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Bug 63877 - FILESAVE: Save screen freezes under Windows 8 and Windows 7
Summary: FILESAVE: Save screen freezes under Windows 8 and Windows 7
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: LibreOffice (show other bugs)
(earliest affected) release
Hardware: Other Windows (All)
: high major
Assignee: Not Assigned
Whiteboard: BSA
: 68821 (view as bug list)
Depends on:
Reported: 2013-04-24 10:18 UTC by Thomas van der Meulen
Modified: 2017-07-27 12:01 UTC (History)
3 users (show)

See Also:
Crash report or crash signature:

a screenshot of the problem (171.06 KB, image/png)
2013-04-24 10:18 UTC, Thomas van der Meulen

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Description Thomas van der Meulen 2013-04-24 10:18:09 UTC
Created attachment 78421 [details]
a screenshot of the problem

Problem description: since I have instaled LibreOffice 4.0.X the savescreen frezes and I can't save a file so LibreOffice is useles 

Steps to reproduce:
1. make a document in writer or spreatsheet
2. Try to save the file
3. ....

Current behavior: the screen freezes and you can't save the file

Expected behavior: normal saveing and no Freezing.

This only happens on my Windows 8 PC  and also with OpenOffice 3.4.1 

Operating System: Windows 8
Version: release
Comment 1 Florian Reisinger 2013-04-25 06:17:49 UTC
WFM with Version (Build ID: 4c82dcdd6efcd48b1d8bba66bfe1989deee49c3) @Win8

Saving & opening works fine. Tried with fresh user profile?
Comment 2 Thomas van der Meulen 2013-04-25 06:19:43 UTC
I have tried a fresh user profile but it didn't help.
I will test opening a File this afternoon
Comment 3 QA Administrators 2013-11-04 22:17:44 UTC Comment hidden (obsolete)
Comment 4 Dar 2013-11-26 20:54:47 UTC
I'm not the original submitter, but I am seeing this hang also on saving.

It would appear to be only when I've pasted in an image from the web that
the saving causes LibreOffice to become unresponsive.

The document I'd be saving, wouldn't have to be that big, and also is using the default ODT format. 

Visually, it looks like the save has already completed, in that the progress bar
displaying the save progress has gone to 100%, and is gone off screen then.

The CPU would appear to be working at approx 20% for a time when this is happening, but I've been unable to get any more information than that. If I leave it for a few minutes then I find that it completes and I'm able to continue to edit.

It's quite frustrating though - I'm a regular user of LibreOffice on Mac, and have never seen this, and previously, on Win XP didn't either. But since updating to Win 8, I've observed this a lot.
Comment 5 Dar 2013-11-26 20:55:39 UTC
I should probably mention that I've tried the latest builds too, with no improvement.
Comment 6 tommy27 2014-01-05 09:17:48 UTC
probably Win8 specific. I do not see freeze under Win7 64bit and WinXp 32bit.

@Thomas and Dar
are you computers 32 or 64 bit systems?
Comment 7 Owen Genat (retired) 2014-08-10 03:02:14 UTC
*** Bug 68821 has been marked as a duplicate of this bug. ***
Comment 8 S.Braendlin 2015-04-27 18:05:51 UTC
Its driving me craszy. Freezing while working is the horror. I have this issue with win7 x64 (all updates so far installed) and LibreOffice

Is it possibly the SSD under the hood? My WebDav account I have added? No clue, because there is not error message, just windows keep being unresponsive when I try to save the file.
Comment 9 tommy27 2015-06-23 12:13:20 UTC
I don't see any freeze issue using LibO using both a Win7 x64 with regular HD and a Win8.1 x64 with a SSD.

please retest with a 4.4.x release with a fresh user profile and tell if issue persists.
Comment 10 domi 2015-08-23 11:28:19 UTC
some more info

i'm confronted with de freeze problem since V4 en still in V5
under windows seven

cpu is idle, memory is free
but the libreoffice windows are freezed
after a while (some minutes) i've got a windows msg that says something like
"appli is not responding wait for it or close it"
if you wait most often libreofice wake up afer 5 or 10 minutes waiting (about)

if you close the libreoffice windows most of the time it will be damaged

* the files are mainly microsoft type (doc.docx, xls) because of team workers

* several files open (3 or more) with calc or writer when the freeze come

? i think the freeze is linked with the autosave feature
?? maybe the popup warnig about potentiel format losses wich asking to change the file type or not doesn't display and so lock the save process

==> il will try to uncheck the box "ask before saving if format is not odf or default format"

sorry the wording if not exactly that, i tried a translation from my language
Comment 11 QA Administrators 2016-09-20 10:25:33 UTC Comment hidden (obsolete)
Comment 12 QA Administrators 2017-06-28 12:36:17 UTC Comment hidden (obsolete)
Comment 13 QA Administrators 2017-07-27 12:01:33 UTC
Dear Bug Submitter,

Please read this message in its entirety before proceeding.

Your bug report is being closed as INSUFFICIENTDATA due to inactivity and
a lack of information which is needed in order to accurately
reproduce and confirm the problem. We encourage you to retest
your bug against the latest release. If the issue is still
present in the latest stable release, we need the following
information (please ignore any that you've already provided):

a) Provide details of your system including your operating
   system and the latest version of LibreOffice that you have
   confirmed the bug to be present

b) Provide easy to reproduce steps – the simpler the better

c) Provide any test case(s) which will help us confirm the problem

d) Provide screenshots of the problem if you think it might help

e) Read all comments and provide any requested information

Once all of this is done, please set the bug back to UNCONFIRMED
and we will attempt to reproduce the issue. Please do not:

a) respond via email 

b) update the version field in the bug or any of the other details
   on the top section of our bug tracker

Warm Regards,
QA Team