Bug 56360 - Writer hangs when draw object is selected and the user opens Insert menu
Summary: Writer hangs when draw object is selected and the user opens Insert menu
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: Writer (show other bugs)
(earliest affected) release
Hardware: x86-64 (AMD64) Linux (All)
: high critical
Assignee: Björn Michaelsen
Depends on:
Reported: 2012-10-24 17:39 UTC by Pablo Ferrari
Modified: 2012-10-25 15:43 UTC (History)
3 users (show)

See Also:
Crash report or crash signature:

Strace log (899.05 KB, application/x-bzip2)
2012-10-24 17:39 UTC, Pablo Ferrari
Screenshots taken before and after ckicking Insert menu (819.60 KB, application/zip)
2012-10-24 17:41 UTC, Pablo Ferrari

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Description Pablo Ferrari 2012-10-24 17:39:41 UTC
Created attachment 69011 [details]
Strace log

Clicking on Insert menu when draw object selected hangs Writer and uncontrolling increases CPU and RAM

Steps to reproduce:
  1) Open Writer
  2) Create a Draw objecto (a line, a cirle, whatever)
  3) With the object selected, click on Insert menu

The CPU will suddenly grow up to 100% and RAM will slowly grow until the system crashes.

  Ubuntu 12.04.1 LTS
  Libreoffice 3.6.0~rc4-0ubuntu3~ppa1~precise1
Comment 1 Pablo Ferrari 2012-10-24 17:41:53 UTC
Created attachment 69012 [details]
Screenshots taken before and after ckicking Insert menu
Comment 2 Julien Nabet 2012-10-24 19:37:08 UTC
On pc Debian x86-64 with 3.6 sources updated today, I don't reproduce this behaviour.

Could you rename your LO directory profile (see http://wiki.documentfoundation.org/UserProfile)?
Do you have lo-menubar package installed? If yes, could you uninstall it for the test?

If you still reproduce the problem, you should give a try to a newer version (3.6.2).
Comment 3 Pablo Ferrari 2012-10-24 22:18:09 UTC
Renaming the LO directory profile doesn't soves the problem
Uninstalling lo-menubar does.

I'd like keep on using lo-menubar

¿What should I do?

¿How do I update to 3.6.2? I've got libreoffice ppa enabled but I haven't got an update.

Comment 4 Julien Nabet 2012-10-25 05:37:12 UTC
Michael: an idea of what we can propose here?
Comment 5 Petr Mladek 2012-10-25 10:44:09 UTC
Pablo, could you please get valgrind log? It might help to locate the problem. The hints are at http://wiki.documentfoundation.org/BugReport#How_to_get_a_valgrind_log_.28on_Linux.29

It is related to the LO Menubar extension => adding Ubuntu hacker into CC.

Anyway, it is related to 3rd-party extension and affecting only limited group of users => it should not block 3.6.3 release with many other useful fixes => lowering the severity a bit.
Comment 6 Michael Meeks 2012-10-25 11:09:26 UTC
If it is a hang a gdb with debug symbols installed and: "thread apply all backtrace" would be the most useful thing I think.

All yours Bjoern :-)
Comment 7 Björn Michaelsen 2012-10-25 15:43:57 UTC
lo-menubar is not LibreOffice, thus NOTOURBUG on this tracker. Note that lo-menubar is obsolete with quantal (which has a new implementation vendorpatched directly into LibreOffice) on Ubuntu.
This should be reported at Launchpad, if there are still issues on quantal. For precise this will be closed WONTFIX and lo-menubar is not part of the main repository.