Created attachment 79368 [details] This fill will not convert to PDF Here is my command line: "C:\Program Files (x86)\LibreOffice 4.0\program\soffice.exe" --headless --norestore --convert-to pdf %1 The attached file crashes every time. I can reproduce this on multiple machines with the latest 4.x version.
Created attachment 79369 [details] bad.docx
Checked with: LO 4.1.0.0.alpha1 Build ID: 67ce08e2c64a6615abc90d3a3c442f90d86fa69 Windows 7 Professional SP1 64 bit Could not reproduce. File converted to PDF. My command was: soffice.exe --headless --norestore --convert-to pdf bad.docx Your command line with %1 is part of a script?
When I run it, it creates a ".~lock.bad.pdf#" file, then the process just hangs. If I try it without --headless (or --invisible) and without --norestore, the next time I run it I get the "Due to an unexpected error, LibreOffice crashed" dialog. Nothing is written to Windows Event Log and I have no option to save a log to the filesystem. Perhaps it's because the machines are Windows Server 2012? Is there a way to enable verbose logging?
You can try to get a backtrace with WinDbg or procdump according to instructions in https://wiki.documentfoundation.org/How_to_get_a_backtrace_with_WinDbg. Please attach the log. Also always please write in the report as many details as possible - best to read http://wiki.documentfoundation.org/BugReport.
I can not reproduce this using Linux Mint 15 x64 with LibreOffice 4.0.3.3 and following command: soffice --headless --norestore --convert-to pdf bad.docx convert /home/joren/Downloads/bad.docx -> /home/joren/Downloads/bad.pdf using writer_pdf_Export
Scott: as suggested by bfoman could you try for the test with file name directly instead of %1 ?
I'm beginning to think it's a Windows Server 2012 issue. I tried it on two different Windows 8 boxes and couldn't reproduce it, but it's reproducible on 3 different Windows 2012 Server boxes (2 virtual, 1 physical).
Scott: if specific to one box, you should rename your LO directory profile (see https://wiki.documentfoundation.org/UserProfile) and give it a new try. If you still reproduce this, the best thing to do will be to retrieve a bt as bfoman suggested.
Windows 2012 Server. Created C:\Temp\LibreOffice. Disabled permission inheritance and forced folder to Everyone > full permissions. Ran: "C:\Program Files (x86)\LibreOffice 4.0\program\soffice.exe" -env:UserInstallation=file:///C:/Temp/LibreOffice --headless --norestore --convert-to pdf bad.docx Same crash. It's not one BOX, it's the same OS across multiple boxes.
Am I crazy to suggest this is NOTOURBUG? It works on several OS, except for one. Does LO 4.3.0.3 on Windows Server 2012 change anything for the better? Is this bug still valid / reproducible with the latest LO release? 4.3RC3: http://www.libreoffice.org/download/pre-releases/ Please also try resetting your user profile and let us know if that helps: https://wiki.documentfoundation.org/UserProfile Should this be still reproducible for you with the latest LO release please set this bug back to UNCONFIRMED. Should this issue be solved set it to WORKSFORME. Setting to NEEDINFO until more detail is provided.
Scott: In addition to what Foss indicated, if you have time, you can try to retrieve a backtrace by following this link: https://wiki.documentfoundation.org/How_to_get_a_backtrace_with_WinDbg
Dear Bug Submitter, This bug has been in NEEDINFO status with no change for at least 6 months. Please provide the requested information as soon as possible and mark the bug as UNCONFIRMED. Due to regular bug tracker maintenance, if the bug is still in NEEDINFO status with no change in 30 days the QA team will close the bug as INVALID due to lack of needed information. For more information about our NEEDINFO policy please read the wiki located here: https://wiki.documentfoundation.org/QA/FDO/NEEDINFO If you have already provided the requested information, please mark the bug as UNCONFIRMED so that the QA team knows that the bug is ready to be confirmed. Thank you for helping us make LibreOffice even better for everyone! Warm Regards, QA Team Message generated on: 2015-02-18
Dear Bug Submitter, Please read this message in its entirety before proceeding. Your bug report is being closed as INVALID due to inactivity and a lack of information which is needed in order to accurately reproduce and confirm the problem. We encourage you to retest your bug against the latest release. If the issue is still present in the latest stable release, we need the following information (please ignore any that you've already provided): a) Provide details of your system including your operating system and the latest version of LibreOffice that you have confirmed the bug to be present b) Provide easy to reproduce steps – the simpler the better c) Provide any test case(s) which will help us confirm the problem d) Provide screenshots of the problem if you think it might help e) Read all comments and provide any requested information Once all of this is done, please set the bug back to UNCONFIRMED and we will attempt to reproduce the issue. Please do not: a) respond via email b) update the version field in the bug or any of the other details on the top section of our bug tracker -- The LibreOffice QA Team This NEEDINFO Message was generated on: 2015-04-01 Warm Regards, QA Team