Bug 64818 - LibreOffice won't install
Summary: LibreOffice won't install
Status: RESOLVED INVALID
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: Installation (show other bugs)
Version:
(earliest affected)
3.6.6.2 release
Hardware: Other macOS (All)
: medium normal
Assignee: Not Assigned
URL:
Whiteboard: BSA
Keywords: regression
Depends on:
Blocks:
 
Reported: 2013-05-21 08:07 UTC by Marc Blériot
Modified: 2013-06-18 15:28 UTC (History)
5 users (show)

See Also:
Crash report or crash signature:


Attachments
This is the bug report when I try to launch LibreOffice 4.0.3.3 (13.29 KB, application/zip)
2013-05-21 08:07 UTC, Marc Blériot
Details

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Description Marc Blériot 2013-05-21 08:07:10 UTC
Created attachment 79610 [details]
This is the bug report when I try to launch LibreOffice 4.0.3.3

Problem description: LibreOffice will not start

Steps to reproduce:
1. I double-click on the icon of LibreOffice
2. Few seconds later, I have the bug report attached
3. Relaunch option does the same bug…

Current behavior: Can't use LibreOffice

Expected behavior: Use LibreOffice

              
Operating System: Mac OS X
Version: 4.0.3.3 release
Last worked in: 3.4.1 release
Comment 1 Jorendc 2013-05-21 17:02:38 UTC
Hi,

thanks for reporting. I can not reproduce this behavior using Mac OSX 10.8.3 with LibreOffice 4.0.3.3. So is it possible to reset your user profile (following https://wiki.documentfoundation.org/UserProfile#Resetting_the_user_profile) and retest?

Kind regards,
Joren

PS: if you tested it and left a comment, please mark this bug back to UNCONFIRMED
Comment 2 Marc Blériot 2013-05-21 18:59:06 UTC
Hi Joren,

My problem is worst because LibreOffice don't arrive to create the LibreOffice folder in ~/Library/Application Support and any preference file in the ~/Library/Preferences folder.
In fact, LibreOffice run just for saying "I don't want working" if you authorize me this little joke.
I give you, in attached file, the configuration report of my Mac. Before, I had verified that Mac OS X and LibreOffice are up-to-date.


Kind regards, Marc.

Le 21 mai 2013 à 19:02, bugzilla-daemon@freedesktop.org a écrit :

> 
> Comment # 1 on bug 64818 from Jorendc
> Hi,
> 
> thanks for reporting. I can not reproduce this behavior using Mac OSX 10.8.3
> with LibreOffice 4.0.3.3. So is it possible to reset your user profile
> (following
> https://wiki.documentfoundation.org/UserProfile#Resetting_the_user_profile) and
> retest?
> 
> Kind regards,
> Joren
> 
> PS: if you tested it and left a comment, please mark this bug back to
> UNCONFIRMED
> 
> You are receiving this mail because:
> You reported the bug.


---
Marc Blériot
Adresse principale : marc.bleriot@free.fr
Comment 3 tommy27 2013-05-23 05:48:49 UTC
did you try to uninstall LibO and make a fresh new install?
Comment 4 Marc Blériot 2013-05-23 09:20:34 UTC
(In reply to comment #3)
> did you try to uninstall LibO and make a fresh new install?

I would like, but there is nothing to uninstall because the application crash before it can install anything. :(
Comment 5 tommy27 2013-05-23 11:15:38 UTC
mmmh.... so the problem happens during first installation, right?

did you try to download again the installation package (maybe your is corrupted)?

did you ever install previous versions of LibO?

if yes, is there any LibO version still installed on your Mac?
Comment 6 Marc Blériot 2013-05-23 11:43:04 UTC
(In reply to comment #5)
> mmmh.... so the problem happens during first installation, right?
> 
> did you try to download again the installation package (maybe your is
> corrupted)?
> 
> did you ever install previous versions of LibO?
> 
> if yes, is there any LibO version still installed on your Mac?

1. I download LibO 3 times. 1 time from LibO french site, et and 2 times from LibO official website and I have always the same problem. The install is easy : drag LibO in the Application folder, but the first run (that create all other files and folders needed) stopped always before the creation of theses items.

2. I have the same problem with LibO 3.6.6. But I can't find any older version of LibO

3. No
Comment 7 tommy27 2013-05-23 13:47:00 UTC
I'm a Windows user and I have no idea of what's going wrong.
I'm gonna "CC"  Thorsten who's the Mac expert. maybe he can help.
Comment 8 tommy27 2013-05-23 14:09:30 UTC
(In reply to comment #6)
> ....
> 
> 2. I have the same problem with LibO 3.6.6. But I can't find any older
> version of LibO
> 
> ...

I'm changing Version number to first where the issue is reproducible.
Comment 9 Julien Nabet 2013-05-29 18:59:13 UTC
Marc: please don't answer from your emailer but from bugzilla link :
https://bugs.freedesktop.org/show_bug.cgi?id=64818#
then what's your MacOs version?
Comment 10 Marc Blériot 2013-05-29 22:26:26 UTC
(In reply to comment #9)
> Marc: please don't answer from your emailer but from bugzilla link :
> https://bugs.freedesktop.org/show_bug.cgi?id=64818#
> then what's your MacOs version?

I use Mac OS X 10.8.3 (and the bugzilla reply link ;) ).
At this link, you can download the configuration of my Mac and one bug report :
1. Bug report : https://dl.dropboxusercontent.com/u/15426385/Rapport_erreur_lancement.zip
2. System configuration : https://dl.dropboxusercontent.com/u/15426385/MacBook_Pro.spx
Comment 11 Julien Nabet 2013-05-31 04:33:46 UTC
Alex/Roman: did you ever encounter a similar problem to this one? Any suggestion?
Comment 12 retired 2013-05-31 12:20:54 UTC
Marc: This sounds really strange. Just as Jorendc I cannot reproduce this problem with any 4.x LO build on OS X 10.8.3.

Until now we don't know which OS X you are using. That would be key to get starting to solve this issue.

Also did you run a tool like Onyx to fix potentially broken permission issues on your OS X system? http://www.titanium.free.fr/downloadonyx.php

Let us know your findings and re-set the bug to UNCONFIRMED after doing so.
Comment 13 Marc Blériot 2013-05-31 15:19:24 UTC
(In reply to comment #12)
> Marc: This sounds really strange. Just as Jorendc I cannot reproduce this
> problem with any 4.x LO build on OS X 10.8.3.
> 
> Until now we don't know which OS X you are using. That would be key to get
> starting to solve this issue.
> 
> Also did you run a tool like Onyx to fix potentially broken permission
> issues on your OS X system? http://www.titanium.free.fr/downloadonyx.php
> 
> Let us know your findings and re-set the bug to UNCONFIRMED after doing so.

I have Mac OS X 10.8.3 and my first action after this bug (before contacting you) is to fix the broken permission.

I also tried to remove FileVault but the bug is always here.

I tried too re-install LibO with a new download from the official site, but nothing change.
Comment 14 Thorsten Behrens (allotropia) 2013-05-31 22:51:53 UTC
(In reply to comment #13)
> I tried too re-install LibO with a new download from the official site, but
> nothing change.
>
Does LibO start when you double-click directly on the LibreOffice icon in the .dmg (instead of dragging it into the Application folder)?
Comment 15 Marc Blériot 2013-06-01 08:06:02 UTC
(In reply to comment #14)
> (In reply to comment #13)
> > I tried too re-install LibO with a new download from the official site, but
> > nothing change.
> >
> Does LibO start when you double-click directly on the LibreOffice icon in
> the .dmg (instead of dragging it into the Application folder)?

Nope. :(
I have the same problem.
Comment 16 Alex Thurgood 2013-06-01 08:44:54 UTC
hi,

try this to see if we can get any output
 - open a terminal;
 - type open and then drag and drop ths LO app to the console, this will insert the path to the app
 - press enter to try and start app

 - wait to see if any output on console

Alex
Comment 17 Marc Blériot 2013-06-01 10:49:19 UTC
(In reply to comment #16)
> hi,
> 
> try this to see if we can get any output
>  - open a terminal;
>  - type open and then drag and drop ths LO app to the console, this will
> insert the path to the app
>  - press enter to try and start app
> 
>  - wait to see if any output on console
> 
> Alex

Hi Alex,
I have the same problem when I try to launch LibO with Terminal.
At this link, you will have a copy of detail of Apple bug report and au copy of bug report of the Console.
-> https://dl.dropboxusercontent.com/u/15426385/Reports_bug_LibO.zip
Comment 18 Julien Nabet 2013-06-04 20:30:28 UTC
Marc: taking a look again to the crash logs, I searched about "BUG IN CLIENT OF LIBDISPATCH: Do not close random Unix descriptors" and found this comment from Roman:
https://bugs.freedesktop.org/show_bug.cgi?id=56286#c2

Could you try to apply what he advised in this comment and tell us if it helps?
Comment 19 Marc Blériot 2013-06-04 21:32:27 UTC
(In reply to comment #18)
> Marc: taking a look again to the crash logs, I searched about "BUG IN CLIENT
> OF LIBDISPATCH: Do not close random Unix descriptors" and found this comment
> from Roman:
> https://bugs.freedesktop.org/show_bug.cgi?id=56286#c2
> 
> Could you try to apply what he advised in this comment and tell us if it
> helps?

Hi Julien
So I tried to make the same things that is on your report bug and on the site discribed on this solution bug the problem is still there.
I have this bug only with LibreOffice (This may be a deliberate blocking Apple ;) ). There is an update of OS X and I tried these manipulations after the update.
Comment 20 Marc Blériot 2013-06-18 15:16:27 UTC
Hi everybody,

I found the solution of the problem. It's a little application that costumize the UI of Mac OS X. It's name is Flavours (flavours.interacto.net). When it's installed, I have the trouble that I described with LibreOffice, and when I uninstall Flavours, I have no problem with LibreOffice. So I make a choice : trash Flavours until a new version which correct this.
Thanks a lot to help me.
M. Blériot.

(In reply to comment #19)
> (In reply to comment #18)
> > Marc: taking a look again to the crash logs, I searched about "BUG IN CLIENT
> > OF LIBDISPATCH: Do not close random Unix descriptors" and found this comment
> > from Roman:
> > https://bugs.freedesktop.org/show_bug.cgi?id=56286#c2
> > 
> > Could you try to apply what he advised in this comment and tell us if it
> > helps?
> 
> Hi Julien
> So I tried to make the same things that is on your report bug and on the
> site discribed on this solution bug the problem is still there.
> I have this bug only with LibreOffice (This may be a deliberate blocking
> Apple ;) ). There is an update of OS X and I tried these manipulations after
> the update.
Comment 21 Julien Nabet 2013-06-18 15:28:54 UTC
Marc: Thank you for your feedback, it's great you found the cause of the problem!
(I put it as INVALID since it's related to Flavours)

Roman: Flavours is a new hint to quote in your great questionnaire (at least, I'll do it :-))