Bug Hunting Session
Bug 70783 - Crash on FILEOPEN odp file (win only)
Summary: Crash on FILEOPEN odp file (win only)
Status: RESOLVED WORKSFORME
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: Impress (show other bugs)
Version:
(earliest affected)
4.1.0.4 release
Hardware: All Windows (All)
: high major
Assignee: Not Assigned
URL:
Whiteboard:
Keywords: bibisectRequest, haveBacktrace, regression
Depends on:
Blocks:
 
Reported: 2013-10-22 22:27 UTC by Mr. MD
Modified: 2015-12-21 17:12 UTC (History)
4 users (show)

See Also:
Crash report or crash signature:


Attachments
File that crashes immediately on fileopen (330.75 KB, application/vnd.oasis.opendocument.presentation)
2013-10-22 22:27 UTC, Mr. MD
Details
Video that illustrates crash (2.04 MB, video/avi)
2013-10-23 20:45 UTC, Mr. MD
Details
Debugging Symbols from windbg for Libbre Office 4.2.4.2 Build ID: 63150712c6d317d27ce2db16eb94c2f3d7b699f8 (23.25 KB, text/plain)
2014-05-15 21:01 UTC, Mr. MD
Details
4.4.0.0.alpha0+ Windbg Debugger Output (22.54 KB, text/plain)
2014-07-26 10:37 UTC, Mr. MD
Details
4.4.0.0.alpha0+ Debugger output using procdump (8.36 KB, text/plain)
2014-07-26 10:37 UTC, Mr. MD
Details
4.4.0.0.alpha0+ MiniDump file from procdump (660.24 KB, application/x-zip-compressed)
2014-07-26 10:40 UTC, Mr. MD
Details
5.1.0.0.alpha0+ Debugger output using procdump (15.20 KB, text/plain)
2015-05-25 13:35 UTC, Timur
Details

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Description Mr. MD 2013-10-22 22:27:10 UTC
Created attachment 88018 [details]
File that crashes immediately on fileopen

When I open the attached file on Libreoffice 4.1.2.3 with identifier 40b2d7fde7e8d2d7bc5a449dc65df4d08a7dd38 it always crashes on my Windows 7 x64. I cannot do anything on that file, and I want to view/modify it.

I removed my profile from c:\users\appdata but it still crashes.

The file can be open sucesfully in Libre office 4.0.5.2.

What should I do?
Comment 1 Caolán McNamara 2013-10-23 14:54:29 UTC
Hmm, can't reproduce locally I wonder if this is therefore fixed in 4.1.3
Comment 2 Maxim Monastirsky 2013-10-23 15:27:26 UTC
Can't reproduce with 4.1.2.3 under Fedora 19 (64-bit). Maybe Windows only?
Comment 3 Mr. MD 2013-10-23 20:45:52 UTC
Created attachment 88055 [details]
Video that illustrates crash

Captured in video the crashing in Windows 7 64bit.
What should I do next?
Comment 4 Maxim Monastirsky 2013-10-24 12:10:10 UTC
Also not reproducible with 4.1.2.3 under Ubuntu 13.10 (64-bit), but reproducible with 4.1.2.3 & 4.1.3.1 under Windows 7 (32-bit). So indeed Windows only.
Comment 5 Julien Nabet 2013-10-25 19:37:29 UTC
Mr. MD: for the test, following what Caolán indicated, could you give a try to the prerelease 4.1.3? (you can find it there: http://www.libreoffice.org/download/pre-releases/)
Comment 6 Mr. MD 2013-10-26 08:27:57 UTC
Updated to latest 4.1.3.1 ( Έκδοση: 4.1.3.1
Αναγνωριστικό δόμησης: b42498da0e3f91b17e51b55c8295ec4f8f22087 )

and still crashing. The difference is that this is a silent crash, which means that the window operating system does not show the message "This program has crashed and it is trying to find a solution". It just crashes to desktop (the window dissapear with no error or warning, as long as it has finished loading the file).
Comment 7 Julien Nabet 2013-11-06 20:52:10 UTC
On pc Debian x86-64 with master sources updated today or 4.1 sources updated 1 week ago, I don't reproduce crash during loading or saving.

I must I noticed lots of traces on console:
warn:xmloff:25681:1:xmloff/source/style/impastpl.cxx:418: Adding duplicate family graphic with mismatching mapper ! 28XMLShapeExportPropertyMapper 28XMLShapeExportPropertyMapper
warn:xmloff:25681:1:xmloff/source/style/impastpl.cxx:418: Adding duplicate family presentation with mismatching mapper ! 28XMLShapeExportPropertyMapper 28XMLShapeExportPropertyMapper
warn:xmloff:25681:1:xmloff/source/style/impastpl.cxx:418: Adding duplicate family graphic with mismatching mapper ! 28XMLShapeExportPropertyMapper 28XMLShapeExportPropertyMapper
warn:xmloff:25681:1:xmloff/source/style/impastpl.cxx:418: Adding duplicate family presentation with mismatching mapper ! 28XMLShapeExportPropertyMapper 28XMLShapeExportPropertyMapper
warn:legacy.osl:25681:1:basic/source/basmgr/basicmanagerrepository.cxx:581: ImplRepository::_disposing: where does this come from?
Error: File /home/julien/compile-libreoffice/libo/sal/osl/all/debugbase.cxx, Line 129: unexpected number of 19SvxUnoTextRangeBase: 2; Expected: 0

and others.
Perhaps Windows only.
Comment 8 retired 2014-05-04 13:27:16 UTC
works on LO 4.2.3.3, OSX 10.9.2

Win8.1, LO latest nightly still crashes. See loading progress indicator but once that is finished, LO closes without further notice.

Windows only.
Comment 9 Julien Nabet 2014-05-04 20:32:46 UTC
all: A backtrace would be useful to pinpoint the root of the problem.
Here's the link which explains how to do it:
https://wiki.documentfoundation.org/QA/BugReport/Debug_Information#Windows:_How_to_get_a_backtrace

(bfoman: would you have some time to retrieve a backtrace?)
Comment 10 Mr. MD 2014-05-15 21:01:43 UTC
Created attachment 99129 [details]
Debugging Symbols from windbg for Libbre Office 4.2.4.2 Build ID: 63150712c6d317d27ce2db16eb94c2f3d7b699f8

Build ID: 63150712c6d317d27ce2db16eb94c2f3d7b699f8
Windows 32bit 7 ultimate

I cannot find a Windows Libre Office Install with Debugging symbols in order to give more details.
Comment 11 Julien Nabet 2014-05-16 23:54:46 UTC
Mr.MD: I don't know for 4.2 builds but https://wiki.documentfoundation.org/How_to_get_a_backtrace_with_WinDbg indicates Libre Office Install with Debugging symbols for master sources (future 4.3.0) LO version.
Comment 12 bfoman (inactive) 2014-07-24 21:54:24 UTC
(In reply to comment #9)
> (bfoman: would you have some time to retrieve a backtrace?)

Checked with:
Version: 4.3.0.1
Build ID: 67f5430184326974072b65403ef1d9d934fc4481
Windows 8.1 Enterprise 64 bit

Could not reproduce. No crash.
Comment 13 Mr. MD 2014-07-26 10:35:42 UTC
Problem still persists.
Downloaded the latest verion
4.4.0.0.alpha0+
Build ID: fed7294029f07ff407765b568266084d9e8d365c
TinderBox: Win-x86@39, Branch:master, Time: 2014-07-26_03:04:49

Tested on Windows 7 Ultimate , 32 bit Operating System.

Same behaviour. As soon as the presentation is going to be shown, it crashes to desktop. I will upload the debugging symbols and the minidump.
Comment 14 Mr. MD 2014-07-26 10:37:07 UTC
Created attachment 103493 [details]
4.4.0.0.alpha0+ Windbg Debugger Output
Comment 15 Mr. MD 2014-07-26 10:37:59 UTC
Created attachment 103494 [details]
4.4.0.0.alpha0+ Debugger output using procdump
Comment 16 Mr. MD 2014-07-26 10:40:41 UTC
Created attachment 103495 [details]
4.4.0.0.alpha0+ MiniDump file from procdump
Comment 17 Timur 2015-05-25 13:35:56 UTC
Created attachment 116021 [details]
5.1.0.0.alpha0+ Debugger output using procdump

Another backtrace.

MODULE_NAME: cppuhelper3MSC
IMAGE_NAME:  cppuhelper3MSC.dll
FAILURE_BUCKET_ID:  STATUS_BREAKPOINT_80000003_cppuhelper3MSC.dll!cppu::OWeakAggObject::acquire
Comment 18 Armin Le Grand 2015-11-12 14:11:51 UTC
Tried with Win7 on upadted 5.1.0.0.alpha1+, loads showing the whole progress bar, then blinks a view times, but shows no document. Opening again does the same. It does not crash, but doc is not shown.
Comment 19 Robinson Tryon (qubit) 2015-12-14 05:32:31 UTC
Migrating Whiteboard tags to Keywords: (bibisectRequest)
[NinjaEdit]
Comment 20 Timur 2015-12-21 17:11:36 UTC
WFM now in master. Maybe related to the fix in Bug 93994.