Bug 73671 - Copy and Cut commands crash LibO
Summary: Copy and Cut commands crash LibO
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: LibreOffice (show other bugs)
(earliest affected) release
Hardware: Other Windows (All)
: medium normal
Assignee: Not Assigned
Whiteboard: BSA
Depends on:
Reported: 2014-01-15 17:15 UTC by Joe Saindon
Modified: 2015-04-01 14:52 UTC (History)
2 users (show)

See Also:
Crash report or crash signature:

Screenshot of the crashed window (272.32 KB, image/jpeg)
2014-01-15 19:08 UTC, Joe Saindon

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Description Joe Saindon 2014-01-15 17:15:05 UTC
Problem description: 
I first noticed this in the Spreadsheet component(although it didn't happen nearly as often as with the Draw component). When I copy text within a box in Draw, LibreOffice crashes more often than not. Doesn't matter if its the ctrl+c or right click -> copy commands either. Both do it. This is highly annoying when I forget to save every time I make a change.

Steps to reproduce:
1. In Libre Draw, create some flowchart boxes.
2. Start typing in them.
3. Copy / Paste until it freezes.

Current behavior:
As soon as I hit ctrl+c the application hangs up and I need to kill it using task manager.

Expected behavior:
When I hit ctrl+c, it copies the text/object to the clipboard, not require a restart and losing my progress.

Operating System: Windows 7
Version: release
Comment 1 Joe Saindon 2014-01-15 17:41:51 UTC
Cut command also freezes LibreOffice Draw. Copying and Cutting text between  flowchart boxes is exactly what I was doing every time it froze. 

Background programs running at the time were:
Internet Explorer Version 11.0.9600.16428
Google Chrome Version 31.0.1650.63 m
Teamviewer Version 9.0.24951
Comment 2 Joe Saindon 2014-01-15 17:42:32 UTC
I just updated to latest LibreOffice and will report findings. Should freeze within minutes.
Comment 3 Joe Saindon 2014-01-15 19:08:16 UTC
Created attachment 92173 [details]
Screenshot of the crashed window

This was on a cut command. Copy also crashes LibreOffice.
Comment 4 Julien Nabet 2014-01-15 19:21:43 UTC
did you install any LO specific extensions?
Could you upgrade to 4.1.4, rename your LO directory profile (see https://wiki.documentfoundation.org/UserProfile) and give it a new try?
Comment 5 Joe Saindon 2014-01-15 19:27:47 UTC
(In reply to comment #4)
> Joe:
> did you install any LO specific extensions?
> Could you upgrade to 4.1.4, rename your LO directory profile (see
> https://wiki.documentfoundation.org/UserProfile) and give it a new try?

I didn't install anything other than LO. I only needed the basics.

I do have 4.1.4. I just updated it today to try to fix this issue. Comment 3 has my screenshot of the LO Draw window after it froze using version 4.1.4.

The latest step I tried was closing Google Chrome, but it froze up again just now. 

I renamed my profile with the last version, never tried with this version. Let me try that again.

After this I will close all open applications and try to get it to freeze again.
Comment 6 Joe Saindon 2014-01-15 20:50:00 UTC
OK, so far no freezes. I renamed the user folder to create a new one. I also closed out of Teamviewer and Internet Explorer.

Tomorrow I will be using Draw some more and will update my findings.
Comment 7 tommy27 2014-07-01 03:43:17 UTC
please give a final update of the bug's status.
is RESOLVED or still reproducible after upgrade?
Comment 8 QA Administrators 2015-02-19 04:39:11 UTC
Dear Bug Submitter,

This bug has been in NEEDINFO status with no change for at least 6 months. Please provide the requested information as soon as possible and mark the bug as UNCONFIRMED. Due to regular bug tracker maintenance, if the bug is still in NEEDINFO status with no change in 30 days the QA team will close the bug as INVALID due to lack of needed information.

For more information about our NEEDINFO policy please read the wiki located here: 

If you have already provided the requested information, please mark the bug as UNCONFIRMED so that the QA team knows that the bug is ready to be confirmed.

Thank you for helping us make LibreOffice even better for everyone!

Warm Regards,
QA Team

Message generated on: 2015-02-18
Comment 9 QA Administrators 2015-04-01 14:52:09 UTC
Dear Bug Submitter,

Please read this message in its entirety before proceeding.

Your bug report is being closed as INVALID due to inactivity and
a lack of information which is needed in order to accurately
reproduce and confirm the problem. We encourage you to retest
your bug against the latest release. If the issue is still
present in the latest stable release, we need the following
information (please ignore any that you've already provided):

a) Provide details of your system including your operating
   system and the latest version of LibreOffice that you have
   confirmed the bug to be present

b) Provide easy to reproduce steps – the simpler the better

c) Provide any test case(s) which will help us confirm the problem

d) Provide screenshots of the problem if you think it might help

e) Read all comments and provide any requested information

Once all of this is done, please set the bug back to UNCONFIRMED
and we will attempt to reproduce the issue. Please do not:

a) respond via email 

b) update the version field in the bug or any of the other details
   on the top section of our bug tracker

-- The LibreOffice QA Team This NEEDINFO Message was generated on: 2015-04-01

Warm Regards,
QA Team