Writer crashes every time I press the button to create a PDF with the attached file
(In reply to comment #0) > Writer crashes every time I press the button to create a PDF with the attached > file Thank you very much for bug your report! However, there is no file attached to the bug report; could you please return to this page https://bugs.freedesktop.org/show_bug.cgi?id=51817 and attach the sample file? Thank you very much! Additionally, please state which version of LibreOffice you use. Thank you again!
Created attachment 64081 [details] It's a document including many formulas a LO Writer 3.5.2 crashes every time I press the button to create a PDF with the attached file
@Giuseppe Simonetta: Thank you very much for attaching the document! It is an impressive sample ... NOT REPRODUCIBLE on MacOS X 10.6.8 (Intel) with * LibreOffice 3.5.3.2 * LibreOffice 3.5.5.3 (Build-ID: 7122e39-92ed229-498d286-15e43b4-d70da2) * LibreOffice 3.6.0.0.beta3 (Build ID: 3e2b862), all with German langpack installed. Exporting the document as PDF file takes some time, but works well. (Some of the formulas look wrong, of course, but this is another bug!) This suggests that the crash is * either confined to LibreOffice on Windows * or was already fixed in LibreOffice 3.5.3 ... (comment #2 mentions 3.5.2). So, more testing is necessary.
NOT REPRODUCIBLE with LibreOffice 3.5.4.2, German UI, on Windows XP -- exporting the sample document works fine. So the reported crash * does either depend on some special circumstances, e.g. on the Windows version or on the presence of a specific (buggy) font, * or was already fixed in between. @Giuseppe Simonetta: Please download a recent version of LibreOffice (3.5.4 at the moment, or 3.5.5, which contains many more useful fixes and will be released in some days) and try if you can still reproduce the crash or if the problem is fixed for you, too. And please report here the results. This would be very helpful. Thank you very much in advance!
I try to export the document with the last version of LO (3.5.5 and LO 3.6 beta3) but the result is the same: LO crashes.
(In reply to comment #5) > I try to export the document with the last version of LO (3.5.5 and LO 3.6 > beta3) but the result is the same: LO crashes. I'm sorry that the new version don't resolve the problem for you ... it's a strange affair, for me PDF export works equally well on MacOS and Windows XP. @Rainer: This nasty bug seems to depend on some special circumstances (Windows version? Windows configuration? fonts?), but I don't know enough about Windows to figure out what's the problem or just to ask the right questions -- you have much Windows experience, can you help? Thank you very much!
I tried several ways with German UI/Locale [Build-ID: 281b639-6baa1d3-ef66a77-d866f25-f36d45f] on German WIN7 Home Premium (64bit) and 3.6.2.0.beta3 - no crash, works fine! @Giuseppe Simonetta What is "The button"? Icon in toolbar? Can you please try with new user profile <https://wiki.documentfoundation.org/UserProfile#User_profile_location> or even with a new parallel installation <https://wiki.documentfoundation.org/Installing_in_parallel>? May be results help to find the roots of your problems. What exactly does happen? LibO disappears or stops responding or Error MEssage appears or ... May be you can create a Backtrace <https://wiki.documentfoundation.org/BugReport#How_to_get_backtrace_.28on_WINDOWS.29>? Unfortunately I never understood how to do that, but people say it would not be too complicated :-/
The button is the icon in the toolbar. I obtain the same result if I export the document to PDF format using the "File" menu. What exactly does happen? LO disappears e always appears a messagge telling "Due to an unexpected error, LibreOffice crashed. All the files you were working on will now be saved. The next time LibreOffice is launche, your files will be recovered automatically" The problem persist, even after changing the user profile.
Could you try the raw method ? - uninstall LO - remove/backup your LO profile (see http://wiki.documentfoundation.org/UserProfile) - clean Windows registry with a free tool like ccleaner - install last LO version (3.5.5) Don't hesitate to keep us informed!
On pc Debian x86-64, with 3.6 sources updated today or 3.5.4 Debian package, I didn't reproduce the pb. (use brand new LO profile each time for the test). Could you also tell us at which moment precisely does it crash: just when you click Export PDF button? After having given a name to PDF file?
(In reply to comment #10) > On pc Debian x86-64, with 3.6 sources updated today or 3.5.4 Debian package, I > didn't reproduce the pb. (use brand new LO profile each time for the test). > > Could you also tell us at which moment precisely does it crash: just when you > click Export PDF button? After having given a name to PDF file? LO crashes after having given the name to pdf file!
Giuseppe: Since you tried with a brand new LO profile, it's not extensions or corrupted profile files. Did you install any specific fonts? How much RAM do you have? Did you try to follow memory consumption?
Do you reproduce this with this file specifically or with any file? Just to be sure: I suppose the odt file + path of pdf chosen are located on local drive (not on network share or something) with basic permissions, aren't they?
(In reply to comment #13) > Do you reproduce this with this file specifically or with any file? > > Just to be sure: I suppose the odt file + path of pdf chosen are located on > local drive (not on network share or something) with basic permissions, aren't > they? I reproduce the crash with other files. The problem seems limited to large file(> 1 MB). I confirm you that the odt file+path of pdf are located on the same local drive.
(In reply to comment #12) > Giuseppe: Since you tried with a brand new LO profile, it's not extensions or > corrupted profile files. > Did you install any specific fonts? > How much RAM do you have? Did you try to follow memory consumption? I'm not sure if i installed any specific fonts. From control panel i've deleted some of them but the problem persists. I've 6 GB of RAM.
Thank you for the feedback. About memory consumption, did you check if there wasn't a memory leak which would diminish too much RAM and would leak to a crash?
Strangely enough, I can't reproduce the problem after deleting some Beijing ZhongYi's fonts.
Thank you Giuseppe for your feedback. I reopen the tracker because you found a workaround but the issue still exists.
Could you tell what were the concerned fonts and how did you get them? (if it was on a soft or download on a specific website, ...). Perhaps the problem appears only with a specific version of these fonts, did you check their version and if there were new versions of them?
(In reply to comment #19) > Could you tell what were the concerned fonts and how did you get them? (if it > was on a soft or download on a specific website, ...). Perhaps the problem > appears only with a specific version of these fonts, did you check their > version and if there were new versions of them? I think that the concerned fonts come with some software I've installed in the past, but i don't know exactly which one.
Ok so I don't think one's can do more with this, so put it to RESOLVED/WORKSFORME