: 0x1616 AdapterSubsysID: 0x22501b0a DeviceKey: System\CurrentControlSet\Control\Video\{F1FDFCB8-A595-4DD3-8168-00DCE7CCE584}\0000 DeviceString: Intel(R) HD Graphics 5500 re-enabled Tools - Options - LibreOffice - View - Use OpenGL for all rendering same crash with LibO So disabled "Tools - Options - LibreOffice - View - Use OpenGL for all rendering" again. --> no crash
Strange.. your screenshot shows Nvidia GeForce 940M. You have a desktop computer with additional Nvidia card?
Created attachment 124731 [details] screenshot "system management"
My omputer is a laptop . see screenshot
Created attachment 124732 [details] screenshot = laptop properties
Tomaz: I noticed some of your patches concerning blacklist drivers (see https://cgit.freedesktop.org/libreoffice/core/log/?qt=grep&q=blacklist) but, if I see version number in blacklist, I don't see anything about the model. + It seems that Nvidia and Intel are present in the laptop. Any thoughts?
As there is no ImplWinFontEntry::AddChunkOfGlyphs function any more in LibreOffice 5.1.3 the crash can't, strictly speaking, be the "same". Could you please try to get a stack trace also from the crash with 5.1.3, thanks!
Created attachment 124947 [details] backtrace with version 5.1.3.1 this file seems to contain too little data. I'll try to make a better one.
Created attachment 124949 [details] 2 nd backtrace with more data I hope this file contains sufficient data
Doesn't crash any longer in a fresh master or 5.1 build. As I see that the document tries to use the (obsolete non-scalable) 'MS Sans Serif' font, probably this is a duplicate of the other recent bugs related to non-scalable fonts.