Problem description: The host for Hong Kong download (free.nchc.org.tw) is not reachable (HTTP connection simply timeout). Tried with accessing via my Tokyo-based Linode host, and it is successful. So the website have routing issue / blocked traffic from Hong Kong This applies to some ISP (e.g. Wharf T&T), but not all (e.g. Hong Kong Broadband can access the site) Suggestion: Provide mirror options on the download page/sb Current behavior: Download times out Expected behavior: Download successful Operating System: All Version: 4.1.5.1 rc
Here is the specific link example: http://free.nchc.org.tw/tdf/libreoffice/stable/4.1.4/mac/x86/LibreOffice_4.1.4_MacOS_x86.dmg
I can download a file with no problems from that link. maybe it was a temporary web blackout. reopen if you still experience that problem.
Tommy: I figure that it's only applied to our ISP (Wharf T&T). So it is an ISP issue. However, is it possible to provide alternative mirror? We can't always to correct their issue. Thanks, Jack Here is the traceroute for your info: $ traceroute -n free.nchc.org.tw traceroute to free.nchc.org.tw (211.73.64.9), 64 hops max, 52 byte packets 1 10.1.1.1 15.118 ms 1.045 ms 1.105 ms 2 * * * 3 101.78.167.254 7.460 ms 4.570 ms 41.052 ms 4 202.155.220.237 3.644 ms 3.522 ms 3.633 ms 5 115.160.187.10 3.838 ms 3.673 ms 3.934 ms 6 202.169.175.202 4.259 ms 5.866 ms 3.909 ms 7 202.169.174.146 26.606 ms 26.520 ms 26.969 ms 8 202.169.174.226 157.234 ms !N 157.578 ms !N 157.142 ms !N
(In reply to comment #3) > Tommy: I figure that it's only applied to our ISP (Wharf T&T). So it is an > ISP issue. so it's NOTOURBUG > However, is it possible to provide alternative mirror? We can't always to > correct their issue. > > Thanks, > Jack I don't know. why don't you just download it from here? http://www.libreoffice.org/download/
Hi, You can always see a list of all available mirrors, if you click on the 'Info and Hashes' link that located at the bottom of the big green download button (near 'Torrent' link). For example, here is a list for 4.1.4 (Win): http://download.documentfoundation.org/libreoffice/stable/4.1.4/win/x86/LibreOffice_4.1.4_Win_x86.msi.mirrorlist
Tommy: I'm afraid you misunderstand. I've downloaded from the link you mentioned, and the actual .dmg file is redirected to the "best picked" mirror site, which is unreachable at my hosting Maxim: Thanks for pointing this out. I suggest to change the wordings (e.g. Info, Mirror & Hashes), so that other users can better spot the option if their download links failed
So, if this suggestion is not going to be implemented, please mark it as WONTFIX. I just think that is a better UX for the majority of users out there.
are you still seeing troubles with those mirrors?
Yes, the host (free.nchc.org.tw) is still unreachable from my hosting
Never confirmed by QA team - moving to UNCONFIRMED. Thanks for your patience and understanding.
(In reply to Jack Cheung from comment #9) > Yes, the host (free.nchc.org.tw) is still unreachable from my hosting [CC'd cloph] Perhaps this infra-related issue should be moved to Redmine?
This really is NOTOURBUG. Not a TDF domain, and others are able to download just fine. Please contact your ISP and resolve the issue with them. Not sure why they would be blocking this though.
yeah, not much we can do. We could restrict access to some network blocks or to country or similar, but that of course would then affect those users who don't have the routing problem. So it is best to contact the ISP and have them ask to look into the routing problem. And regarding mirror selection, I think it wasn't clear that when you add ".mirrorlist" to the download-URL (or click the "info" link below the download buttons on the homepage), you get to a page that shows various checksums and a list of mirrors carrying the file. e.g. while http://download.documentfoundation.org/libreoffice/stable/4.3.3/rpm/x86_64/LibreOffice_4.3.3_Linux_x86-64_rpm.tar.gz will automatically pick a mirror and start the download, http://download.documentfoundation.org/libreoffice/stable/4.3.3/rpm/x86_64/LibreOffice_4.3.3_Linux_x86-64_rpm.tar.gz.mirrorlist will show the info page that allows you to pick a mirror manually. I'll enhance the wording in the text on the donation page (if your download doesn't start.....) to also include a blurp about manual mirror selection
Yes, it's an ISP-related issue. I agree with updating the wordings on the download page, so that people can still download LibreOffice with ISP bad configuration.