Bug 61687 - BUGZILLAASSISTANT: Please provide link to bugzilla search page
Summary: BUGZILLAASSISTANT: Please provide link to bugzilla search page
Status: RESOLVED DUPLICATE of bug 50352
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: WWW (show other bugs)
Version:
(earliest affected)
3.5.6.2 release
Hardware: Other All
: medium normal
Assignee: Not Assigned
URL:
Whiteboard:
Keywords:
Depends on:
Blocks:
 
Reported: 2013-03-02 13:37 UTC by Mirosław Zalewski
Modified: 2013-03-06 22:51 UTC (History)
3 users (show)

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Crash report or crash signature:


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Description Mirosław Zalewski 2013-03-02 13:37:02 UTC
The very first step of Bug Submission Assistant is to login using bugzilla account. Unfortunately, this may lead to a situation in which someone registers new account only to find out (during later steps) that his issue has already been reported.

To prevent this, we could tell people right on beginning that they do not need account to read and search existing bug reports.

Below is my proposal on how to phrase this (please note that English is not my mother tongue, so it could use some proofreading). I believe it should be placed above/below login form in first step.

#v+
To create new bug reports, an account is needed. If you only want to see existing bugs or check if your issue has already been reported, please head on to <a href="https://bugs.freedesktop.org/query.cgi?format=specific&product=LibreOffice">search page</a>.
#v-
Comment 1 bfoman (inactive) 2013-03-02 19:48:07 UTC
(In reply to comment #0)
> registers new account only to find out (during later steps) that his issue
> has already been reported.
> To prevent this, we could tell people right on beginning that they do not
> need account to read and search existing bug reports.

Why to prevent? Duplicates help to detect hot issues and adding emails to the CC list indicates the interest of a fix (it is taken into consideration for proposed HardHacks). 

Anyway for reading bugs I would propose a link to https://bugs.freedesktop.org/describecomponents.cgi?product=LibreOffice

BTW: IMHO ideally BSA should be turned into internal Bugzilla form, just like this build-in example:
https://bugs.freedesktop.org/enter_bug.cgi?product=LibreOffice&format=guided
Comment 2 Mirosław Zalewski 2013-03-03 10:23:32 UTC
> Why to prevent? Duplicates help to detect hot issues and adding emails to
> the CC list indicates the interest of a fix (it is taken into consideration
> for proposed HardHacks). 

Point taken.
But what about duplicates of issues that are already solved or worked on by someone? Do they provide any added value?

This proposal was initially reported by people on users mailing list:
<http://nabble.documentfoundation.org/LO-4-0-0-3-has-no-printer-in-Win7-SHOW-STOPPER-td4033793.html#a4034040>
(and message below by Declan Moriarty)

People, for one reason or another, want to search existing issues. Bug Submission Assistant is the first place to look after them, so providing link there seems to be reasonable.

> Anyway for reading bugs I would propose a link to
> https://bugs.freedesktop.org/describecomponents.cgi?product=LibreOffice

It has nice division of different components; but inside component, there is one huge list of bugs. Search form above is not restricted to LibreOffice, so searching for anything will give a lot of irrelevant bug reports.

But I don't think this is zero-sum game and we could provide link to both of these URL:
#v+ 
To create new bug reports, an account is needed. If you only want to see existing bugs or check if your issue has already been reported, please head on to <a href="https://bugs.freedesktop.org/describecomponents.cgi?product=LibreOffice">list of all issues</a> or <a href="https://bugs.freedesktop.org/query.cgi?format=specific&product=LibreOffice">search page</a>.
#v-
Comment 3 Rob Snelders 2013-03-06 22:51:31 UTC

*** This bug has been marked as a duplicate of bug 50352 ***