Editing a simple writer document, LO crashed with segfault
soffice.bin: segfault at 50509 ip aeb781da sp bfc61dd8 error 4 in libeditenglo.so[ae9dc000+1fe000]
Operating System: Debian
Version: 220.127.116.11 release
I do not reproduce with the generic Linux x86 version. Do you use the generic Linux version or the build provided by your distribution ?
Is your debian a x86 or a x86-64 one ?
Best regards. JBF
(In reply to comment #1)
I am sorry for my too short report.
As describe in the report, I am using a x86 (32) Debian.
It is an updated Squeeze (6) with last official backports packages.
$ uname -a
Linux xxxxx.xxx 3.2.0-0.bpo.4-rt-686-pae #1 SMP PREEMPT RT Debian 3.2.39-2~bpo60+1 i686 GNU/Linux
Note that I used a RT kernel.
But this bug is not reproducible for me because I do not know the action that make LO crashed.
Oh ! I am seeing on this moment that I have two libeditenglo.so on my system :
$ locate libeditenglo.so
The second must be from 3.5.4 from backports of Debian.
Is LO4 could used this instead of the LO4 library and crashed by this cause ?
(In reply to comment #2)
> Oh ! I am seeing on this moment that I have two libeditenglo.so on my system
> $ locate libeditenglo.so
> The second must be from 3.5.4 from backports of Debian.
> Is LO4 could used this instead of the LO4 library and crashed by this cause ?
I am not sure because I do not use distro versions of LibreOffice on my Ubuntu. In the old time of OpenOffice.org I was never been able to make both distro version and generic linux version working in parallel. But with several generic Linux parallel versions, I never had problem.
To be sure, I suggest you to remove completely the version of LibreOffice you do not use, and try again.
Best regards. JBF
(In reply to comment #3)
> To be sure, I suggest you to remove completely the version of LibreOffice
> you do not use, and try again.
I agree so it is done. I will see if a new crash occurs.
Aïe ! A new crash occurs now. I can confirm this bug.
I had removed LO 3.5 that I had got from Debian repository. So the cause of this crash is not a mix of library.
New logs :
soffice.bin: segfault at 6d756373 ip ae09f1da sp bfb57878 error 4 in libeditenglo.so[adf03000+1fe000]
To reproduce not easily : After several minutes of work on a simple writer document with some title paragraphs and text without specials formatting but some tags ("puces" in French language), LO crashed. Only insertion or deletion of text are used.
Rpnpif: could you try to retrieve a backtrace? (see https://wiki.documentfoundation.org/BugReport#How_to_get_a_backtrace_on_Linux)
(In reply to comment #6)
> Rpnpif: could you try to retrieve a backtrace?
Julien: I am working on some tests. As I have also a crash with another software (claws-mail) but before I have never crash with this, I decided to change my Linux kernel.
These crashes occurred with Debian linux-image-3.2.0-0.bpo.4-rt-686-pae package.
During one week, I am testing LibreOffice 4 and Claws-mail with the legagy kernel of Debian Squeeze (2.6.32-5-686). And then no crashes during this first part of week.
If no crash will appear until next Thursday, I'll retest with the Debian 3.2 kernel and the LO debug package.
I'll make to know you the results.
Hi, i have similar crashing with LO 18.104.22.168 for wheezy-backports on amd64 Debian.
traps: soffice.bin general protection ip:7f6d4c32862d sp:7fffc5240150 error:0 in libeditenglo.so[7f6d4c161000+21f000]
Kernel is 3.9.6 custom vanilla.
Some crashed hapened also with LO from official website (deb packages)
galym: could you rename your LO directory profile (see https://wiki.documentfoundation.org/UserProfile) and give it a new try?
If you still reproduce this, could you try to retrieve a backtrace? (see https://wiki.documentfoundation.org/BugReport#How_to_get_a_backtrace_on_Linux)
BTW, last LO version is now 4.0.4
It is reproduced with clean LO's user profile randomly when I writing text. Here also odd things with fonts
I'm using infinality.
I've try to get backtrace. Thanks.
Here no any issue for i386 system, kde too, netbook
galym: what do you mean "here"? Do you have several pcs? If yes, could you bring some details about these?
Perhaps, this bug may be linked with the #68499 that is of the same family of symptom but not with the same library.
Rpnpif/galym: did you succeed in retrieving some backtraces?
Created attachment 85485 [details]
LO writer 4.0.5 being opened on a text document, I browsed the appearance theme of Gnome (Debian Squeeze, with squeeze-backports).
After a while, LO crashed :
soffice.bin: segfault at 12f ip b65c74cb sp bfc230a0 error 4 in libutllo.so[b653b000+e6000]
I reopened LO with the same document. I repeat the browsing of the theme. Now LO freezes a while then the text was very bad (see attachment). After freezing the text changes dynamically when I put the cursor in but I do not modify it.
Indeed, the file on the disk is not modified.
Same crash of LO when I am playing with font rendering in System, Preferences, Appearance menu (Gnome 2.30.2). Changing alternatively this settings crashes LO but without log messages at this time.
Rpnpif: could you apply the advice given here?
(In reply to comment #19)
> Rpnpif: could you apply the advice given here?
A new profile does not fixed the issue.
I does not find the libreoffice-dbg 4.0.5 package for Debian Squeeze. Have you an URL for me ?
(In reply to comment #20)
> I does not find the libreoffice-dbg 4.0.5 package for Debian Squeeze. Have
> you an URL for me ?
Do you mean "apt-get install libreoffice-dbg" doesn't work?
If it doesn't, you can also retrieve a backtrace, the only disadvantage is there'll be less informative. However, it's still better than nothing! :-)
(In reply to comment #21)
> Do you mean "apt-get install libreoffice-dbg" doesn't work?
Yes because LO packages of Debian SID or experimental repositories have dependences that I do want upgrade. Until now, I prefer keep upstream releases.
> If it doesn't, you can also retrieve a backtrace, the only disadvantage is
> there'll be less informative. However, it's still better than nothing! :-)
OK, I'll try.
(In reply to comment #22)
> Yes because LO packages of Debian SID or experimental repositories have
> dependences that I do want upgrade.
I mean I do *not* want upgrade other packages than LO. Sorry.
Created attachment 85859 [details]
Yeah ! A crashed session with backtrace in attachment.
Thank you Rpnpif for your feedback.
Caolán: One for you?
I noticed "PopupMenu::~PopupMenu()" is called twice. Here's the code:
3475 if( pRefAutoSubMenu && *pRefAutoSubMenu == this )
3476 *pRefAutoSubMenu = NULL; // #111060# avoid second delete in ~MenuItemData
Created attachment 86458 [details]
Trace with draw
Another crash occurs some seconds after opening drawing screen.
I wanted to open the Page pane of draw which was closed previously. At this moment, LO crashed.
Created attachment 86460 [details]
Crash 3 and second with draw
Another crash in less of 10 minutes and in the first run after the previous crash.
The same opening of page pane in draw got the same crash.
But a last try does not crashed LO... So crashes are randomly.
I must say that this last crash occurs with blank document.
*** Bug 68499 has been marked as a duplicate of this bug. ***
I can now reproduce always crashes with segfault with, in log, references to libc-2.11.3 or libvcllo, sometimes with "error 4".
Reproduce with this :
1. Run LO 4.0.5 with or without a writer document.
2. Run gnome-appearance-properties.
3. In the Fonts tags, choose a rendering (Monochrome) and after some seconds, another, looping in the 4 rendering methods (Best shapes, Best contrast, Subpixel smoothing).
4. Often, the LO display of text becomes wrong (Liberation Sans font for example) with all lines are narrowed on the left of the pages in ten or twelve millimetres wide instead of 100 or 150 with the letters be stacked.
5. After a short time, LO crashes. Rarely, it freezes with a great activity of the CPU and unfreezes if I change of console (Alt-F12) and return (Alt-F7).
Firefox 17 and other applications which are opened at the same time, worked fine.
OS: Debian Squeeze (6.0.7) with squeeze-backports packets.
Comment 5: Crash occurs after inserting and deleting title paragraphs and simple text along with 'puces'(bullet points in french I think).
Comment 11, Comment 16, and Comment 17: Attachments show LO seems to be shifting text position in files that have this crash. File remains unchanged though.
Comment 20: Renaming the LO directory profile does not help.
Comment 24, Comment 26, and Comment 27: Attachments contain backtraces of crash.
Comment 25: PopupMenu::~PopupMenu() is called twice in Comment 24 backtrace.
Comment 29: Instructions for reproducing a segfault crash.
*** Bug 83327 has been marked as a duplicate of this bug. ***
New crash now with another library.
[ 3515.844834] soffice.bin: segfault at 10 ip
00007ff07242f264 sp 00007fff45634f80 error 4 in libsclo.so[7ff072110000+c76000]
I'll put libreoffice under gdb survey.
(In reply to comment #32)
> New crash now with another library.
> [ 3515.844834] soffice.bin: segfault at 10 ip
> 00007ff07242f264 sp 00007fff45634f80 error 4 in
> I'll put libreoffice under gdb survey.
Any update with recent LO version? Indeed 4.3 branch is EOL and 4.4 is soon EOL.
5.0.2 is the last stable one.
To be sure to have a clean install, remove any previous LO version + remove (or rename) your LO directory profile.
Comment on attachment 85485 [details]
This attachment seems to be out of topic.
Comment on attachment 85485 [details]
i am sorry. I made an error.
This issue is not reproducible for me with mate-appearance-properties instead of gnome-appearance-properties. LO is 22.214.171.124.
No crashes now.
Thank you for your feedback, so let's put this one as WFM.