Bug 99504 - MAILMERGE: Wizard fails on SMTP send
Summary: MAILMERGE: Wizard fails on SMTP send
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: Writer (show other bugs)
(earliest affected) release
Hardware: All Windows (All)
: medium normal
Assignee: Not Assigned
Depends on:
Blocks: Mail-Merge
  Show dependency treegraph
Reported: 2016-04-26 08:38 UTC by Armands Liepins
Modified: 2018-01-02 10:17 UTC (History)
4 users (show)

See Also:
Crash report or crash signature:

Error text from the "E-Mails could not be sent" dialog box (962 bytes, text/plain)
2016-04-26 08:38 UTC, Armands Liepins
python core doesn't find mailer (47.93 KB, image/jpeg)
2016-08-15 17:52 UTC, cazeneuve@gmx.de

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Description Armands Liepins 2016-04-26 08:38:29 UTC
Created attachment 124639 [details]
Error text from the "E-Mails could not be sent" dialog box

Wizard fails to send via SMTP (no SSL, without the auth, standard port 25) with the following error (see attachment). "Test settings" both tests are successful.
According the server log, it does not even try to connect.
Comment 1 Buovjaga 2016-05-12 11:27:00 UTC
Did it work in an older version?
Comment 2 cazeneuve@gmx.de 2016-08-15 17:52:05 UTC
Created attachment 126848 [details]
python core doesn't find mailer

apparently the python lib doesn't regognize the mail server
please help
Comment 3 Buovjaga 2016-08-30 18:44:12 UTC
cazeneuve: see Bug 77354

Armands: please test with version 5.2 as well.

Change back to UNCONFIRMED, if the problem persists. Change to RESOLVED WORKSFORME, if the problem went away.
Comment 4 Armands Liepins 2016-09-13 14:00:25 UTC works. even does not show steps 6-8.
Comment 5 Buovjaga 2016-09-14 17:37:02 UTC
I got some advice on IRC:

"The mailmerge.py (inside \program\ in the LibreOffice install directory) has a dbg variable on line 52: dbg = False.
Setting this to dgb = True should produce an "pymailmerge.log" on Windows and much more console output on Linux."

You could attach the .log file to this report after reproducing the problem. I guess it is produced in the program folder, but not sure.
Comment 6 Xisco Faulí 2017-05-09 14:12:16 UTC Comment hidden (obsolete)
Comment 7 Armands Liepins 2017-05-22 12:50:04 UTC
Almost works. After initial setup of the email account, first try - nothing happens, second try - writer freezes. Had to kill writer process. After writer was relaunched, send was successful. Tested on linux and on windows 10. Both had described behavior.
Comment 8 Buovjaga 2017-05-22 13:06:26 UTC
What about the .log file?
Comment 9 QA Administrators 2017-12-04 12:44:57 UTC Comment hidden (obsolete)
Comment 10 QA Administrators 2018-01-02 10:17:48 UTC
Dear Bug Submitter,

Please read this message in its entirety before proceeding.

Your bug report is being closed as INSUFFICIENTDATA due to inactivity and
a lack of information which is needed in order to accurately
reproduce and confirm the problem. We encourage you to retest
your bug against the latest release. If the issue is still
present in the latest stable release, we need the following
information (please ignore any that you've already provided):

a) Provide details of your system including your operating
   system and the latest version of LibreOffice that you have
   confirmed the bug to be present

b) Provide easy to reproduce steps – the simpler the better

c) Provide any test case(s) which will help us confirm the problem

d) Provide screenshots of the problem if you think it might help

e) Read all comments and provide any requested information

Once all of this is done, please set the bug back to UNCONFIRMED
and we will attempt to reproduce the issue. Please do not:

a) respond via email 

b) update the version field in the bug or any of the other details
   on the top section of our bug tracker

Warm Regards,
QA Team