Bug 63684 - Installation paused by Avira holding files
Summary: Installation paused by Avira holding files
Status: RESOLVED NOTOURBUG
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: Installation (show other bugs)
Version:
(earliest affected)
4.0.2.2 release
Hardware: Other Windows (All)
: medium minor
Assignee: Not Assigned
URL:
Whiteboard:
Keywords:
Depends on:
Blocks:
 
Reported: 2013-04-18 12:18 UTC by David Hodges
Modified: 2014-11-06 03:14 UTC (History)
3 users (show)

See Also:
Crash report or crash signature:
Regression By:


Attachments
ProcessExplorer DLL dump for Avira avguard (17.05 KB, text/plain)
2014-01-19 23:08 UTC, Mark de Roussier
Details

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Description David Hodges 2013-04-18 12:18:11 UTC
On Windows 8 ... installation stops with a message that some files cannot be updated as they are open (? not sure of the exact message). Avira (ant-virus) is said to be holding(?) the files.

I stopped real-time protection with Avira and retried ... no better.

Selecting "ignore" allowed installation to continue - and seems to be OK - but how do I know?
Comment 1 bfoman (inactive) 2013-06-26 11:52:49 UTC
Anti-virus software in general should be switched into install mode while installing, therefore I will mark it as RESOLVED NOTABUG.

Do not hesitate to reopen in case of mistriage.
Comment 2 Thomas Käfer 2013-07-27 12:00:36 UTC
I've just run into the same problem.

Trying to install LibreOffice 4.1.0.4
on Windows 7
Running Avira Antivir

The only option Avira has is to pause the real-time protection, but that did not help. I could not find a "switch to installation mode" function anywhere. I do not even have permissions to kill the avira process, although I'm a local admin and this machine is not part of a domain.
Comment 3 morty 2014-01-13 15:36:47 UTC
This is not Antivir blocking the installation, but Antivir using a file (probably a dll) that the installer wants to replace. Opposed to Linux based systems, using Windows it is not possible to replace a file while it is opened by an application. It would help to know the file in question and send a report to Avira.
Comment 4 Mark de Roussier 2014-01-19 23:08:43 UTC
Created attachment 92414 [details]
ProcessExplorer DLL dump for Avira avguard

Shows dlls used by an Avira AV process which LibreOffice install claims is responsible for preventing installation. Sorted on vendor name.
Comment 5 Mark de Roussier 2014-01-19 23:14:29 UTC
Sorry, thought I was attaching to a comment, which was... 

I've just rebuilt a W7 64bit system from the ground up, and Avira went in early, followed by another 39 packages, including MS Office. There was only any complaint when I came to LibreOffice. Yes, I know there's no general problem with W7 64bit as I have LibreOffice on other systems, but still it's strange that there should be a problem here. Why should LibreOffice be seeking to replace a Microsoft DLL in System32 or SysWOW64 on a fully patched system ? Avira seems to be trying to play nice - all it's non Microsoft dlls are local.
Comment 6 Joel Madero 2014-11-06 03:14:34 UTC
Closing this again - we have a whole list of reports about different anti-virus programs - report your issues with those software providers. We can't do anything about their false positives. Please don't open this bug again. Thank you.